RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Introducing charitable actions at the point of sale or during promotional events does more than just warm and fuzzy stuff; it creates a ripple effect that resonates with consumers on a deeper level. Seal The Loyalty Deal And boom!

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind, VP and General Manager of Loyalty for Sephora, revealed how the retailer’s approach to loyalty provides it with both strategic and tactical benefits.

Consumer 240

Consumer Gifts Events Customer Experience 240

ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 Since computers, televisions, smartphones and other electronics are often priced higher than other retail items, the return cycle can be particularly vicious for consumer electronics brands. So how can consumer electronics brands reduce the number of holiday returns this year?

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. The entire Go There campaign was fashioned around consumer insights. Then the next day, we ‘popped up’ at Resorts World at the Fred Segal shop, where we took over a portion of the store to do a gifting suite and a Game Watch Party.

Fashion 256

Fashion Travel Multi-channel Games 256

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. Among the many factors that influence shoppers’ decisions, one stands out as a game-changer: high-quality product imagery. Context Matters Understanding the aesthetic and interests of baby boomers is key to success.

eCommerce 260

eCommerce Customer Loyalty Mobile Consumer 260

365 Retail

OCTOBER 25, 2022

As we fast approach the ‘spooky season’, here, Charlie Casey, CEO of LoyaltyLion provides the best ways for brands to capitalise on the spike in spending by connecting with consumers so they come back for more. Customers always love a discount, but, with so much competition, incentives need to go further than simple price drops.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

Retail TouchPoints

AUGUST 3, 2022

Which is great news for consumers who are unabashed fans of buy now, pay later, also called BNPL. Buy now, pay later is appealing to consumers for its flexibility, affordability and accessibility. And there are a lot of consumers that use it: 56% of Americans have used a BNPL service, up almost 50% in just one year.

Payment Services 266

Payment Services PayPal Electronics Games 266

Retail TouchPoints

JULY 8, 2022

In an increasingly competitive marketplace, retailers are now facing the challenge of capturing and maintaining market share and keeping their customers loyal. The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business.

Merchant Services 268

Merchant Services Payment Services Payments Point of Sale 268

Retail TouchPoints

MARCH 15, 2022

“A retailer may have loyal customers who love what you’re selling, and if you indicate to them what your cost structure is and how it’s gone up, it may help consumers understand that they’re not being taken advantage of,” said Kannan. “A It may work well with these loyal customers, who want you to be in business for the long term.”.

Retail 264

Retail Customer Loyalty Consumer Supplies 264

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 247

Shipping Costs Improvements Live Chat Retail 247

Retail TouchPoints

JUNE 8, 2023

The key to CX success is seamlessness, and different metaverse platforms and Web3 technologies may ultimately make consumer interactions feel clunky or disjointed. Finally, several sessions will reveal how Web3 can support brands in their quest to solidify customer loyalty.

Technology 274

Technology Customer Loyalty Omnichannel Consumer 274

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 146

Consumer Payment Services Fulfillment Multi-channel 146

Retail TouchPoints

SEPTEMBER 21, 2023

And this is where AI is poised to be a game changer. For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. But why should this matter to us as shoppers?

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Retail 282

Retail Recommendation Games Consumer 282

Retail TouchPoints

AUGUST 15, 2022

Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. Objectionable content: Threats, graphic and vulgar content and conduct.

Merchant Services 258

Merchant Services Payment Services Payments Financial Services 258

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. That is why consumers are looking for more diverse and robust programs that provide value in different ways.

Travel 219

Travel Events Consumer Games 219

Groove

JUNE 1, 2022

The customer decision making process begins with a consumer realizing that they are presented with some sort of problem. The commonality in both of these circumstances is that the consumer needs to address an issue they are facing by purchasing a new product or service. Think of the consumer packaged goods industry (i.e.,

Merchant Services 195

Merchant Services eCommerce Customer Customer Loyalty 195

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Retail 357

Retail Fashion Supplies Apparel 357

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 302

Shipping Costs Gifts Fulfillment Consumer 302

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

FEBRUARY 1, 2021

More than one-third of consumers now shop online each week, up from 28% pre-pandemic. The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Retailers will invest in back-end systems to ensure a seamless experience and holistic customer view. Voice commerce.

Customer Experience 312

Customer Experience Customer Omnichannel Social Media 312

Prisync

JANUARY 24, 2018

If you’ve achieved to attract visitors to your store and gained a sustainable traffic, then you should think the next step which will be about converting visitors to actual customers and keep them loyal to your store. That’s the consumer psychology! That’s why you should think customer loyalty like a puzzle.

Customer Loyalty 40

Customer Loyalty Improvements Customer eCommerce 40

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Previously, it was important to draw the consumer’s visual attention to the product using a strong design, and to combine storytelling with strong emotions to create a perfect brand world.

POS 222

POS Retail Information Customer Loyalty 222

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 278

Technology Retail Customer Experience Presentation 278

365 Retail

MAY 9, 2024

In an era of rapidly evolving customer preferences, artificial intelligence (AI) has emerged as a game-changer for the retail industry. In retail, this translates to more informed decision-making, enabling businesses to anticipate market trends and consumer behaviour with unparalleled accuracy.

Retail 52

Retail Fashion Technology Customer Loyalty 52

Smile.io

MAY 22, 2020

With an immeasurable number of categories falling under the umbrella of “beauty” and large established retailers wanting a piece of the cosmetic pie, there are more players in the game than ever before. Here are 5 ways to successfully build loyalty into your beauty brand: 1.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Retail TouchPoints

JUNE 10, 2021

He was previously a Technical Advisor to the head of Amazon’s North America Consumer business. He most recently served as CFO of the North American Consumer business after serving as CFO of Prime Video. Recupero previously served as the CFO of the European Consumer business.

eCommerce 151

eCommerce Customer Loyalty Games Fulfillment 151

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Are you unfamiliar with this term?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. What is customer retention? Sustaining long-term consumers is crucial for virtually every kind of organisation.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

365 Retail

SEPTEMBER 6, 2023

To truly captivate your audience and leave a lasting impact, integrating promotional products into your marketing strategy can be a game-changer. They have the power to forge stronger connections with your target audience, increase brand visibility, and drive customer loyalty.

Marketing 52

Marketing Games Social Media Customer Loyalty 52

365 Retail

JULY 19, 2023

In the ever-evolving landscape of retail and e-commerce, innovation is the name of the game. One such innovation that’s currently reshaping the e-commerce industry is the adoption of principles derived from online slot games. They’ve been transformed by technology into engaging experiences that captivate users worldwide.

eCommerce 52

eCommerce eCommerce Platforms Games Presentation 52

Algopix

OCTOBER 15, 2023

Consumers now have multiple touchpoints to interact with brands, from desktop and mobile websites to apps and social media platforms. Consumers expect a seamless and personalized shopping experience across all channels. The Evolving eCommerce Landscape The eCommerce landscape has witnessed rapid evolution in recent years.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Wiser

OCTOBER 11, 2023

B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. Key Features: Personalized marketing, direct interaction with customers, diverse product offerings. Pros : Stable profits due to long-term contracts, higher average order values, repeated business.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

Smile.io

APRIL 30, 2024

It helps build long-lasting customer relationships and boosts brand loyalty.    But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates. Loyalty & Reward Program Insights from Smile.io

Customer 70

Customer Shopping Carts Shipping Costs Subscription 70