Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. A major reason for this drop?

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. Where else are my customers shopping?

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264

Smile.io

MARCH 8, 2024

billion in 2023. When using live commerce and ecommerce sites, customers can choose from a range of delivery options or even curbside pickup.   Advertising revenue from TikTok was expected to rise by 55% in 2023. Billion in 2023. Unsurprisingly, China is a big player, with an ecommerce market worth $885.94

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

Algopix

JULY 13, 2023

Common CRM KPIs include customer acquisition rate, customer retention rate, conversion rate, customer satisfaction score, and average response time. These technologies enable predictive analytics, sentiment analysis, and personalized customer experiences, driving enhanced engagement and automation.

Payment Services 78

Payment Services eCommerce Management Customer 78

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

MAY 23, 2023

In celebration of Earth Day 2023, the brand also launched a partnership with Sway , the regenerative design company and 2023 Winner of the Tom Ford Plastic Innovation Prize, to release a limited-edition Wine-Ote’s note card.

Specialty Retailers 275

Specialty Retailers Consumer Social Media Accessories 275

Smile.io

FEBRUARY 2, 2024

  For this report, we analyzed over 100,000 merchants in 148 countries over two years and compared various metrics from 2023 to the previous year in 2022. Mike Rossi 2023 Customer loyalty data snapshot  The study examines key retention metrics year over year by industry and merchant size based on average monthly order count.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

lateshipment

APRIL 6, 2023

In order to provide a seamless and engaging consumer experience across all touchpoints, including mobile commerce, beacon technology, and CTV advertising, the future of commerce must be fully omnichannel. Why do you need repeat customers in your business? The post How to get repeat customers in 2023?

eCommerce 130

eCommerce Customer Payment Services Shipping Costs 130

Payoneer

FEBRUARY 22, 2023

Nigeria’s ecommerce market is rapidly growing and is projected to generate a revenue of US$7,627 million by the end of 2023, making it the 39th largest ecommerce market globally. With a compound annual growth rate of 11.3% (2023-2027), the market is expected to reach a volume of US$11,707 million by 2027.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Smile.io

MARCH 22, 2024

Your customer retention behavior will naturally fluctuate with sale cycles and seasonality. Basic loyalty apps also limit your earning and redeeming options, whereas sophisticated solutions often grant API access to customize your loyalty program completely.  Opt for a solution with high data transparency.

Customer Loyalty 84

Customer Loyalty Merchant Services Shopify Shipping Costs 84

Retail TouchPoints

MARCH 30, 2023

Bruno and Brendan Witcher, VP, Principal Analyst at Forrester , spoke during the Preparing for the Evolution of Omnichannel: How to Build a Unified Commerce Culture webinar. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

POS 298

POS Omnichannel Webinar Point of Sale 298

Smile.io

AUGUST 25, 2023

  Program highlight: omnichannel loyalty program marketing Ecommerce loyalty programs are a great customer retention tool, but only when implemented effectively. Review the examples from your industry for inspiration and start configuring a winning customer loyalty program for your ecommerce store today!

Customer Loyalty 78

Customer Loyalty Beauty and Health Customer Food and Beverages 78

Korona

JANUARY 5, 2023

Since then, eCommerce has increased every year, and in 2023, that number is expected to reach well over 15%. Optimizing your checkout means a better user experience, which, in turn, increases conversion rates and customer retention. Ten years ago, online shopping accounted for less than 6% of retail commerce.

Payment Services 52

Payment Services eCommerce Shipping Costs Payments 52

RetailMinded

FEBRUARY 8, 2023

Keeping this in mind, as we look ahead into 2023, we are given the choice to embrace challenge and seek opportunity or approach the year without a constructive, proactive plan. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

GetElastic

APRIL 28, 2022

billion, and that number is expected to be $25 billion by 2023. Omnichannel Shopping Leading to Better Customer Retention. According to Omnisend , “customer retention rates are 90% higher for omnichannel versus single channel.” billion to $17.6 AI Creates Innovative Ideas.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

FEBRUARY 7, 2023

They offer tidbits on how to fuel growth in 2023 and trends ecommerce brands should try. Customer Behavior Jean Francois, ShipperHQ Jean Francois from ShipperHQ The pandemic brought the surge of alternative shipping methods such as BOPIS, curbside pickup, and local delivery, to get products into the hands of consumers.

eCommerce 96

eCommerce Shipping Costs Merchant Services Social Media 96

Smile.io

JANUARY 17, 2023

It’s officially 2023 and you know what that means–time to set new goals, dive into new projects, and build on the momentum you gained in 2022. Customers can track all of their progress in the app, making it a smooth customer experience while you’re on the go. Talk about effective omnichannel ecommerce.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

ROI Revolution

DECEMBER 2, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JANUARY 5, 2022

Omnichannel will also continue to be key as consumers increasingly rely on a blend of online and offline shopping experiences. Reaching your customers wherever they are, though easier said than done, will be the name of the game and the way that brands will win out against their competitors. of all retail sales. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

AUGUST 5, 2021

By 2023, nearly 66 million Americans will be monthly VR users. By 2023, that number will reach 176 million, a nearly 16% increase over 2021. by 2023, though its digital ad business is expected to grow. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

NOVEMBER 4, 2021

By 2023, it’s expected that B2B brands and retailers will spend upwards of $14.5 Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Growth is expected to continue steadily until around 2023 before plateauing somewhat in the low $60 million range. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen. Omnichannel retailers Kohl’s and Nordstrom Inc. million increase year-over-year.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

JUNE 1, 2021

By 2023, nearly 66 million Americans will be monthly VR users. By 2023, that number will reach 176 million, a nearly 16% increase over 2021. by 2023, though its digital ad business is expected to grow. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JULY 1, 2021

By 2023, nearly 66 million Americans will be monthly VR users. By 2023, that number will reach 176 million, a nearly 16% increase over 2021. by 2023, though its digital ad business is expected to grow. Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

Search revenue from Sponsored Products and Sponsored Brands along with video ad revenue from Amazon Fire TV, Twitch, and IMDb TV helped contribute, with customers spending more time shopping and watching videos online last year due to the pandemic. by 2023, though its digital ad business is expected to grow. November 18 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

APRIL 8, 2021

Gap plans to double its online business by the end of 2023 and is building a $140 million warehouse to make it happen. Omnichannel retailers Kohl’s and Nordstrom Inc. Amazon is of course emerging as a dominant force in this arena, set to top $52B in gross merchandise volume by 2023. November 18 update. YoY at a 10.1%

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136