Remove answers great-checkout-experience
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How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

Retail TouchPoints

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

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6 Post-Purchase Pain Points & Solutions for E-commerce Customers

lateshipment

If you’re an e-commerce merchant who wants their business to become successful, you need to become the customers’ favorite (offer them a great experience, stay ahead of the competition, improve profit margins, and whatnot). TBH, customers are indeed somewhat forgiving and are willing to offer you a chance to fix their bad experience.

eCommerce 130
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5-Point Checklist To Reduce Post-Purchase Customer Inquiries

lateshipment

Stats highlight that customers’ expectations when it comes to delivery and returns experiences are only becoming higher, yes — but when you think about it, here are some of their primary expectations: “ I’d like to stay in the know of my package at all times ” “ If there’s an issue with my package, I’d like to know it beforehand”.

Customer 130
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Do Composable Commerce Solutions Come With a "Head" Like Shopify Does?

GetElastic

This is great for businesses that are looking for a decoupled architecture to be able to grant them the freedom to customize without any dependencies. However, while headless commerce offers a great deal of benefits, many people are often confused about how it will work. The first option is with an embeddable cart and checkout.

Shopify 113
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5 Tips for a Great eCommerce Returns Process

lateshipment

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. Other key places to add the return policy include: Checkout Page Product Page FAQ Page Cart.

eCommerce 279
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How to Keep Customers Coming Back to Your eCommerce Website

lateshipment

Re-target those who leave the checkout page with a coupon. Someone makes it all the way to the checkout page, with something in their basket, but then leaves. Give a great first impression. Create a Flawless User Experience. Deliver great customer service. How could they abandon their cart like that?

Customer 237
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10 E-Commerce Shipping Best Practices You Should Know

lateshipment

The importance of a quality shipping experience in e-commerce cannot be stressed enough. This is primarily due to the fact that the post-purchase (shipping + delivery) takes up 50% of the overall delivery experience. Your conversion rates can increase by 35% if you just change the design of your checkout page.

eCommerce 130