Forrester eCommerce

MARCH 18, 2021

Few companies deliver great service because of the disjointed, and overly-costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital and social inquires, and route them to the right agent pool.

Channel 323

Channel Technology Management Customer 323

Retail TouchPoints

SEPTEMBER 6, 2022

The big takeaway: managing costs and keeping shelves stocked while also delivering on speed, efficiency and sustainability have become valuable differentiators that can help any company get ahead of the competition. Today, companies are either disrupting or they’re being disrupted.

Supplies 256

Supplies Shipping Costs Travel Multi-channel 256

Retail TouchPoints

MAY 14, 2024

Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. Image courtesy Qurate) HSN and QVC are the indisputable OGs of live shopping, and their parent company Qurate Retail Group is making a concerted effort to bring the brands’ decades of expertise into new media channels.

Social Media 286

Social Media eCommerce Channel Events 286

ESW

NOVEMBER 16, 2023

Specialization enables ESW to expand its reach in unlocking global direct-to-consumer ecommerce growth for merchants New York, NY—November 16, 2023—ESW, a global direct-to-consumer (DTC) ecommerce company, today announced it is now a Gold Partner in Adobe’s Technology Partner Program.

Merchant Services 88

Merchant Services Technology Payment Services Payments 88

ESW

DECEMBER 4, 2023

The company leverages its deep understanding of local markets to create unique DTC opportunities that drive customer lifetime value. ENDS Notes to Editors About ESW: ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world’s best-loved brands and retailers to expand their DTC channel.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

JUNE 6, 2024

With retail media ad spend projected to reach $140 billion this year, companies outside of retail seeking new revenue streams have an opportunity to dominate the next wave of media networks. It’s no wonder then that 55% of companies in just the travel and hospitality industry alone are interested in building media networks.

Retail 237

Retail Travel Customer Experience Multichannel 237

Retail TouchPoints

FEBRUARY 4, 2021

Multi-channel marketing technology company Bluecore has released Bluecore Advertise, the first of the solution provider’s product lines to operate outside of retailers’ owned and ecommerce shopping channels. Bluecore Advertise builds on the personalization capabilities of the solution provider’s earlier offerings.

Channel 149

Channel Multi-channel Recommendation Operations 149

Ecommerce Platforms

NOVEMBER 16, 2021

Are you looking for the best fulfilment companies UK brands can offer? If you’re thinking of starting your own retail business, but you don’t have the budget to pay for storing and shipping products yourself, then a fulfilment company is a must-have. Defining fulfilment companies UK. Defining fulfilment companies UK.

Shipping Costs 196

Shipping Costs Fulfillment Shipping Multi-channel 196

GetElastic

SEPTEMBER 8, 2021

B2B companies are implementing new strategies to adapt to the technological changes and take advantage of cloud-based technology, Headless Commerce , and progressive web applications (PWAs). Headless Commerce: With headless technology, the data, business logic, and commerce engine are de-coupled from the front-end storefront.

B2B 148

B2B Technology eCommerce Mobile 148

Kissmetrics

AUGUST 13, 2020

With new digital marketing companies popping up left and right offering a bit of everything (and truly speaking to no one), it’s no surprise you’re having a hard time finding the right one. . The best thing to do is narrow down your options by bypassing those digital marketing companies trying to do too many things at once.

Marketing 361

Marketing Social Media SEO Workshop 361

365 Retail

NOVEMBER 24, 2022

With this time of year always busy for customer experience (CX) teams, how will companies cope with individuals that are feeling more stretched, more anxious, and perhaps increasingly demanding in search of a bargain? The missing link here is technology. EJ Cay, VP UKI at Genesys. Accelerate experiences with AI.

Technology 104

Technology Channel Customer Experience Social Media 104

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. They just want what they want when they want it.

Omnichannel 274

Omnichannel Payment Services Technology Banking 274

ESW

APRIL 25, 2023

“As one of the leading global online platforms, we are delighted to announce our partnership with commercetools, a company whose pioneering role at the forefront of digital transformation aligns with our mission to provide the best-in-breed technology and service available in the industry,” said Thomas Kelly, Chief Executive Officer, ESW.

Merchant Services 78

Merchant Services Technology Payment Services Payments 78

Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. Insourcing Fulfillment. This approach may work in the rarest of cases (see: Amazon ). A Hybrid Approach. A win-win situation!

Supplies 272

Supplies Shipping Costs Fulfillment Shipping 272

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. I’m thrilled to have Mark join our team and lead this important work.”

PayPal 253

PayPal Merchant Services Payment Services Consumer 253

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. This finding comes from ChannelAdvisor, a CommerceHub company, which conducted a survey of C-suite employees at large consumer electronics brands (with over 500 employees).

Channel 120

Channel Consumer Electronics Consumer Electronics 120

BigCommerce

SEPTEMBER 28, 2017

What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. It includes popular customer channels and platforms like: Facebook Business Pages. All of these are channels that customers leverage on a daily basis to interact with businesses. Let’s dive in. You should be.

Channel 402

Channel Live Chat Multi-channel Customer 402

BigCommerce

MARCH 14, 2017

Using physical labels gives you the opportunity to improve the accuracy of your inventory count using technology like barcode scanners. In most cases, this means using or creating SKU numbers to track your internal inventory while adopting and using other technology for efficiency and retail sale. Inventory Labeling.

Channel 414

Channel BigCommerce Multi-channel Shipping Costs 414

Forrester eCommerce

MAY 11, 2020

Advertisers are decreasing media budgets, which is leading to decelerating ad revenue for many of Silicon Valley’s largest companies. As we all are experiencing, the whole world and economy has changed over the past several months due to the COVID-19 pandemic. The global economy is in a recession.

Channel 291

Channel Marketing Consumer B2C 291

Ecommerce Platforms

DECEMBER 4, 2017

When you own an online or retail store, the question isn't if you're going to implement omni channel strategies. Customers can purchase from every channel available from Zumiez, and this includes the ability to ship from one store to another. How to Adopt This Omni-Channel Strategy for Your Own Business. The question is when.

Channel 344

Channel Omnichannel Clothing WooCommerce 344

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

Kissmetrics

OCTOBER 9, 2017

Different channel or medium. One company used direct mail to get a foot in the door with $30 million+ companies, receiving a 25% response rate. He literally walked into 13 multimillion-dollar companies cold one day. Then, you can save companies as new accounts to get access to all of the individuals inside.

B2B 546

B2B Marketing Demo Live Chat 546

Retail Technology Review

FEBRUARY 18, 3420

Utordo – the cloud-based multi-channel order management solution – is now fully integrated with OnBuy.com, the fast-growing UK-founded online marketplace.

Multi-channel 79

Multi-channel Channel Management Internet Retail 79

Ecommerce Platforms

JULY 15, 2020

Maybe you're trying to look for a completely different ecommerce fulfillment company to store and deliver your products. After all, you're putting the logistics of your company in the hands of a third party company. Here's our summary of the top ecommerce fulfillment companies out there: ?? It better be a good one.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. What is omni-channel retail? Square defines it as: “Meeting people on the channels where they are shopping and buying, whether it’s in a physical store or an online store or on social media, and connecting the dots between those channels.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

365 Retail

APRIL 20, 2024

Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement. The post Revolutionising Retail: refive Showcases Innovative In-Store Touchpoints at London’s Retail Technology Show appeared first on Retail News and Events.

Technology 57

Technology Retail Customer Retention Customer Data 57

365 Retail

JUNE 28, 2022

Consumer touchpoints are growing exponentially, making media activation more complicated as shoppers flutter across thousands of channels and apps, making the possible combinations infinite. For the uninitiated, it’s helpful to explore the three different marketing channels and to outline the pros and cons that each can provide. .

Channel 98

Channel Multi-channel Marketing Retail 98

Retail TouchPoints

JUNE 3, 2024

As consumers become increasingly proactive and sophisticated when it comes to their health, they are more interested in purchasing wearable technology than ever before. Additionally, innovation reaches beyond just technological implementations, which offer brands more points of interest to excite customers.

Clothing 238

Clothing Electronics Fashion Apparel 238

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 228

B2B eCommerce BigCommerce Omnichannel 228

Retail TouchPoints

JUNE 10, 2021

These appointments “reflect the refreshed Board’s focus on building a technology company and investing in growth,” GameStop said in a statement. Recupero, a technology industry finance executive, spent more than 17 years at Amazon supporting growth across global geographies and product categories.

eCommerce 149

eCommerce Customer Loyalty Games Fulfillment 149

Retail TouchPoints

OCTOBER 13, 2023

With advanced measurement, targeting and programmatic transactional technology, Samsung and Hy-Vee’s retail media network, RedMedia , will help suppliers and brands reach specific customers across channels, including the retailer’s in-store marketing, loyalty programs and events.

Retail 258

Retail Demo Technology Events 258

Digital Doughnut

JANUARY 22, 2024

A new report shows marketers trust partnership and affiliate marketing to drive business growth, yet feel constrained by legacy network technology.

Technology 52

Technology Marketing Channel Operations 52

Retail TouchPoints

JUNE 3, 2024

As the NCAA’s Official Candy Partner for the past 16 years, Reese’s is a consumer favorite; more than half of NCAA basketball fans, about 30 million in total, also are Reese’s customers, according to Stephanie Berman, VP of Retail for The Hershey Company.

Omnichannel 242

Omnichannel Social Media Consumer Games 242

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

APRIL 16, 2024

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. Now, the new Amazon Live FAST channel aims to blend the experience of a shoppable social feed with streaming TV via 24/7 programming.

Social Media 130

Social Media Home Shopping Mobile Channel 130

Retail TouchPoints

APRIL 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

Omnichannel 246

Omnichannel Management Channel Consumer 246