365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Let’s dive in.

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Customer Data Customer Multi-channel Events 64

RTP blog

OCTOBER 15, 2018

However, the biggest hurdle, one which makes this shining moment of truth dull, is the “introvert” approach of retailers in collecting their customers’ data. Why Should Retailers Collect Customer Data? Understanding customer needs deeply, and accepting it to be the new norm, is the prime reason to collect data.

Customer Data 150

Customer Data Customer X-cart Retail 150

Retail TouchPoints

APRIL 17, 2024

While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy. It’s not merely about substituting cookie-based tracking with another data-centric method. It’s about understanding the nuances of user intent.

Social Media 290

Social Media B2C B2B Customer Data 290

Groove

APRIL 16, 2024

Speaking of features that are ready to go right out of the box, Magento offers a long list of advanced tools and features that includes things like sophisticated project management tools, insightful analytics and reporting features, marketing and promotion tools, and a wide range of third-party extensions, apps, and integrations.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

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Technology POS Retail Gifts 98

Retail TouchPoints

FEBRUARY 15, 2023

The integration will allow merchants to merge the capabilities of AI.Retail with Google Cloud technologies such as data analytics, AI and product discovery to more holistically analyze their business. Current customer Albertsons Cos.

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Merchant Services Supplies Retail Customer Data 281

Forrester eCommerce

JUNE 3, 2021

Forrester defines cross-channel campaign management (CCCM) as “enterprise marketing technology that supports customer data management, analytics, segmentation, and workflow tools for designing, executing, and measuring campaigns for digital […].

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Channel Management Customer Data Technology 235

Retail TouchPoints

MARCH 20, 2024

In addition, conversational commerce uses AI, Natural Language Processing (NLP), and machine learning (ML) technologies to collect first-party data from consumers. This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction.

Small Business Retail 257

Small Business Retail Recommendation Consumer Customer Data 257

Retail TouchPoints

JANUARY 5, 2024

Those efforts have been complicated by the fact that while some consumers find it “creepy” that brands seem to know a lot about them, many consumers also want contextual, relevant communications and offerings from brands — and brands’ ability to collect, analyze and use customer data is essential to providing those offerings.

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Recommendation Consumer Information Customer 297

Retail TouchPoints

AUGUST 1, 2023

The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. Smart merchandise and assortment decisions driven by the voice of the customer and aimed at profitability. A more nefarious culprit may be at the heart of the matter.

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Retail Shipping Costs eCommerce Consumer 245

Retalon

FEBRUARY 15, 2024

In the fiercely competitive retail landscape, the strategic use of retail analytics insights stands as a beacon for businesses aiming to surge ahead. Retail analytics insights have morphed into a critical tool for decision-makers, striving to foster growth and customer loyalty.

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Retail Operations Information Customer Loyalty 41

RTP blog

MARCH 2, 2018

In fact, Gartner contends that this year, more than 50% of organizations will implement significant business model changes in their efforts to improve customer experience. This includes investing in the right technologies, bringing uniform consistency across retail channels and activating self-service tools.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Retalon

FEBRUARY 14, 2024

The essence of retail analytics insights cannot be understated. Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. Retail analytics insights play a pivotal role in strategic decision-making. It is the backbone shaping the future of retail enterprises.

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Retail Operations Management Improvements 41

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

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Retail Customer Experience Technology Customer Data 331

365 Retail

MARCH 2, 2023

The economic uncertainty is creating a great deal of pressure on high-street firms, which is why the time is right to invest in technology. Why Invest In Technology Now? Just What Can Technology Do For Business? These offer the freedom to shop in a way that suits the customer, especially those on a tighter time budget.

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Technology Customer Experience POS Point of Sale 75

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

Consumer 233

Consumer Payment Services Food and Beverages Supplies 233

GetElastic

DECEMBER 7, 2017

And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. The data is synced with the handheld device, and when sensors (and face recognition) confirm you’ve left, the items are added up like in any other online shopping cart.

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Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. And the corner grocer (unless it’s a 7-11) won’t have the $ required to set up the technology necessary to facilitate checkout-less shopping so there will be lines there too.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

RTP blog

JULY 21, 2017

By Prachi Gupta, July Systems How to keep track of the connected customer - that’s the challenge of a modern retailer. Back in the day, it was not uncommon to find customer data stored in different databases in the finance, sales and marketing departments. Well, the web analytics software was indeed a data generating factory.

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Customer Retail Arts Technology 150

Digital Doughnut

SEPTEMBER 26, 2022

Today, companies hold a wealth of customer data that can provide the insights they need–and they are turning to product and marketing analytics to unlock them. Whilst these two types of analytics processes generate specific insights, used in conjunction they become a revenue-driver.

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Marketing Customer Data Customer B2B 59

Retail TouchPoints

JUNE 9, 2022

Using a combination of online and offline data sourced from across its organization, The Home Depot will offer product suggestions designed to help customers complete projects on which they are embarking.

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Omnichannel Customer Experience Customer Data Improvements 244

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters.

Small Business Retail 282

Small Business Retail Retail Telecommunications Events 282

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

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B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

APRIL 20, 2022

Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Everything from the millwork to the fixtures and technology drive a brand story. Plus, the interactive RFID stations are a ‘must-see.’

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Retail Social Media Technology Events 354

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

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Payment Services Retail POS Operations 263

Retail TouchPoints

MARCH 3, 2023

Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise. For instance, Amazon has used sophisticated analytics to shape its personalization efforts. Customers’ data trails can help retailers access preferences, past orders and history.

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Consumer Customer Loyalty Customer Experience Recommendation 245

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

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POS Customer Experience Customer Technology 248

Retail TouchPoints

AUGUST 29, 2023

Creating a competitive advantage in personalization is based on a company’s ability to capture, analyze and use personalized customer data, as well as understand, customize and optimize the customer journey, all at scale. Unify customer data and insights: We know customer data is critical for personalization.

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Multi-channel Retail Customer Experience Customer Data 233

RetailMinded

MARCH 16, 2024

It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. These practical steps can transform your retail business from surviving to thriving by leveraging the power of AI search technologies.

Retail 98

Retail Point of Sale Operations Technology 98

Wiser

AUGUST 28, 2023

Integrating these insights into your retail assortment strategy allows for dynamic adaptation to customer needs and expectations, leading to increased customer loyalty and sales. 4: Apply Data Analytics In the age of information, leveraging data analytics can add significant value to your retail assortment strategy.

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Retail Fashion Information Customer Data 146

Smile.io

NOVEMBER 10, 2021

Customer analytics helps you make informed business decisions that are influenced by the choices your customers make. Data from every step of the customer experience can help businesses strategize their marketing and sales efforts and lead generating strategies. Everybody ends up happy!

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Customer Customer Retention Customer Experience Customer Data 67

Retail TouchPoints

SEPTEMBER 29, 2023

Generative AI technology is progressing at breakneck speed and is predicted to change numerous aspects of our daily lives. Giving full visibility into the lifecycle of data from collection, processing and utilization of that data by their AI systems or tools goes a long way in establishing a shared sense of intent and purpose.

Customer Data 247

Customer Data Operations Technology Games 247

Forrester eCommerce

AUGUST 17, 2017

But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].

Technology 250

Technology Consumer Customer Data Customer Experience 250

Retail TouchPoints

JULY 24, 2023

Luckily, artificial intelligence can automatically create the right offer for the right shopper and provide the retailer with immediate data and analytics about the campaign’s success. To determine which method will work best for each consumer, retailers must pay close attention to customer data.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

UpSellIt

MARCH 13, 2024

Personalizing Product Recommendations Utilizing Customer Data Personalization lies at the heart of effective on-site seasonal marketing, and leveraging customer data is key to delivering relevant product recommendations. Upsellit’s Coupon Experience monitors coupon activity to optimize your coupon strategy.

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Marketing Gifts Recommendation Clothing 128

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. These first-generation technologies are being outpaced with third-generation technologies built around AI. Prioritiz e profitability and customer experience to help retailers fight the impact of inflation.

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eCommerce Shipping Costs Retail Recommendation 230