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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys.

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Alibaba Leverages the Metaverse to Offer ‘Multi-Dimensional Interactions’ to Luxury Customers

Retail TouchPoints

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%.

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Yes, Virginia, There are Other Marketplaces Besides Amazon

Retail TouchPoints

With growth projected to continue at 20%-25% YoY, that number is set to reach $5 trillion by 2025. You should be wherever the customers are,” said Jason Boyce, Founder and CEO of Avenue7Media and author of The Amazon Jungle in an interview with Retail TouchPoints. Prioritize based on where your highest sales potential is,” he said. “A

Other 147
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Social Commerce: Retailers (and Platforms) Struggle to Catch up With Consumers’ Enthusiasm

Retail TouchPoints

Social commerce is already a multi-billion dollar business in the U.S., eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025. Are we trying to sell barbecue ingredients or are we trying to establish ourselves as an outdoor entertainment expert that’s a trusted resource for our customers?

Consumer 285
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How Outdoor Brands Can Sustain the Pandemic Boom

ESW

As a result, people flocked to the great outdoors like never before and outdoor brands with DTC channels saw revenues skyrocket. Personalisation, localisation , top-notch customer service , fast shipping, live online events and a robust social media presence are surefire ways to meet consumer expectations. trillion in 2023.

Outdoor 88
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Cotswolds Designer Outlet Breaks Ground

365 Retail

The construction is slated to begin in November 2023, with the grand opening planned for Spring 2025. That’s the enduring appeal of the outlet experience, and why retailers continue to incorporate outlet into their multi-channel strategies.”

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Monetizing 5G with headless commerce

GetElastic

5G adoption is slowly, but steadily rising ; and it is expected to comprise 15% of all mobile connections in the world (except IoT) by 2025. For example, customers will be able to buy “low-latency” packages for games or virtual reality (VR) services. They will need to order services for them and on behalf of their customers.