Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 286

Consumer Shipping Costs Customer Retention Information 286

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Ecommerce Platforms

DECEMBER 12, 2022

One of the most highly-rated and well-known Shopify subscription apps on the market, Recharge is a state-of-the-art recurring payments application. Compatible with most Shopify themes, the solution allows business owners to rapidly enable subscriptions programs in a matter of seconds, and improve customer lifetime value. Let’s dive in.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Ecommerce Platforms

MARCH 14, 2023

Unlike most tools for ecommerce in the market today, Evercommerce isn’t a dedicated website builder and sales solution. Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site. Additionally, overall ecommerce conversions decreased by 5.5%.

Merchant Services 223

Merchant Services eCommerce Channel Mobile 223

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned.

Retail 274

Retail Shipping Costs Improvements Customer Experience 274

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Smile.io

FEBRUARY 2, 2024

has the world’s largest loyalty dataset, with 100,000 merchants.    For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022.  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Smile.io

JULY 7, 2023

Loyalty Landscape: If Your Business Can’t Survive Without Ads, it’s Dead What would happen if you turned off all your ads? Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. Blog Mike Rossi 2. Blog Jonathan Roque 4.

Customer Retention 86

Customer Retention Blog Customer Experience Jewelry 86

GetElastic

DECEMBER 1, 2021

As such, it is a great time for retailers to enter the market and add subscriptions services to their existing physical products or simply start from scratch. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Based on our data at Smile.io , 35% of an ecommerce store’s revenue comes from the top 5% of customers. Some of the best loyalty programs are just as recognizable as the brand.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 78

Shipping Costs Shopify Customer Loyalty Merchant Services 78

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. The next step is customer engagement.

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

365 Retail

NOVEMBER 14, 2022

But the peak season sales market is a competitive one, so getting ahead of the game and understanding your customer’s wants and needs is critical. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention.

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

Smile.io

MAY 15, 2023

This drops the lifetime value (LTV) of your customer and increases marketing costs. 🛍️ Repeat customers are committed to your brand. Without a strong emotional connection to your brand, need-based customers are less likely to believe that you can actually help them solve their problems. Retain customers.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. million shoppers placing orders from brands using Smile loyalty programs. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Smile.io

JANUARY 23, 2023

With thousands of brands competing for a piece of the cosmetics pie, it takes a company with a unique strategy to stand out in this rapidly expanding market. So how did this company build such a loyal following of customers surrounded by so many competitors? tarte Cosmetics has discovered how to do exactly that. Blog Beth Foster 3.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. A compelling testament to the power of analytics is showcased by predictive analytics in retail.

Retail 41

Retail Operations Information Customer Loyalty 41

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. greater than their investment.

Customer Retention 109

Customer Retention Customer Loyalty Technology Events 109

Smile.io

OCTOBER 25, 2023

Launch your loyalty program in minutes LAUNCH A BRANDED LOYALTY PROGRAM FOR YOUR ECOMMERCE BRAND Get Started How to set up a loyalty program Through a Smile loyalty program , you can offer rewards, discounts, or other incentives as a way to acquire, engage, and most importantly retain customers.

Shopify 72

Shopify Social Media Blog eCommerce 72

Smile.io

JANUARY 27, 2023

Customer engagement happens before and after a transaction is made and often in the form of online engagement via your social media channels, content, email marketing, and SMS marketing. It can also happen offline through IRL events, retail locations, word-of-mouth marketing, and direct communication with your (ideal) customers.

Customer 101

Customer Social Media Definition Reference 101

Smile.io

SEPTEMBER 1, 2023

Ecommerce retention is as important as ever with high acquisition costs, economic woes, and increases in brand competition. As the cost of digital advertising continues to go up, retention marketing is beginning to expand throughout the marketing industry. Now that you have your date range, you can get to calculating!

Customer Retention 72

Customer Retention Mobile Improvements Customer Experience 72

Retalon

AUGUST 22, 2023

Ecommerce continues to rapidly gain market share year after year. In this comprehensive blog post, we will overview the 10 most critical ecommerce KPIs that online retailers should monitor in 2023 to run a high-performing business. High lifetime value customers have a lower churn rate and make repeat purchases over many years.

X-cart 41

X-cart Shipping Costs eCommerce Definition 41

GetElastic

APRIL 28, 2022

As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Subscriptions Build Up Customer Loyalty.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

JANUARY 10, 2024

Loyalty programs are part of a larger retention strategy that brings customers back to your store, builds a loyal following, and boosts customer lifetime value (CLV) and repeat purchase rates. No one denies the importance of customer loyalty. Loyalty programs can become synonymous with brand loyalty.

Shopify 46

Shopify Social Media Jewelry Customer Loyalty 46

Smile.io

FEBRUARY 16, 2023

When you look at the numbers, the fashion industry is an extremely attractive market to be in (pun fully intended). With the global apparel market estimated to be an over $1.7 trillion industry , the market is huge. Here are 5 great loyalty examples in the fashion industry that help retain customers and increase profitability.

Fashion 61

Fashion Social Media Events Small Business Retail 61

Smile.io

MAY 2, 2023

The same is true for loyalty programs–set a concrete goal before embarking on your journey to ensure you actually reach your destination. All loyalty programs have one thing in common–they are a customer retention tool aimed at increasing repeat customers. What are they likely to engage with?

Social Media 68

Social Media Shipping Costs Events Blog 68

Ecommerce Platforms

OCTOBER 24, 2022

Email marketing statistics constantly show that emails are one of the best ways to reach your audience. Here are some of the most valuable email marketing stats to check out in 2022. Looking at email marketing statistics gives us a clear view of just how valuable the world of email can really be. billion by 2027. Statista ).

Marketing 196

Marketing B2B B2C Mobile 196

Algopix

JULY 22, 2023

To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools. Businesses can recommend products based on customer’s past purchases and browsing behavior, increasing the chances of conversion.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

ROI Revolution

DECEMBER 2, 2021

Shipping, inventory, and fulfillment are the basic underpinnings of a business that must work flawlessly for marketing & advertising to be worth it – and they are all in flux right now. increase over what expert marketing analysts expected. By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

AUGUST 5, 2021

As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. COVID-19 transformed how consumers make everyday purchases, forcing brands and retailers large and small to shift their marketing strategies. Marketing to consumers in a post-pandemic world.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

JUNE 1, 2021

As the most efficient and scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Marketing to consumers in a post-pandemic world. As a result, many ecommerce brands have shifted their marketing strategies completely. By 2023, nearly 66 million Americans will be monthly VR users.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. Marketing to consumers in a post-pandemic world.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MARCH 2, 2021

With consumers more concerned about their discretionary spending, the online resale apparel market is projected to double by 2024 ( Statista ). 70% of mobile marketers say the pandemic has strengthened their promotional efforts ( Liftoff ). US online grocery sales surged 54% to reach $95.8 billion in 2020, up from $62.2B 11/4 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195