Forrester eCommerce

JANUARY 28, 2019

The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon.

Presentation 332

Presentation Retail Online Retail Customer Experience 332

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. This scenario presents unique opportunities for growth and progress.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Kissmetrics

NOVEMBER 11, 2021

Here’s the thing: most of the SEO advice out there is for B2C companies. Presenters for this webinar include me, Neil Patel, the co-founder of NP Digital, Crazy Egg, and Ubersuggest, and William Kamer, Director of SEO at NP Accel. B2B vs B2C SEO: What is the Difference? Here are a few topics we’ll cover: 1.

Webinar 202

Webinar B2B SEO B2C 202

Forrester eCommerce

MAY 9, 2019

As the world’s largest eCommerce market, China appeals to global B2C and B2B brands alike. But China’s B2B eCommerce market is not as mature as the consumer space, and neither is its B2B payment.

B2B 411

B2B eCommerce B2C eCommerce Marketing 411

Pivotree Blog

SEPTEMBER 22, 2022

Pivotree to Host Exclusive Webinar on Surviving the Recession for B2B and B2C Retailers. Stop The Friction, Survive The Recession – Live Webinar presentation . Experts in digital commerce solutions share their strategies for reducing exposure to inflationary pressures and economic downturns. To attend or learn more: .

Webinar 52

Webinar B2C B2B Retail 52

Retail TouchPoints

SEPTEMBER 26, 2023

Doug Mrdeza, owner of former Amazon seller Top Shelf Brands, added: “Amazon presents itself as a partner, but in reality, it’s a competitor that steals proprietary information and uses it to put third-party sellers out of business. This case from antitrust authorities is critical to ensuring businesses like mine can sell fairly online.”

Small Business Retail 264

Small Business Retail B2C Electronics Fulfillment 264

Retail TouchPoints

AUGUST 24, 2023

Enhanced shopping experiences : Consumer-facing tools like chatbots, virtual assistants, virtual dressing rooms and product/bundling configurators present opportunities for creating greater stickiness with shoppers. As a marketing leader with global experience, he excels at delivering prospects and customers for leading B2B and B2C brands.

Toys 246

Toys B2C Social Media Accessories 246

Kissmetrics

SEPTEMBER 1, 2021

B2B and B2C content marketing require entirely different strategies. As mentioned, B2B content marketing presents different challenges from B2C content marketing. With B2B, you’re targeting other businesses, whereas, with B2C, you’re targeting individual consumers. How Is B2B Content Marketing Different From B2C?

B2B 314

B2B B2C Multi-channel Marketing 314

Kissmetrics

AUGUST 12, 2019

Diferenças entre B2B e B2C. É diferente de quando uma empresa vende para o consumidor final, processo que se denomina B2C (business-to-consumer). Marketing B2B e B2C: 10 diferenças entre os dois. Agora que tal descobrir os principais fatores que diferenciam o marketing B2B do B2C? Importância. Tipos de negócio.

B2B 204

B2B B2C Marketing Vend 204

BigCommerce

MAY 31, 2018

They want a B2C-like online shopping experience , and B2B businesses who ignore this fact are going to get left behind. We knew our new platform needed to be upgraded, responsive, and it had to have a B2C user experience. Download this guide to learn how top brands tackle: Direct-to-Consumer & B2C Implementations.

B2B 320

B2B B2C eCommerce eCommerce Platforms 320

Retail TouchPoints

JUNE 7, 2023

In this final installment of our Stimulate Retail series, we’ll explore ways businesses, whether B2C or B2B, can fill the sensory void online with new technologies capable of transferring the sensations consumers have interacting with brands in real life into the digital world.

Technology 279

Technology Retail Customer Experience Presentation 279

Forrester eCommerce

MARCH 7, 2022

But the situation in Ukraine is different than other (past or present) issues on which companies have taken action. Forrester continues to cover the increasing collision of brands and politics. We’ve even predicted that, in 2022, 10 big brands will step in where governments fail to act. It’s not caught up in the current culture […].

Consumer 370

Consumer Presentation Other B2C 370

FastSpring

JULY 15, 2022

How tax liabilities vary for B2B and B2C purchases in different areas of the world. Presenters. The growing list of countries that have changed their rules around VAT and sales taxes for software sales in recent years. Who is liable for the sales tax when resellers are involved. Stream the full event here.

Payment Services 109

Payment Services Management B2C Webinar 109

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

B2C 263

B2C Marketing Technology Customer Data 263

Retail TouchPoints

DECEMBER 7, 2021

Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce. A glitzy presentation is not enough if product details aren’t also accurate and easily accessible. Automation: Be a Control Freak.

Arts 276

Arts Customer Shipping Costs Customer Experience 276

RTP blog

AUGUST 16, 2019

Catering to both B2C and B2B buyers can help pave the way for additional revenue. Making The Most Of Existing Capabilities Even as you attempt to reach B2B buyers, it’s worth keeping an eye on what’s happening in the B2C space. When presented with the option, B2B buyers often gravitate toward term-based purchases.

Shipping Costs 150

Shipping Costs B2B Payments B2C 150

Groove

JANUARY 19, 2022

In our 15 years as an eCommerce agency, we’ve noticed that the lack of product details on a product page is a common problem among both B2C and B2C eCommerce merchants. Avoid presenting unnecessary, additional information prior to checkout if possible. Potential Friction Point: Lack of Product Details.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Forrester eCommerce

MAY 11, 2023

In the upcoming CX APAC 2023, I’m going to present on How To Embed Values-Driven Marketing In Customer Journeys. I’m excited to lay out the key concept of values-driven marketing and share a sneak peak of the new model and framework. But before we talk about values-driven marketing, let’s start with values-motivated consumers.

Marketing 195

Marketing Presentation Consumer Customer 195

Optimizely

OCTOBER 25, 2018

For many people, the year-long time delay diminishes the perceived present value of the extra $50. But while most people fall victim to hyperbolic discounting, a small group of people will still hold out for the larger reward, also known as present bias. How hyperbolic discounting applies to B2C marketers.

eCommerce 218

eCommerce Payment Services B2C Presentation 218

Retail TouchPoints

FEBRUARY 14, 2022

B2C Commercials Sometimes Forget to Sell the Product. Next-generation technology like crypto and NFTs have both become hot topics in the “retail zeitgeist,” but it was fascinating to see how companies simplified these concepts and presented them to the masses.

Marketing 306

Marketing Consumer Games Presentation 306

GetElastic

MAY 13, 2019

B2B ecommerce experiences must be aware of and support a wide array of personas that simply don’t exist in the B2C world. Personalization takes on a different feel than B2C, but the outcomes of customer loyalty and customer lifetime value are the same. Transform B2B commerce using proven B2C principles.

B2B 151

B2B B2C Channel Customer Loyalty 151

Kibo

APRIL 19, 2022

The difference between B2C and D2C Commerce. There’s a difference between a D2C business model and a business-to-consumer (B2C) model. A B2C model requires inventory to pass through one or more intermediaries before it gets from the brand/manufacturer to the consumer. With the D2C model, all you need is a product.

Payment Services 127

Payment Services Customer B2C Social Media 127

Ecommerce Guru

DECEMBER 27, 2021

At present, Flyseas, a B2B, B2C, and D2C business, operates digitally with 25 members in the team and delivers more than 100 orders a day all across Patna and Muzaffarpur, offering hassle-free shopping for consumers as […]. Flyseas, raised Swift 1.5

B2C 52

B2C B2B Presentation Operations 52

BigCommerce

AUGUST 1, 2018

It doesn’t just work for B2C businesses, either. The founder went on television and presented himself as the guy next door — someone who saw a need, developed a product, and retained humility in the process. Which means when you present an open-ended offer to someone, they are much less likely to get it.

Presentation 410

Presentation Books Marketing Improvements 410

Forrester eCommerce

OCTOBER 22, 2020

I’ve always enjoyed Forrester events, both as a customer more than a decade ago, as an analyst presenting, and as a research director acting as MC. One of the things I was most looking forwards to in 2020 as I returned to focus on our European consumer research was CX EMEA. It’s a chance to […].

Customer Experience 301

Customer Experience Customer Presentation Events 301

BigCommerce

MAY 4, 2018

If you want proof of that, just read how AI has increased B2C revenue for Natori in the first months of 2018 alone. In fact, The Knobs Co, a mixed B2B and B2C online seller, won a 2016 Innovation Award for their building out of a visual search tool on site. What to Know Before You Go: Brightpearl is a true best-in-class, modern ERP.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Forrester eCommerce

MARCH 10, 2020

Secondarily, it presents challenges for business leaders, including marketers. Around the world, the spread of the coronavirus is a source of growing anxiety. First and foremost, it is a health concern. Unease over the virus has the potential to impact purchasing behaviors to varying degrees.

Presentation 318

Presentation Marketing B2C 318

Kissmetrics

JULY 8, 2021

You can either find this through the website of the retailer in question or by using BrickSeek’s built-in SKU finder: Then run a search on the SKU, using a zip code that aligns with an area you cover, to be presented with all the pricing information for your chosen product. Now you know how much you can afford to charge.

eCommerce 316

eCommerce Shipping Costs Information B2C 316

GetElastic

NOVEMBER 29, 2021

Over the past couple of years, you've undoubtedly heard about the increasing use of mobile to make purchases, both for B2C and B2B brands. Flashy stats and presentations often lead to knee-jerk reactions like setting up a mobile channel but fall short on delivering an experience that will help your brand convert more sales.

eCommerce Platforms 147

eCommerce Platforms Mobile B2C B2B 147

GetElastic

NOVEMBER 26, 2018

B2B buyers want  the same digital commerce  experiences they are receiving on B2C channels.   ML allows organizations to utilize past and present customer data to project future behavior and commerce trends.

B2B 136

B2B B2C Mobile Social Media 136

365 Retail

APRIL 4, 2024

Providing excellent customer service, whether you’re working within a B2B or B2C focussed industry remains paramount for successful business growth and retention.

Multichannel 59

Multichannel Merchant Services Retail Supplies 59

Forrester eCommerce

OCTOBER 30, 2020

Giving Tuesday (which falls on the first Tuesday after Thanksgiving) presents an opportunity for companies to do just that, so a growing number of brands participate. These days, many companies are trying to express moral, social, or political values that resonate with values-based consumers.

Presentation 251

Presentation Consumer Marketing Customer Experience 251

Ecommerce Platforms

JULY 12, 2021

Typically, the B2C model focuses predominantly on fixed pricing, but that just doesn’t work here. This package presents the perfect opportunity to get to grips with SouqBox's software and see if your customers are ready to trade online. SouqBox provides fields to fill out, and the information is presented in your marketplace footer.

Merchant Services 151

Merchant Services Payment Services B2B B2C 151

RTP blog

JUNE 3, 2019

These merchants are leaving money on the table as these various global markets present a golden selling opportunity. trillion B2C e-Commerce volume showcasing a major rise in spending power. This is partially due to a fear of growing internationally, and because many merchants do not know how to effectively break into global regions.

Merchant Services 150

Merchant Services Payment Services Payments eCommerce 150

Forrester eCommerce

APRIL 6, 2020

Presented as a series of video keynotes and live BlueJeans-based panels and breakout sessions, this […].

Presentation 323

Presentation Magento Customer Experience Events 323

ChannelAdvisor

MARCH 10, 2022

If you’re not present where buyers are shopping , you risk losing critical connections to a portion of your customer base. Direct-to-consumer (D2C) sales, third-party marketplaces and wholesale channels present viable options for diversifying your online offerings. . The bottom line? Direct-to-Consumer (D2C).

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

FastSpring

NOVEMBER 16, 2023

In case you missed it, our recent 2023 SaaS and Software Holiday Spend Report highlights how, whether your business focuses on B2C, B2B, or both , SaaS and software Q4 sales bumps are significant around the globe. It’s also a great time for shoppers like you to take advantage of those deals!

Merchant Services 88

Merchant Services Payments Social Media Payment Services 88