article thumbnail

Exclusive Q&A: At J.Jill, #Customerobsessed is Much More Than a Hashtag

Retail TouchPoints

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

article thumbnail

How Retailers can Overcome the Challenges Faced on the Path to Sustainability

Retail TouchPoints

This year saw the proposal of the Fashion Sustainability and Social Accountability Act. The sourcing of raw materials, factory working conditions and the environmental impact of goods distribution matters — and it appears business leaders in fashion and retail are taking note. Greater demand forecasting. Recommerce.

Retail 352
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Off-Price Retail: A Double-Edged Tool For Brands With Excess Inventory Needs

Retail TouchPoints

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. In today’s age, sustainable fashion matters. How Is Excess Inventory Optimized? Viewing Off-Price As A Partner.

article thumbnail

Fashion retailers focus on flexible services to boost sales and drive long-term loyalty, research by parcelLab reveals

365 Retail

Fashion brands are pivoting to offer new, value-add delivery services and improved post-purchase experiences to enhance sales, encourage customer loyalty and protect margins, the latest data from parcelLab , the leading operations experience platform, reveals.

article thumbnail

What Can and Should Retailers Do About Climate Change?

Retail TouchPoints

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 355
article thumbnail

Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader 

Retail TouchPoints

From high-end luxury brands like Balenciaga and Gucci focusing much of their stock offering on sneaker apparel to High Street stores like Walmart offering budget-friendly options, sneakers and sportswear is big business for brands. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 254
article thumbnail

4 Strategies for Picture-Perfect Product Drops

ESW

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.