Sailthru

JANUARY 19, 2023

There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending. Earning this customer loyalty demands more than just rewards.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Omnisend

FEBRUARY 9, 2023

Reading Time: 6 minutes 2022 was an interesting year, revealing the start of challenges that are expected to continue through 2023. Among these challenges are war, global inflation, continued threats of a recession deep into 2023, and, for marketers, increased costs of digital advertisements with lower performance than previous years.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Forrester eCommerce

OCTOBER 25, 2022

In the face of economic slowdown, Forrester predicts a winter season for metaverse and NFTs that will chill the market. However, there will be bright spots for these emerging technologies. Learn more.

Marketing 195

Marketing Technology Customer Loyalty B2C 195

365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

Smile.io

AUGUST 25, 2023

Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program. Program highlight: reward exclusivity Sephora’s Beauty Insider is undoubtedly one of the best ecommerce customer loyalty programs out there. Esther & Co’s Royal Rewards Esther & Co’s Royal Rewards explainer page.

Customer Loyalty 75

Customer Loyalty Beauty and Health Food and Beverages Customer 75

365 Retail

DECEMBER 12, 2022

Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Marketing teams can focus their efforts away from poor performing products and commercial teams can use performance insights to better inform pricing, discounting and purchasing decisions.

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Retail TouchPoints

NOVEMBER 8, 2023

is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships. No financial details of the transaction were disclosed.

Food and Beverages 276

Food and Beverages Omnichannel Customer Loyalty Customer 276

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Smile.io

FEBRUARY 12, 2024

Think of email subscribers as prospective friends of your ecommerce brand and email marketing as the relationship-forming driver.    Email marketing has the potential to foster the customer journey and build rapport like no other marketing endeavor can. Loyalty & Reward Program Insights from Smile.io

eCommerce 77

eCommerce Marketing Customer Loyalty Multi-channel 77

Retail TouchPoints

MAY 29, 2023

But with 73% of consumers saying that “a good experience is key in influencing their brand loyalties,” according to PwC , there has never been a better time for brands to relook at their processes, upgrade their antiquated technology and find a new solution that delivers a fair experience to sustain customer loyalty.

Customer Loyalty 272

Customer Loyalty Payment Services Customer Experience Social Media 272

ESW

APRIL 3, 2023

ShopTalk 2023 is in the books. Brands must know their target customer and which channels that customer prefers. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. But the right channel mix is not enough.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

APRIL 25, 2024

How can retailers capitalize on this shift and the emerging market opportunities? This opens up a significant opportunity for global retailers to position themselves as trailblazers in these markets. In 2023, Albertsons Media Collective proposed new industrywide standards for RMNs, including transparency of RMN capabilities.

Retail 214

Retail Customer Loyalty Technology Marketing 214

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. In this post, we’ll look at the survey results, explore what it means for brands to be authentic and provide ways to overcome the challenges of being authentic in a diverse global market.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

RetailMinded

DECEMBER 21, 2022

As we look ahead into 2023, there are many opportunities, challenges and experiences to anticipate in the New Year. Keeping these key points in mind, let’s look into 2023 with some predictions of what we can expect. Factoring in omni-channel to the best practices of agility and customer care should not be overlooked, either.

Retail 52

Retail Merchant Services Marketing Supplies 52

lateshipment

OCTOBER 12, 2023

We know that as a brand, you must have worked on your SEO months ago and worked on various deals and marketing strategies to lock in the BFCM crowd. Retarget buyers with Banners and pop-ups in session Banners and pop-ups would be something that brands already do when a customer enters the website. BFCM is just around the corner.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

UpSellIt

AUGUST 23, 2023

In this blog, we present ten innovative ecommerce targeted tactics that will dominate the landscape in 2023 and 2024, helping businesses thrive in the competitive digital marketplace. Ecommerce personalization tailors the online shopping experience to individual customers based on their preferences, behaviors, and characteristics.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

AUGUST 24, 2023

As retailers gear up for the 2023 holiday shopping season, predicted to be another big year, expect generative AI to influence consumer shopping and buying decisions. In fact, seven out of 10 marketers in the U.S. It’s being used to generate marketing content including social media posts, videos and images.

Toys 240

Toys B2C Social Media Accessories 240

Omnisend

OCTOBER 4, 2023

Unlock the power of email marketing automation with Omnisend Start Free Today Why order cancellation emails are important Order cancellations are a reality of ecommerce. These invaluable insights can help you optimize your products, services, and marketing strategies. This is crucial in today’s crowded ecommerce market.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

365 Retail

MAY 5, 2023

In-depth research of 351 UK based pure-play and omnichannel retailers with a turnover of £1m+, conducted on behalf of Scurri, reveals the increasing importance of post-purchase experience in 2023. It’s well-known tracking emails can achieve a far higher open rates than those of typical marketing emails.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Omnisend

MAY 3, 2023

Look no further than email marketing campaigns. In this post, we’ll explore different types of email marketing campaigns with examples and provide tips on how you can create your own successful campaign. In this post: What is an email marketing campaign? Here’s an example of Duolingo’s email marketing campaign.

Marketing 147

Marketing Download White Paper Recommendation 147

365 Retail

MARCH 3, 2023

In January 2023 grocery price inflation hit a record high of 16.7% Worried customers have already made adjustments to shopping patterns as shop sales fell by record numbers both in December and across the whole of last year as consumers cut spending. jump putting its market share at 7.1% according to Kantar data.

Customer Loyalty 59

Customer Loyalty Customer Marketing Presentation 59

Ecommerce Platforms

FEBRUARY 26, 2023

Here’s the best best eco-friendly print on demand companies for February 2023: ? Let’s take a look at some of the most eco-friendly options on the market. Printful Printify T-POP Prodigi Ecomerch Spreadshirt Redbubble Go to the top Printful Few print on demand companies have the same market reach and impact as Printful.

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

Retail TouchPoints

AUGUST 10, 2023

J.Crew Group has appointed former Intermix and Ann Taylor executive Adrienne Lazarus as President of Madewell , effective September 2023. Madewell is an iconic brand with well-positioned product, deep customer loyalty and a unique focus on creating community,” added Lazarus in a statement.

Retail 244

Retail Customer Loyalty Consumer Customer 244

Dynamic Action

JUNE 27, 2023

Summary Retailers must shift from a product-first to a customer-centric strategy to foster long term loyalty and brand advocacy. Customer expectations and demands are skyhigh, meaning efforts must move beyond marketing towards data-backed decisions to offer a truly personalized experience. McKinsey & Co.

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

AUGUST 1, 2023

The underwater VIP space, which can only be unlocked with an email login or Lacoste NFT, features an exclusive co-created UNDW3 collection developed in collaboration with UNDW3 community members back in March 2023.

Outdoor 237

Outdoor Accessories Customer Loyalty Clothing 237

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 234

Shipping Costs Improvements Live Chat Retail 234

365 Retail

MARCH 8, 2023

As one of the world’s largest e-commerce markets in terms of sales, retailers and brands should look to China to keep on top of key trends, innovations, and consumption behaviours. Market research firm Forrester predicts a fifth of B2C brands in China will use digital idols to improve consumers’ shopping experiences in 2023.

eCommerce 73

eCommerce Outdoor eCommerce Marketing Hobbies 73

Retail TouchPoints

AUGUST 18, 2023

The UK, along with several markets in Asia, was one of the first regions where TikTok Shop commerce functionality was made available. Now the UK also will be the first market for the company’s new logistics program, called Fulfilled by TikTok (FBT). 1, 2023, multiple sources report. TikTok is a key player in the U.S.

Merchant Services 205

Merchant Services Fulfillment Shipping Customer Loyalty 205

Forrester eCommerce

SEPTEMBER 19, 2023

US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

Financial Services 424

Financial Services Banking Improvements Management 424

Sailthru

JUNE 23, 2023

While similar to Gen Z in some respects, Millennials are the ones who have made terms like the gig economy, purpose-driven marketing, and user-generated content more than just fleeting buzzwords. Millennial Consumer Trends Index 2023 explores some of the major shifts that are in play. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

RetailMinded

FEBRUARY 20, 2023

Our tips for retail marketing will help you level up in 2023 for better sales and happier customers. Amplify Your Associates’ Reach via Social Marketing If you’re making the right hiring decisions, your sales associates should be prime examples of who you’d want as brand ambassadors.

Small Business Retail 52

Small Business Retail Social Media Marketing Retail 52

Retail TouchPoints

SEPTEMBER 14, 2023

Walmart added its second in-store fulfillment center in May 2023 at a store in its home town of Bentonville, Ark. The retailer plans to build these Market Fulfillment Centers (MFCs), which use robotics to streamline processes, into additional stores in the future, part of its overall plan to bring automation to 65% of its stores by 2026.

Shipping Costs 265

Shipping Costs Fulfillment Shipping Customer Loyalty 265

Forrester eCommerce

FEBRUARY 7, 2024

2023 was a confusing year: the consumers blew cold, and the economy blew hot. The recession-to-be did not materialize, and the economic outlook wasn’t half as bad as consumers would have you believe. Yet notes from the post-pandemic blues keep wafting in the air no matter the macroeconomic drumbeat.

Consumer 251

Consumer Customer Loyalty Customer Experience B2C 251

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. In 2023, there are several chatbot builder software options available, each with its own unique features and capabilities.

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72

Omnisend

OCTOBER 4, 2023

Unlock the power of email marketing automation with Omnisend Start Free Today Why order cancellation emails are important Order cancellations are a reality of ecommerce. These invaluable insights can help you optimize your products, services, and marketing strategies. This is crucial in today’s crowded ecommerce market.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 85

Customer Loyalty eCommerce Customer Merchant Services 85

Retail TouchPoints

JANUARY 24, 2023

How will shoppable ads impact ad spending and CPM pricing as we head into 2023? Zooming in on social media as a channel for retail media activation, transitioning from simply advertising on these apps to powering real commerce activities helps forge a direct path to purchase, build brand awareness and grow customer loyalty.

Social Media 248

Social Media Channel Customer Loyalty Banking 248