Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 150

Customer B2C Customer Loyalty Customer Data 150

Optimizely

SEPTEMBER 25, 2018

Acquiring new customers is no longer enough to build a successful B2C business. As the cost of customer acquisition rises across channels, you have to focus your energies on incentivizing the repeat purchase to build a sustainable and growing business. Programs that work to drive customer loyalty long-term.

Webinar 199

Webinar Marketing B2C Customer Loyalty 199

Digital Doughnut

MARCH 25, 2022

For instance, while just eight percent of customers in a typical online retail business may be repeat buyers, they account for a massive 40% of its turnover.

Customer Loyalty 52

Customer Loyalty Customer Online Retail Retail 52

Retail TouchPoints

OCTOBER 5, 2021

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We We realized that our customers’ definition of ‘convenience’ had changed. Customers want personalized, convenient shopping experiences.

Omnichannel 258

Omnichannel Customer Loyalty B2C B2B 258

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers.

Subscription 233

Subscription B2B Mobile Customer Experience 233

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Cons: Intense competition, high customer acquisition costs, need for continuous innovation.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Groove

JANUARY 19, 2022

In our 15 years as an eCommerce agency, we’ve noticed that the lack of product details on a product page is a common problem among both B2C and B2C eCommerce merchants. Content must be added around a product to educate potential customers on what they’re buying. Potential Friction Point: Lack of Product Details.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Optimizely

MAY 20, 2019

Boston, MA: Zaius , the world’s leading B2C CRM, announced today four new executive hires to further accelerate growth and the company’s clear leadership in the MarTech industry. This experience will be invaluable as we revolutionize how B2C companies delight their customers at every interaction.”.

B2C 150

B2C Marketing Customer Customer Loyalty 150

Groove

MARCH 24, 2022

A digital eCommerce agency is a company with multiple teams - like website design, development, marketing and strategy teams - that partner with your online business to assist in accomplishing your goals. Benefit from B2B and B2C functionality and a fully customizable design with our BigCommerce Website Design service.

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Optimizely

AUGUST 10, 2017

. B2C marketers always have to juggle multiple priorities at the same time. You have to both attract new customers and, at the same time, keep your existing customers happy and engaged. Capture new traffic and convert new customers. Utilize retention strategies to drive more customer loyalty.

Webinar 186

Webinar B2C Customer Loyalty Supplies 186

GetElastic

MAY 13, 2019

At B2B online, during panel discussions, successful companies like MSC Industrial Supply and US Food shared their B2B ecommerce journey creating digital catalogs for buyers. It helped these B2B companies to bridge the gap within their B2B selling model creating their digital presence. In the end, one thing is abundantly clear.

B2B 151

B2B B2C Channel Customer Loyalty 151

Smile.io

MARCH 8, 2024

People realized they could access companies that offered them greater choices and a better range of prices. The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love.   Advertising revenue from TikTok was expected to rise by 55% in 2023.

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

Kibo

JUNE 20, 2014

Customer Fulfillment is Key to Building a Top-Shelf Furniture Company Started in 1995, OFM has evolved into one of the country’s leading sellers of office furniture for general businesses, schools, government offices and hospitals. Happier shoppers. See how Kibo can boost your business.

Fulfillment 62

Fulfillment Customer B2B B2C 62

GetElastic

DECEMBER 9, 2020

This makes it more important than ever for both B2B and B2C businesses to invest in digital commerce and diversify their go-to-market strategies. This could include direct-to-customer (DTC) channels such as your own website or app, an online marketplace like Amazon, or social channels like Facebook.

Payment Services 113

Payment Services Payments B2B B2C 113

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. 48% of companies use data analysis, machine learning, or AI tools to address data quality issues.

B2B 146

B2B eCommerce Customer SEO 146

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. Here’s how to create an ecommerce content strategy to engage buyers between purchases and drive serious growth for your B2C brand.

eCommerce 210

eCommerce Blog Article Games 210

Pivotree Blog

JULY 5, 2023

TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions and services, announced today it achieved another milestone in it’s partnership with Groupe Touchette, one of the largest Canadian-owned tire distributors, for the creation of its eCommerce portal, leveraging SAP Commerce.

B2B 52

B2B Customer B2C Supplies 52

RTP blog

APRIL 9, 2018

Smart retailers understand that the physical and digital experience go hand in hand, but customer-obsessed retailers will continue investing in areas like omnichannel, personalization and sales enablement technology to provide customers with the seamless experiences they expect and now require.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

SellBrite

OCTOBER 16, 2019

trillion worldwide with online merchants so far in 2019, and B2C ecommerce — or business-to-consumer electronic commerce — sales are only expected to increase in coming years. While you may think of B2B ecommerce as happening on only a massive scale or among large companies, online sellers of any size can be involved. Decision-makers.

B2B 90

B2B eCommerce B2C Merchant Services 90

Kissmetrics

OCTOBER 5, 2020

Your goals will inform your social media strategy and how you measure success, which can only benefit your business… Research shows that companies with a defined content strategy achieve 27.1% This boosts customer loyalty and makes people feel more of an affinity with your brand. higher win rates and 18.1%

Social Media 363

Social Media B2B Document Information 363

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 273

Technology Retail Customer Experience Presentation 273

Optimizely

FEBRUARY 14, 2019

We did an in-depth analysis of customer behavior across hundreds of B2C brands and found two types of customers pop up again and again. Here, we’ll look at the two categories: customers who are on a mission to make a quick purchase, and others who take their time getting to know your brand before they purchase.

Jewelry 186

Jewelry Sporting Goods B2C Electronics 186

GetElastic

OCTOBER 21, 2022

Since making the leap into eCommerce he has sold two of the companies he founded, having collectively generated over $7 million in sales. Anil Aggarwal: Founder, Chairman & CEO of Personatech , Founder of Shoptalk, Retail Meetup, and Several other Companies. itok=2IemYHY0","video_url":"[link] Video (Responsive)."]}.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

GetElastic

NOVEMBER 23, 2022

This means that Composable Commerce is suitable for any online business, be it B2B, B2C or D2C. Today, the sales process happens across multiple channels, and companies that sell across the web, mobile devices, and different social media platforms, need a scalable and flexible commerce solution. Flexibility and agility.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. A 2018 survey found that nearly half of companies make 50–74% of all their corporate purchases online. For these companies, the change to a B2B sales model means moving their customers to make their purchases online.

B2B 148

B2B eCommerce Payment Services SEO 148

ROI Revolution

MARCH 12, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Many major in-person events are being postponed, canceled, or virtualized after the Centers for Disease Control and Prevention recommended that all businesses cancel non-essential company travel.

eCommerce 204

eCommerce Shipping Costs Events Social Media 204

365 Retail

MARCH 8, 2023

Market research firm Forrester predicts a fifth of B2C brands in China will use digital idols to improve consumers’ shopping experiences in 2023. AI-idols are set to become more commonplace in the year ahead. Tech advances have increased engagement by allowing virtual influencers to appear in livestreams alongside real people.

eCommerce 73

eCommerce Outdoor eCommerce Marketing Hobbies 73

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling. trillion (as of 2019).

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Optimizely

AUGUST 28, 2018

And word-of-mouth advertising from brand advocates is very powerful and can drive long-term customer loyalty. If you connect up your marketing and customer service data, you can turn a negative situation into a positive by providing a superior customer experience to all of your buyers. Customer support benefits too.

Customer Loyalty 210

Customer Loyalty Improvements Customer Social Media 210

Kibo

JULY 2, 2014

Companies that enact stringent policies, like Kibo – which is PCI compliant – give shoppers the peace of mind they need to purchase online. Consumers expect to enjoy a frictionless journey via any connected device. Fail to deliver, and you’ll lose that sale.

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

Groove

FEBRUARY 2, 2022

Paid media advertising is extremely beneficial for B2C and B2B businesses as there are many advertising formats and options available on social platforms. Facebook, Instagram, TikTok and LinkedIn are a few social platforms that are proven to increase visibility and help your company convert new customers.

Customer 150

Customer Customer Retention Merchant Services PPC 150

Optimizely

JUNE 20, 2019

Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more. Both of these companies use data they’ve collected on your behavior to make smart recommendations on what to watch or buy next.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Ecommerce Platforms

SEPTEMBER 16, 2019

The Keyword planner helps you make good strides for your B2C website. For B2C setups, you can never go wrong with it's blogging functionality. The ingredient to always have to customers return to your checkout button is having a sensible order fulfillment criteria in place. Customer Loyalty Program. That simple.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

Optimizely

JUNE 29, 2017

To learn more about how Zaius is helping B2C companies evolve and scale revenue, visit zaius.com – or, reach out to us directly at insights@zaius.com or at 877-658-2570. And with plans to continue adding new campaigns, optimize Facebook and Google remarketing using segmentation, and hone their cross-selling strategy, Manillo.dk

B2C 150

B2C Accessories Channel eCommerce Marketing 150

Kibo

DECEMBER 8, 2021

These savvy digital customers have spent nearly two years shopping online for everything from groceries to clothing, and—with a sharp uptick in desirable behaviors recently—they look poised to do the same this holiday season. Globally, two-thirds of consumers are browsing on their mobile phones, with a full 75% in the US and UK.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62