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How B2B Companies Can Create B2C-like Experiences with a Multichannel Commerce Platform

ChannelAdvisor

To provide this more B2C-like experience, B2B organizations must ensure products on their sites are easy to find, the purchasing process is seamless, and delivery is fast, flexible and reliable. . Other ongoing challenges include adopting a different mindset around reaching customers and the customer experience once you’ve found them.

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How B2B Companies Can Create B2C-like Experiences with a Multichannel Commerce Platform

ChannelAdvisor

To provide this more B2C-like experience, B2B organizations must ensure products on their sites are easy to find, the purchasing process is seamless, and delivery is fast, flexible and reliable. . Other ongoing challenges include adopting a different mindset around reaching customers and the customer experience once you’ve found them.

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Should Your B2C Brand Switch to Direct-to-Consumer?

Optimizely

Buyers today have simply changed the way they purchase products, with more and more of the B2C market moving online (or to Amazon) each year. Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). You need an ecommerce platform, a B2C CRM , a handle on your supply chain, and much more.

B2C 170
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Customer Service is Personal, so Show Me the Love

Retail TouchPoints

Like me, other shoppers may not be getting the information they need to make smart decisions. Saving money means free return shipping, essential for three in four surveyed shoppers. Evaluate if free return shipping makes financial sense for your company. Automated live chat (bot) was also very interesting, seeing 52% usage.

Live Chat 213
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Top 10 B2C Online Marketplaces to Watch in 2020

Algopix

What makes some models more successful than others, and what should you be doing to make your own marketplace stand out? Best B2C marketplaces in 2020 and what can you learn from them? Other perks include free shipping and a 5% discount off Target credit cards. Facebook Marketplace.

B2C 78
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Holiday Marketing: 5 Tips To Increase eCommerce Sales

Groove

Increase brand awareness and drive more eCommerce sales by following these 5 holiday marketing tips: Provide a holiday shipping schedule. Provide A Holiday Shipping Schedule. the shipping deadlines and last order dates. Be transparent upfront about the shipping details to avoid customer frustration and, instead, increase trust.

eCommerce 243
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Removing Friction In The eCommerce Customer Journey

Groove

Slower speeds, a bad user interface, too many form fields and other nuisances interrupt the natural browsing experience and result in potential customers exiting out of a website. In other words, potential customers recognize that a specific brand can fulfill their needs, but they have not yet made a decision on where they’re purchasing from.

eCommerce 370