Retail TouchPoints

MARCH 1, 2024

‘Increasingly Personalized, Highly Relevant and Motivational Content’ Noting that Best Buy can attribute “roughly 90% of our revenue to known customers,” Barry explained how the retailer would use its loyalty program to elevate personalization. billion generated in Q4 2023. billion was down 6% from 2023’s $46.3 Revenue of $14.6

POS 264

POS Omnichannel Mobile Improvements 264

Algopix

JULY 13, 2023

By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes. Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency.

Payment Services 78

Payment Services eCommerce Management Customer 78

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. When it comes to sharing customer data, for example, banks are heavily regulated whereas non-bank digital wallet providers like Apple Pay are not.

Merchant Services 225

Merchant Services Payment Services Payments Banking 225

Omnisend

NOVEMBER 20, 2023

The platform is easy to use, with comprehensive and intuitive tools for operating an effective online store. BigCommerce BigCommerce’s pricing is designed for larger operations. Therefore, it protects transactions with SSL (Secure Socket Layer) encryption to keep customer data safe and help build trust with buyers.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. She can be reached at kathy.kimple@osf.digital.

Shipping Costs 222

Shipping Costs Improvements Live Chat Retail 222

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Some brands, however, have not shied away from this challenge.

eCommerce 258

eCommerce Omnichannel Comparison Shopping Recommendation 258

Retail TouchPoints

AUGUST 1, 2023

While brick-and-mortar stores continue to command 80% of global sales, a significant portion of retail CEOs are investing heavily in enhancing online shopping experiences. In fact, 49% of retail executives said that they would be spending more on ecommerce investment and less in-store for 2023.

Retail 243

Retail Shipping Costs eCommerce Consumer 243

Retail TouchPoints

SEPTEMBER 28, 2021

For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. Privacy is now part of the marketing mix,” said Kibel. With the iOS 14.5

Consumer 263

Consumer Customer Experience eCommerce Technology 263

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. Each channel operates independently, catering to different customer segments.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 203

Customer Loyalty Customer Retail Shipping Costs 203

Retail TouchPoints

NOVEMBER 30, 2022

Katie Twidwell, VP of Operations at M.M. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy. A community-driven environment in which M.M. LaFleur will host monthly events.

Customer 261

Customer Shipping Events Clothing 261

Retail TouchPoints

JULY 28, 2022

Certain state consumer privacy laws call out biometric data as sensitive information requiring additional protections, such as opt-in consent and the opportunity to opt out of further collections. Keep customer data safe. Biometric laws, if they apply, require physical and digital security measures to safeguard biometric data.

Retail 243

Retail Customer Data Information Consumer 243

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

365 Retail

JUNE 8, 2023

“To differentiate in this climate, brands must provide more intuitive and relevant customer experiences that add value, while also operating their businesses responsibly. This experience-led approach builds trust and loyalty that in turn drives the profitable growth for which all brands strive.”

Customer Experience 52

Customer Experience Consumer Technology Improvements 52

Retail TouchPoints

FEBRUARY 15, 2023

Direct-to-Consumer (DTC) brands are constantly stuck between creating indelible customer experiences and turning profits on those relationships. In fact, Shopify forecasts that global ecommerce sales will exceed $6 trillion in 2023. High-fidelity revenue and cost data (ad spend, shipping cost, discount promotions, etc.)

Customer Experience 244

Customer Experience Customer Shipping Costs Customer Data 244

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Data that needs to be securely protected.

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months.

Improvements 231

Improvements Management Information Download 231

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

B2C 231

B2C Marketing Technology Customer Data 231

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. It’s the data we don’t understand that will hurt us ,” said Brown.

Supplies 222

Supplies Retail Customer Data Technology 222

Omnisend

NOVEMBER 13, 2023

It helps in refining your products and enhancing the overall customer experience. Key features of an effective ecommerce contact form Creating a contact form that meets the needs of your ecommerce business and your customers is crucial. This enhances user experience and operational efficiency.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

Retalon

FEBRUARY 15, 2024

Furthermore, with a projected growth spurt at a CAGR of 24% from 2023 to 2032, the future seems ripe with opportunity for retailers ready to embrace these innovations. Prescriptive analytics suggests actionable steps based on analyzed data. Key skills needed in your team include: Data science expertise for analyzing complex datasets.

Retail 41

Retail Operations Information Customer Loyalty 41

Korona

AUGUST 3, 2022

trillion by 2023. The ultimate goal is to improve the customer’s shopping experience. Leverage better customer data and insight. Integrating point of sale and eCommerce solutions means bringing all your customer data into one place. Data transfers with KORONA POS take a matter of minutes.

POS 52

POS eCommerce Point of Sale Payment Services 52

Algopix

JULY 20, 2023

This ensures that customer data is protected and reduces the risk of fraudulent transactions. The more payment options available, the easier it is to cater to a diverse customer base. Integration simplifies the payment process, eliminates manual data entry, and enhances the overall customer experience.

Payment Services 18

Payment Services Merchant Services eCommerce Payments 18

Algopix

JULY 26, 2023

Its focus on customer experience and customizable storefronts makes Shopware a compelling option for businesses looking to deliver a unique and personalized shopping journey to their customers. Customer Support and Documentation Reliable customer support is vital for troubleshooting issues and ensuring a smooth operation.

Shopping Carts 126

Shopping Carts Payment Services 3dcart eCommerce Platforms 126

Ecommerce Platforms

MARCH 3, 2023

However, there are plans to roll this out to users in Canada, the UK, and Europe in 2023. However, this service is only available to sellers operating from the US. You can also utilize a range of customizable analytics widgets and data visualizations to help pinpoint data pertinent to your operations and better identify trends.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

ESW

SEPTEMBER 29, 2023

In 2023, that percentage jumped to 50%. “As It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. Multichannel, on the other hand, deploys separate marketing, promotion and customer experiences over separate channels.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. When combined with analytics and automation, data can potentially drive true supply chain digitalization. The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value.

Supplies 315

Supplies Retail Technology Omnichannel 315

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Korona

FEBRUARY 16, 2021

Studies reveal that by 2023, money spent on technologies and digital-transformation-enabled services worldwide will reach $2.3 It’s about improving the customer experience and engaging with your shoppers on a deeper level. This helps your business operations to become smoother and more efficient. Emails are old news.

Small Business Retail 52

Small Business Retail Payment Services Payments POS 52

Algopix

JULY 24, 2023

It streamlines product data management and facilitates efficient product updates, leading to improved customer experiences. One of the primary functions of PIM in eCommerce is to gather, organize, and maintain all essential product data in a centralized database.

Information 107

Information Management eCommerce eCommerce Platforms 107

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive. The key to overcoming this is automation.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Retail TouchPoints

NOVEMBER 6, 2023

Census Bureau reports first-quarter 2023 ecommerce sales at $272.6 The balancing act between these two channels demands a targeted omnichannel strategy that blends digital and in-person experiences into a single, seamless customer journey. In fact, the U.S. billion, a 3% increase over the same quarter in 2022.

Omnichannel 299

Omnichannel Social Media Channel Mobile 299

Korona

MARCH 30, 2023

Faster and more convenient web services, emerging AI tech, augmented reality, and in-depth data processing are just a few of the things that have combined to alter the retail landscape. But what are some of the tech trends in retail in 2023? Think about using existing AI tech to make your retail operation even better.

Technology 52

Technology Payment Services Small Business Retail POS 52

Omnisend

JULY 26, 2023

You can achieve this by: Collecting relevant customer data during the signup process Segment your audience into different groups to help you send targeted automated text messages Address the recipient by name Incorporate a clear CTA in the SMS 4.

Games 60

Games B2B Clothing Events 60

Ecommerce Platforms

JANUARY 2, 2023

In today’s ever-competitive market, your business's customer experience is a huge differentiator. So with that said, it's not surprising that more and more customers want companies to expand their customer engagement methods and provide increasingly innovative customer experiences. Tidio Chat.

Shopify 118

Shopify Live Chat Shipping Costs Download 118