FastSpring

SEPTEMBER 25, 2023

Improved User Experience in Free Trial UI We’re always looking for ways to improve user experience in our application. FastSpring Improves ACH Authorization Rates We continue to iterate on our ACH payments feature and have implemented additional updates to improve the experience for both FastSpring users and their buyers.

ACH 142

ACH Improvements Demo Document 142

Retail TouchPoints

FEBRUARY 26, 2024

A September 2023 study that Acquia conducted with an independent research firm found that just 56% of customers trust that brands will handle their personal data appropriately, and only 17% think that their personal data is “very secure” in the hands of companies. This happens in an environment where consumer trust is already fragile.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

MARCH 6, 2024

Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. While returns can’t always be prevented, they can be leveraged to improve profit margins and even generate revenue.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

FastSpring

APRIL 12, 2023

Subscription Dashboard Reporting Calculation Improvements MRR and ARR Calculation Previously, upgrades, downgrades, and add-ons were occasionally not tracked or handled correctly in subscription reporting. The post Release Notes | April 2023: Improved Subscription Reporting appeared first on FastSpring.

Subscription 78

Subscription Improvements Events Customer 78

Forrester eCommerce

FEBRUARY 21, 2023

It seems that every other news headline is warning us of impending economic doom in 2023. I knew of sales leaders who were put on performance improvement plans during the pandemic. The peculiar thing about sales is that there really are no acceptable excuses for nonperformance.

Improvements 195

Improvements Other Technology Operations 195

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

Payment Services 278

Payment Services Supplies Electronics Omnichannel 278

Retail TouchPoints

SEPTEMBER 11, 2023

Rent the Runway has lowered its revenue expectations for 2023, now saying it plans to at least match 2022 revenues of $296.4 This number is approximately 9% to 10% lower than original projections, which forecast 2023 revenue in the range of $320 million to $330 million.

Customer Experience 277

Customer Experience Customer Marketing Improvements 277

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Improvements 258

Improvements Fulfillment Operations Presentation 258

Forrester eCommerce

MAY 18, 2023

We saw little new hardware, and even with Google’s “add AI to all the things” strategy, most improvements were incremental, not groundbreaking. If you haven’t already, read “Google I/O 2023: As Far As The AI Can See” to get up to […]

Improvements 195

Improvements Mobile Technology Customer 195

Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. The changes at the top follow a global talent search that was initiated in August 2022 in anticipation of Robert Sawyer’s planned retirement as Loblaw COO at the end of 2023. Loblaw Companies Ltd.,

Supplies 275

Supplies Banking Operations Technology 275

Retail TouchPoints

MAY 3, 2023

store total to more than 2,400 by the end of 2023 and will span the entire continental U.S., While inflation is undoubtedly driving unprecedented demand for affordable groceries, we know that once customers experience the Aldi difference, they keep shopping with us, even when the economy improves,” said Jason Hart, CEO of Aldi U.S.

Omnichannel 271

Omnichannel Customer Experience Improvements Customer 271

Retail TouchPoints

MARCH 17, 2023

By integrating Blue Yonder’s SaaS-based Integrated Demand and Supply Planning solutions into its existing Advanced Planning System (APS), SSB hopes to improve its manufacturing efficiency and better meet customer demand.

Supplies 269

Supplies Improvements Recommendation Management 269

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. More Profits or Improved Cybersecurity?

Payment Services 306

Payment Services Merchant Services Retail Gifts 306

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Optimizing customer loyalty is essential for improving the lifetime value of current customers.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

FEBRUARY 21, 2023

Both The Home Depot and Walmart reported cautious outlooks for 2023 in the face of continued uncertainty following a year of high inflation. Additionally, Home Depot announced that it will invest $1 billion in compensation for its frontline associates, including improvements to pay, training and career development opportunities.

Supplies 263

Supplies eCommerce Operations Improvements 263

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. For example, Amazon announced a new drug subscription service for Prime members, RxPass.

Retail 278

Retail POS Apparel Department Stores 278

Retail TouchPoints

APRIL 4, 2023

The Home Depot Foundation , the charitable arm of The Home Depot , has pledged to invest $10 million in community service projects for 2023 in celebration of the 30-year anniversary of The Home Depot’s associate volunteer force, Team Depot. “We aren’t just in these communities; we are a part of them. .”

Improvements 298

Improvements Customer Customer Experience 298

Fabric

MARCH 27, 2023

This edition further improves the connection between fabric Marketplace and the retailer/ vendor Shopify platform. Benefits: Improved accuracy of customer tracking information and lower number of customer support inquiries related to incorrect tracking numbers. This means you can get immediate ROI on your fabric Marketplace investment.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

Retail TouchPoints

APRIL 24, 2024

Big Lots had a difficult fiscal year 2023, which ended Feb. billion for FY 2023. For Q4 2023, comparable sales declined 8.6% For Q4 2023, comparable sales declined 8.6% Net sales declined 13.6% , falling from $5.5 billion for FY 2022 to $4.7 compared to the same period the previous fiscal year.

Improvements 162

Improvements Management Retail Customer 162

Forrester eCommerce

OCTOBER 16, 2023

According to Forrester’s Marketing Survey, 2023, financial services marketers in Asia Pacific (APAC) find improving marketing’s ROI or effectiveness more difficult than their peers in other regions and industries.

Financial Services 429

Financial Services B2C Marketing Technology 429

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 105

Management Arts Fulfillment Technology 105

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

FEBRUARY 22, 2024

Beyond rechristened its Overstock site with the Bed Bath & Beyond name in June 2023 after it acquired the bankrupt retailer’s intellectual property. During a call discussing the company’s Q4 and full-year 2023 financial results, Executive Chairman Marcus Lemonis admitted that dropping the Overstock name was a major misstep.

Shopify 305

Shopify Improvements Online Retail Customer 305

Forrester eCommerce

OCTOBER 26, 2023

Generative AI is among the hottest topics that B2C marketers in APAC wanted to hear from us in 2023. What are generative AI’s key potentials to improve marketing efficiency? The top asked questions include: What are the most applicable use cases of generative AI in marketing today?

B2C 401

B2C Marketing Improvements 401

SheerID

AUGUST 16, 2023

New Research Finds Majority of Consumers in the UK, Germany, and France Believe Economy Won’t Improve in 2023; Shoppers Reducing Spend in Half of Retail Categories

Improvements 78

Improvements Consumer Retail 78

Forrester eCommerce

SEPTEMBER 14, 2023

In our newly published 2023 US Online Retail Competition Tracker we examine offline and online sales growth at 65 leading US retailers and take a close look at tactics to improve profitability. Retail sales growth in the US has been gradually decelerating and retailers are feeling the squeeze.

Retail 427

Retail Online Retail Improvements Customer 427

ESW

DECEMBER 22, 2023

We are pleased to share ESW’s second Gender Pay Gap report, and are happy to announce an improvement in our overall gap versus 2022. READ the FULL Report here The post ESW Gender Pay Gap Report 2023 appeared first on ESW.

Improvements 78

Improvements 78

Forrester eCommerce

JANUARY 30, 2023

Marketing analytics is the practice of measuring, managing, and analyzing data from marketing initiatives — including channels, programs, campaigns, and tactics — to improve marketing effectiveness and identify opportunities to optimize short- and long-term objectives.

Marketing 351

Marketing Channel Improvements Management 351

Forrester eCommerce

SEPTEMBER 19, 2023

Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022. Only US banks managed a measurable improvement in average trust scores, and even that […]

Financial Services 415

Financial Services Banking Improvements Management 415

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry. These efforts and more will serve to increase membership engagement and continue to improve retention.”

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

AUGUST 28, 2023

year over year in Q2 2023, which ended on July 29. Q2 2023 results included no sales from Canadian operations, compared with a full quarter of sales from Canadian operations in Q2 2022. loss in Q1 2023. Executives also focused on Nordstrom’s marked improvements in operational efficiency: ending inventory decreased 17.5%

Supplies 246

Supplies Operations Improvements Fulfillment 246

Wiser

SEPTEMBER 18, 2023

Here’s what happened in the 2023 school year. Back-to-School Retail Trends According to Wiser Wiser analyzed pricing, availability, promotions, and ratings & reviews across three categories of school supplies over the 2023 back-to-school period: stationary, electronics, and backpacks.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

MAY 16, 2023

The Home Depot posted its weakest quarter in years, with Q1 2023 seeing a 4.5% Challenges like deflation in lumber prices and unfavorable weather that caused customers to put off home improvement projects weighed heavily on the results. comparable sales decline year-over-year. Total sales were $37.3 billion , down 4.2% from Q1 2022.

Improvements 278

Improvements Consumer Customer Marketing 278

UpSellIt

MAY 9, 2023

UpSellit has been recognized as a 2023 Inc. Now, in 2023, Inc. The culture that we are constantly improving on has enabled us to thrive from conference rooms to living rooms, and everywhere in between. Redefining Greatness While we are honored to be recognized as one of the 2023 Inc. Best Workplace ! Back in 2021, Inc.

Improvements 148

Improvements Management 148

SheerID

MARCH 22, 2023

New Research Finds Majority of US and UK Consumers Believe Economy Won’t Improve in 2023; Shoppers Reducing Spend in Half of Retail Categories

Improvements 78

Improvements Consumer Retail 78