Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set up to serve two different initiatives without connecting the dots between the two. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 296

Customer Experience Customer Channel Omnichannel 296

BigCommerce

OCTOBER 18, 2021

Welcome to The Make it Big Podcast, a bi-weekly audio series about all things ecommerce by BigCommerce.

BigCommerce 313

BigCommerce eCommerce 313

Retail TouchPoints

OCTOBER 18, 2021

Efforts to make 3D images look more, well, three-dimensional — and to make their usage practical, consistent and cost-effective — have been underway for quite a while now. But as with many other elements of ecommerce, they got a big boost from COVID-19. One reason was that with in-person interactions and travel severely restricted, creating and shipping product samples internationally became if not impossible then cost-prohibitive.

Shipping Costs 264

Shipping Costs Apparel Travel Shipping Products 264

Forrester eCommerce

OCTOBER 18, 2021

For security leaders and practitioners, it seems like developers and IT teams get all the cool toys, and security pros get stuck with the hand-me-downs. Dev was first to cloud, IT followed, and security warily joined in. IT had patch management while security just scanned to see if the patches weren’t there; and security orchestration, […].

Toys 195

Toys Management Operations Customer 195

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

Operations

Retail TouchPoints

OCTOBER 18, 2021

Walmart ’s Store Nº8 and Global Tech team are rolling out a text-to-shop beta test in select areas to develop the retail giant’s next conversational commerce offering. The offering will build on Walmart’s voice commerce capabilities to introduce more options for customers looking to shop in the way that’s most convenient for them. Walmart didn’t share any details about how the offering would work or when it would launch, but Dominique Essig, VP of Conversational Commerce at Store Nº8, said that

Blog 263

Blog Other eCommerce Management 263

Forrester eCommerce

OCTOBER 18, 2021

In June this year, I coined the term “automation fabric” to describe emerging trends in the automation world. I wrote a report about it (see Automation Is The New Fabric For Digital Business). Since then, the trends that I pointed out have only been accelerating. In this two-part blog post, I wanted to outline my […].

Blog 195

Blog Management Customer 195

Forrester eCommerce

OCTOBER 18, 2021

On October 1, 1990, The Human Genome Project (HGP) was begun and was completed in April of 2003. The HGP gave the world the ability, for the first time, to read nature’s complete genetic blueprint for building a human being. As it turns out, the genetic similarity between a human and a human is 99.9%. […].

Operations 195

Operations 195

Ecommerce Platforms

OCTOBER 18, 2021

What’s the best ecommerce website builder for small business? That’s a common question in today’s digital market, as countless entrepreneurs and business leaders look for an affordable way to access selling tools. After all, there are plenty of ecommerce site-building options out there, but not all of them are suitable for smaller companies. A small business needs a site-building solution that’s both affordable, and easy to use.

Payment Services 202

Payment Services eCommerce Payments BigCommerce 202

Forrester eCommerce

OCTOBER 18, 2021

Forrester surveyed customers of the 32 of the largest and most important auto and home insurance brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Auto And Home Insurers Customer Experience Index, 2021.

Customer Experience 195

Customer Experience Customer 195

Inflow Insights

OCTOBER 18, 2021

Budget planning and forecasting is a fundamental part of paid search advertising, regardless of which platform you’re using. The more you expand your campaign portfolio, the more challenging it can be to make sure you’re allocating ad spend in the right places, especially considering seasonality and other fluctuations in demand. Today, we introduce a tool to help alleviate those challenges.

PPC 117

PPC Download Information Search Marketing 117

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

OCTOBER 18, 2021

Marketing leaders have had an exciting 18 months, if “exciting” is really the accurate word to use. Some would probably argue that “turbulent” is a more accurate description. But as each month rolls into the next, there is no doubt that some semblance of balance and normality is in place today, even if “normal” means […].

Marketing 195

Marketing B2B Customer 195

RetailDive

OCTOBER 18, 2021

Nearly 70% of young consumers plan to use non-traditional shopping channels for their Black Friday and Christmas purchases.

Channel 126

Channel Retail Consumer 126

eCommerce CEO

OCTOBER 18, 2021

Starting a print-on-demand is a great way to break into the e-commerce game without taking on the expenses and risks that come with the territory. Read more.

eCommerce 104

eCommerce Games 104

RetailDive

OCTOBER 18, 2021

Selling on social media channels can be a powerful tool to reach new customers. But done wrong, it could hurt your brand more than not being on social media.

Social Media 110

Social Media Retail Channel Customer 110

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

GetElastic

OCTOBER 18, 2021

By now we are all familiar with what the global pandemic did to buying behavior and how that affected some of the world’s biggest brands. We had winners and losers, and the common denominator between winning and losing came down to agility to transform customer engagement or the fact that the business was deemed “essential” by the government. You can see below some very recognizable brands could not survive the impacts of the pandemic.

Multi-channel 78

Multi-channel Channel Shipping Costs Mobile 78

RetailDive

OCTOBER 18, 2021

They are charismatic, smart and savvy. But no one person can change an industry.

Retail 138

Retail 138

365 Retail

OCTOBER 18, 2021

The billionaire brothers who took over Asda earlier this year have abandoned a £750 million plan to fold the company’s petrol forecourts into their filling station empire. Asda and the EG Group said they had decided to terminate the deal on Monday after new information came to light. Asda and EG Group had agreed the deal in February (Rui Vieira/PA).

Information 81

Information Retail Automotive 81

RetailDive

OCTOBER 18, 2021

With sales expected to boom, the holiday is an escape that many consumers are embracing after nearly two years of pandemic stress.

Retail 110

Retail Consumer 110

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

SheerID

OCTOBER 18, 2021

Princess Cruises announces prize sweepstakes for a free cruise and 50% discount for First Responders and Medical Professionals.

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78

RetailDive

OCTOBER 18, 2021

Additionally, the COO is now the president of Bark Eats, and the DTC brand named a vice president of data, analytics and machine learning.

Supplies 97

Supplies 97

Retail Technology Review

OCTOBER 18, 2021

Selligent Marketing Cloud (Selligent), the intelligent omnichannel marketing cloud platform and CM Group brand, has launched Selligent Data Studio PRO (SDS PRO).

Marketing 70

Marketing Omnichannel Internet Retail Supplies 70

RetailDive

OCTOBER 18, 2021

She will stay on with her namesake company to focus on design work until she ultimately transitions out of that role, too.

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102

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailWire

OCTOBER 18, 2021

Levi Strauss plans to open 100 stores next year after opening the same number in 2020. The brand is making investments to drive consumer-direct sales online and in stores while continuing to support in-store shops at the company’s retailer partners. “The consumer wants a seamless experience. He or she wants to be able to interact with us in our stores as well as on our website and so building an omnichannel experience has been critical during the pandemic,” said the company’s CFO Har

Omnichannel 75

Omnichannel Consumer Retail Article 75

RetailDive

OCTOBER 18, 2021

The market has been talking about the right loyalty strategy for years. How do you actually do it?

Marketing 113

Marketing 113

Korona

OCTOBER 18, 2021

How do you get people to come and visit your museum? How do you get them to stay longer and enjoy themselves more? Museums are a cool place for people of all ages. So the good news is that you can take many different approaches in marketing your museum. Whether you’re a science and technology museum, history museum, or an art museum, you can use these ideas to increase your museum attendance.

Social Media 52

Social Media POS Events Games 52

RetailDive

OCTOBER 18, 2021

How unified commerce eliminates silos and drives efficiencies for frictionless customer engagement.

Customer 110

Customer 110

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Korona

OCTOBER 18, 2021

There is nothing more frustrating to see than a credit card declined code when a customer’s payment does not go through. As a retail or SMB owner who opted for card terminals for your payment processing, you and your staff need to understand the different codes that may appear on your payment terminal if a customer’s card is declined. Mastering these codes will help you determine why a customer’s card is not being processed.

Payment Services 52

Payment Services Merchant Services Payments Banking 52

RetailDive

OCTOBER 18, 2021

The department store's brick-and-mortar and online operations split up in March, and some investors want Macy's to follow suit.

eCommerce 90

eCommerce Department Stores Operations 90

RetailWire

OCTOBER 18, 2021

The very same reasons that millions of Americans have quit their jobs this year are behind recent labor activity that has seen workers go on strike in states across the nation. Workers are demanding higher wages, better benefits and improved working conditions. A total of 178 strikes have taken place this year, according to Cornell University’s School of Industrial and Labor Relations.

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Improvements Article 52

RetailDive

OCTOBER 18, 2021

Read on for insights you can use to woo shoppers to your doorsteps this holiday season.

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce