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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. This may be because in-store employees offer more hands-on support to help customers through the buying process.) American consumers spent an astounding $1.29

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Post-Purchase CX : 8 Strategies to Implement in 2022

lateshipment

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. This gap in turn creates a domino effect and can have a huge impact on your customers, resulting in far more consequences.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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What is a Repeat Customer and Why are they Profitable?

Smile.io

Let’s say you noticed your business wasn’t acquiring as many new customers as you expected, and you want that to change. Well, believe it or not, one of the most sustainable ways to improve your customer acquisition cost is through customer retention. What is Customer Retention, and Why is it Important?

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23 Black-Owned Businesses to Support in 2023

Smile.io

View this post on Instagram A post shared by Smile Rewards (@smile.rewards) Check out Part 2 and Part 3 from 2022 on our Instagram, @Smile.Rewards. They even reward their loyal customers through their Unwrap Rewards program and tiered-VIP program. According to the 2021 Annual Business Survey from the U.S. billion in annual receipts, 1.3

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Tips for Creating a Killer Black Friday Ecommerce Strategy

Ecommerce Platforms

From engaging with customers to creating a social media presence to managing inventory, read on to learn how to ready your business for Black Friday. For example, Sephora created a gift guide to give shoppers a flavor of what’s on offer. It’s been around since the 1950s and has become one of the busiest shopping days in the US.

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7 Ecommerce Strategies to Prepare for the 2022 Holiday Shopping Season

ROI Revolution

The madness of the 2022 holiday shopping season isn’t far away – and for many shoppers, it’s already begun. For marketers, holiday season prep starts several months before customers start shopping. In this article, we’ll explore seven strategies to prepare your brand for the 2022 holiday shopping season: Plan personalized promotions.