Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The entire Go There campaign was fashioned around consumer insights. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party.

Fashion 218

Fashion Travel Multi-channel Games 218

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result?

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 206

Shipping Costs Improvements Live Chat Retail 206

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 230

Merchant Services Payment Services Payments Point of Sale 230

Retail TouchPoints

JUNE 8, 2023

It’s designed to dig into the new channels and technologies driving the future of connected commerce. The key to CX success is seamlessness, and different metaverse platforms and Web3 technologies may ultimately make consumer interactions feel clunky or disjointed.

Technology 233

Technology Customer Loyalty Omnichannel Consumer 233

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 270

Shipping Costs Gifts Fulfillment Consumer 270

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Retail 246

Retail Recommendation Games Consumer 246

Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

FEBRUARY 17, 2023

Ensuring you have an optimized app and providing the best customer experience are imperative to make a mobile app a true game changer for your business. Let’s take a look at how you can leverage your app as an additional sales channel and improve your customer experience.

Mobile 67

Mobile Payment Services Channel Merchant Services 67

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Retail 322

Retail Fashion Supplies Apparel 322

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Retailers will invest in back-end systems to ensure a seamless experience and holistic customer view. Voice commerce.

Customer Experience 272

Customer Experience Customer Omnichannel Social Media 272

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Previously, it was important to draw the consumer’s visual attention to the product using a strong design, and to combine storytelling with strong emotions to create a perfect brand world.

POS 220

POS Retail Information Customer Loyalty 220

Retail TouchPoints

JUNE 10, 2021

He was previously a Technical Advisor to the head of Amazon’s North America Consumer business. He most recently served as CFO of the North American Consumer business after serving as CFO of Prime Video. Recupero previously served as the CFO of the European Consumer business.

eCommerce 149

eCommerce Customer Loyalty Games Fulfillment 149

ESW

MAY 17, 2023

A growing number of business buyers are digitally native but experience a disconnect between the way they buy personal consumer goods and how they are forced to make business purchases. Brands can and should consumerise B2B experiences and enable online business shopping that’s as easy and convenient as a DTC channel.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 257

Technology Retail Customer Experience Presentation 257

Dynamic Action

JUNE 9, 2023

In fact, according to Gartner, companies that provide a great customer experience are up to 60% more profitable. This makes sense as the commerce function is the closest to the customer, so therefore the easiest to influence. This brought multi-channel and omni-channel experiences like “click and collect”.

Multi-channel 62

Multi-channel Customer Loyalty Point of Sale Customer Experience 62

ESW

DECEMBER 4, 2023

In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly. According to a PYMNTS survey , 43% of consumers have participated in product drops within the past month.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. 45% of consumers streamed live television at least weekly, up from 20% in 2017. . The subscription phenomenon.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

UpSellIt

AUGUST 3, 2023

Similarly, ecommerce segmentation strategies allow your campaigns to more effectively reach your target consumers and promote your products or services. In ecommerce segmentation, a consumer base is divided into several groups (aka “segments”) based on certain characteristics, behaviors, traits, habits, or preferences.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? Sustaining long-term consumers is crucial for virtually every kind of organisation.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Smile.io

MAY 22, 2020

With an immeasurable number of categories falling under the umbrella of “beauty” and large established retailers wanting a piece of the cosmetic pie, there are more players in the game than ever before. Here are 5 ways to successfully build loyalty into your beauty brand: 1.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Kibo

DECEMBER 8, 2021

These savvy digital customers have spent nearly two years shopping online for everything from groceries to clothing, and—with a sharp uptick in desirable behaviors recently—they look poised to do the same this holiday season. Globally, two-thirds of consumers are browsing on their mobile phones, with a full 75% in the US and UK.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62

SellBrite

FEBRUARY 9, 2018

To succeed in using customer service as a tool for growing your business and driving more sales, you not only need to be proactive and strategic—you also have to be obsessively consistent across every channel you use to engage and communicate with your prospective and returning customers. So, how do you get started?

Channel 93

Channel eCommerce Customer Live Chat 93

UpSellIt

MARCH 1, 2021

Creating an accessible and enjoyable ecommerce customer journey goes a long way to boost customer loyalty and, in turn, your conversion rate. Let’s first take a look at what an ecommerce customer journey is and why it’s important. What is an Ecommerce Customer Journey? Don’t Forget About Other Channels.

eCommerce 137

eCommerce Customer Customer Loyalty Recommendation 137

lateshipment

MAY 21, 2021

Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Such offers also help you give a much-needed nudge to customers sitting on the fence. Create a customer loyalty program. Wrapping Up!

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

lateshipment

SEPTEMBER 8, 2022

For starters, Bring the whole holiday spirit across your website and marketing campaigns to let customers know that you’re relevant. Keep posting interactive content on your Social channels to catch the viewers’ attention Add a touch of personalization in your conversations to make sure that your brand is at the top of their minds.

eCommerce 130

eCommerce Shipping Live Chat Events 130

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% China is often cited as being at the forefront of innovations within the retail sector and this is largely being driven by its Gen Z consumers. of all retail sales online.

eCommerce 73

eCommerce Outdoor eCommerce Marketing Hobbies 73

Sailthru

JUNE 23, 2023

Millennial Consumer Trends Index 2023 explores some of the major shifts that are in play. Even though they are the first generation of social media natives, email remains one of the most powerful channels for reaching Millennials. 67% of Millennials are more likely to participate in a loyalty program this year compared to last.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

iVend

AUGUST 27, 2020

In store shopping has long been the predominant way to shop, however, online shopping has quickly grown to become the preferred channel for many. Consumer preferences have shifted in response to the pandemic, as many have faced changes in their jobs, income and leisure time. Learn More >> The New Customer Journey.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

Kissmetrics

APRIL 10, 2018

This is a huge opportunity to move consumers through the sales funnel and to boost your sales. 47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. Facebook Messenger currently has more than 1.3

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

RTP blog

AUGUST 23, 2019

By Derek O’Carroll, Brightpearl If you Google “buy online pick up in store” (BOPIS), you’ll be struck by how popular in-store pickup has become with consumers — but only with the big box retailers like Macy’s, Old Navy, Kohl’s, JCPenney, Target and Walmart. BOPIS is happening now, and they need to get in the game.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Groove

FEBRUARY 11, 2019

Abandoned cart workflows use automated emails to redirect consumers back to their carts. As omni-channel shopping continues to evolve, more customers follow non-linear purchase paths than ever before. As a result, it's essential to nurture consumers as they browse and encourage them to convert. Retargeting.

eCommerce 258

eCommerce Payments eCommerce Platforms Recommendation 258

lateshipment

AUGUST 13, 2021

This shows how holiday season purchases still hold immense value despite the pandemic and can be a game-changer for your dropshipping store. Consumers wait for festive sales because just for the gifts and discounts, hence the surge would be high during these times. 6 top tips to prepare your dropshipping store.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Talkoot

FEBRUARY 16, 2023

Investing in AI now, while the iron’s hot, will ensure you’re ahead of the game—or risk losing customers and business to new, innovative brands that are comfortable experimenting with different tools and tech. It’s the ultimate way to create a customer-centric journey without the guesswork.

Retail 78

Retail Customer Loyalty Outdoor Recommendation 78

RTP blog

MAY 24, 2017

Also during the NRF Big Show in January, Girard named a number of retail solution providers that are ahead of the AI game. Visual search will be a boon to shoppers who see a “must-have” outfit or item on InstaSnapBook — and an even bigger boon to the brands that figure out how to channel those visual searches to their sites.

Retail 150

Retail eCommerce Technology Leisure 150