Ecommerce Platforms

MARCH 8, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. LiveAgent can connect all of the channels you use to engage with your customers into one environment.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

LiveChat is a leading solution for companies investing in the future of customer service. The powerful platform ensures companies can connect with their customers anywhere, using omnichannel messaging. LiveAgent can connect all of the channels you use to engage with your customers into one environment.

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Omnisend G2 rating : 4.5/5

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Ecommerce Platforms

JANUARY 27, 2023

Shared Inbox It’s also worth considering how the prospective live chat software will integrate with your other support channels. If you’re a small business just getting started, you might be able to handle each channel separately. As such, hackers might see it as an opportunity to obtain valuable data. Further reading ?

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Smile.io

MAY 15, 2024

   Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Shopify Plus and POS are great options for omnichannel commerce.  Ensure your social media team is trained and equipped to handle customer inquiries.

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

NOVEMBER 6, 2023

Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 308

Omnichannel Social Media Channel Mobile 308

Ecommerce Platforms

JANUARY 26, 2023

Put simple, ‘CRM’ stands for ‘Customer Relationship Management’ and refers to software used to organize a business’s contacts/customers/leads details. On top of noting email addresses and phone numbers, a CRM may keep a comprehensive customer history of their business interactions across multiple channels.

Live Chat 104

Live Chat Social Media Management Mobile 104

Omnisend

NOVEMBER 11, 2022

It is an omnichannel email marketing automation app that helps online stores and ecommerce businesses generate more sales. This is one of the best Wix ecommerce apps allowing you to improve your targeting and remain consistent with your messaging across different channels. Here are some of the best Wix apps for email marketing.

Social Media 97

Social Media Payments Shipping Costs Payment Services 97

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

The NRF report states back-to-school shopping is expected to reach record levels in 2023. Back to School 2023 Trends and Predictions What can retailers expect this back-to-school 2023 season? Use your customer data to tailor your back-to-school promotions and recommendations.

Retail 67

Retail Social Media Consumer Electronics Payments 67

Retail TouchPoints

SEPTEMBER 28, 2021

But in spring 2021, Google announced that it would remove third-party cookies in an attempt to enhance privacy on its Chrome browser (the company eventually delayed implementation of this move until 2023). In 2023, Virginia and Colorado also consumer privacy laws will go into effect. With the iOS 14.5

Consumer 274

Consumer Customer Experience eCommerce Technology 274

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

The answer is: on everyone — from marketing to sales to operations and customer service. Metrics and KPIs for Post-Purchase CX Customer Satisfaction (CSAT): To measure customer satisfaction with the post-purchase experience through surveys, feedback forms, and online reviews. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

APRIL 7, 2023

The goals of this partnership, announced in January 2023, include enhancing access to cybersecurity news, guidance, education and resources for retail industry businesses. Hackers heavily target financial and payment data in breaches. Both organizations are industry leaders in data and guidance in general.

Payment Services 253

Payment Services Magazine eCommerce Improvements 253

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. As retailers adapt to a new normal, a seamless omnichannel experience and hybrid shopping are shaping the future of retail. Here are the top 10 retail trends impacting the industry in 2023.

Shipping Costs 94

Shipping Costs Retail Social Media eCommerce 94

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. This synchronization allows you to extract detailed data from the system in real-time and process transactions and orders across online and offline channels. trillion by 2023.

POS 52

POS eCommerce Point of Sale Payment Services 52

Algopix

JULY 20, 2023

This ensures that customer data is protected and reduces the risk of fraudulent transactions. The more payment options available, the easier it is to cater to a diverse customer base. Customer Support Reliable customer support is crucial, especially when dealing with payment-related issues.

Payment Services 18

Payment Services Merchant Services eCommerce Payments 18

Omnisend

FEBRUARY 1, 2023

Reading Time: 17 minutes Despite the increasing number of channels available to ecommerce businesses to reach their customers, email continues to be the most promising. Yes, there are several channels and platforms that you’re already focusing on to reach your target audience and keep customers engaged.

eCommerce 147

eCommerce Marketing Social Media Shipping Costs 147

Ecommerce Platforms

MARCH 14, 2023

Here are some of the top apps worth exploring in 2023. Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. ShipBob Reviews (Feb 2023) – The Ultimate Order Fulfillment Solution?

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

MARCH 9, 2023

The salesforce management tools fall into four sections: Lead management With lead management, you can identify quality leads, track return on investment your ad spend, work on turning promising leads to conversions, and engage with leads closely across a host of omnichannel touchpoints.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Omnisend

FEBRUARY 8, 2023

This includes: Email preheader and header Hero image Email body Product listing and recommendations Discount codes Ideally, the email automation software should also let you add custom fields to different emails to personalize further how you communicate with customers. For example, let’s imagine a customer abandons their cart.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Retail TouchPoints

AUGUST 30, 2023

Retailers are diversifying their digital mix to reach and resonate with more consumers: Key channels like email have remained top of mind for brand marketing teams, but some respondents shared that they’re investing in newer tactics to understand their impact.

Customer Loyalty 262

Customer Loyalty Retail Shipping Costs Financial Services 262

Omnisend

MAY 23, 2023

Channels used Both Omnisend and Klaviyo are great tools for those looking to leverage omnichannel marketing. Users can create consistent messaging across multiple channels, including email, SMS, push notifications, social media, and more. Instead, users will need additional integrations.

Live Chat 88

Live Chat Merchant Services eCommerce Webinar 88

Omnisend

MAY 23, 2023

Channels used Both Omnisend and Brevo are great tools for those looking to leverage omnichannel marketing. Users can create consistent messaging across multiple channels, including email, SMS, push notifications, social media, and more. Instead, users will need additional integrations.

Live Chat 78

Live Chat Merchant Services Webinar eCommerce 78

CPC Strategy

APRIL 25, 2024

Amazon How Amazon Marketing Cloud (AMC) Works [2024 Update] By Emily Sullivan Apr 25 2024 Amazon Advertising kicked off 2021 by announcing the beta release of Amazon Marketing Cloud , a measurement and analytics solution designed to help marketers measure performance across different media channels.

Marketing 84

Marketing Subscription Blog Events 84

Algopix

JULY 24, 2023

As the number of products and channels increases, businesses need a robust system to handle and distribute their product data seamlessly. The Role of PIM in eCommerce PIM plays a crucial role in the eCommerce ecosystem by ensuring that accurate and consistent product information is available across all sales channels.

Information 107

Information Management eCommerce eCommerce Platforms 107

Ecommerce Platforms

JANUARY 12, 2023

Marketing campaigns: Collect emails at the checkout for re-engaging with customers and building long-term relationships. Easy-to-use interface : A single back-office environment makes it easy to manage products, payments, and customers in the same place. You can even track sales on social media channels.

POS 104

POS Payment Services Shipping Costs Payments 104

Ecommerce Platforms

JANUARY 12, 2023

Marketing campaigns: Collect emails at the checkout for re-engaging with customers and building long-term relationships. Easy-to-use interface : A single back-office environment makes it easy to manage products, payments, and customers in the same place. You can even track sales on social media channels.

POS 104

POS Payment Services Shipping Costs Payments 104

Omnisend

MAY 24, 2023

Create a powerful email and SMS strategy with Omnisend Register today Channels used Omnisend supports email , SMS , and web push notifications. Drip brings together store, integrations, site, and email data into one dashboard. You can add social media channels to your marketing automation to create omnichannel marketing campaigns.

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. Enterprise e-commerce platforms can help businesses comply with the Payment Card Industry Data Security Standard (PCI DSS).

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Smile.io

AUGUST 25, 2023

By giving existing customers points instead of a discount, you give them the option to save their points for an even bigger discount!   Program highlight: omnichannel loyalty program marketing Ecommerce loyalty programs are a great customer retention tool, but only when implemented effectively. The results?

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. Retail pricing intelligence gives retailers a strategic edge with data-driven pricing decisions. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing.

Retail 41

Retail Omnichannel Channel Games 41

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. First, by consolidating you’re able to also consolidate your data. What are some of the favorite takeaways you gained from the 2023 BIG Show? “A

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Korona

MARCH 30, 2023

Faster and more convenient web services, emerging AI tech, augmented reality, and in-depth data processing are just a few of the things that have combined to alter the retail landscape. But what are some of the tech trends in retail in 2023? Omnichannel Shopping Will Continue to Expand This doesn’t simply mean eCommerce anymore.

Technology 52

Technology Payment Services Small Business Retail POS 52