Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

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Multi-channel Payment Services Automotive Consumer 253

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. Spoiler alert: We make a few appearances, including the #1 spot in the channel management category.) .

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eCommerce Webinar eCommerce Software Fulfillment 130

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. Consumers Are Shopping in More Locations Than Ever. Channel loyalty has become a thing of the past.

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Multi-channel Channel Comparison Shopping Shipping Costs 263

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

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Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

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Consumer Social Media Retail Multi-channel 306

Retail TouchPoints

FEBRUARY 24, 2023

Spurred by the global pandemic, a rise in social activism and the surge of wellness movements, consumer sentiment has shifted significantly over the past few years. Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. Pre-pandemic, that number was 70%.

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Consumer Social Media Recommendation Apparel 247

ChannelAdvisor

APRIL 8, 2022

Read How to Connect to the Right Channels , Market at the Right Time , Sell Wherever Consumers Shop and Fulfill Customer Expectations. . This is especially true for consumer preferences and behaviors. Without optimizing your presence in each retail channel, you could be wasting your brand’s time and money. .

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Multichannel Channel eCommerce eCommerce Platforms 98

ChannelAdvisor

APRIL 8, 2022

Read How to Connect to the Right Channels , Market at the Right Time , Sell Wherever Consumers Shop and Fulfill Customer Expectations. . This is especially true for consumer preferences and behaviors. Without optimizing your presence in each retail channel, you could be wasting your brand’s time and money. .

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Multichannel Channel eCommerce eCommerce Platforms 96

Groove

FEBRUARY 27, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Dave Santiago of Cutter & Buck In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Dave Santiago, VP of Omni Channel and Corporate Sales at Cutter & Buck.

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eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

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Consumer Goods Consumer Channel Marketing 130

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. Spoiler alert: We make a few appearances, including the #1 spot in the channel management category.) .

eCommerce 98

eCommerce Webinar eCommerce Software Fulfillment 98

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Jess Huang, Partner at McKinsey, said that by honing data governance and targeting practices, retailers can give consumers a better experience not just on their site but across the internet.

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Consumer Merchant Services Social Media Technology 259

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

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Consumer Social Media Multichannel Fashion 264

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. In order to bypass growth challenges, they are evolving their approach to customer engagement and experience to include new channels and tactics.

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Consumer Channel eCommerce Customer Experience 227

ChannelAdvisor

DECEMBER 19, 2022

Every year, we provide a list of our most-consumed blogs, webinars and resources. This year’s top 10 topics reveal readers had their sights set on winning in marketplaces, monitoring consumers’ changing behavior and improving their Amazon content. . Report] 2022 Online Consumer Behavior Global Report.

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eCommerce Webinar Blog Definition 59

Groove

APRIL 11, 2024

With Feedonomics from BigCommerce , eCommerce store owners can easily manage product feeds across numerous channels, including Google Shopping, Amazon, eBay, and more. Feedonomics is a platform offered by BigCommerce that is designed to help businesses optimize their product feeds across numerous channels.

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BigCommerce Omnichannel eCommerce Platforms Channel 195

ChannelAdvisor

DECEMBER 19, 2020

Like the proliferation of direct-to-consumer brands, for example. To help, we’ve pulled together some of ChannelAdvisor’s most clicked, viewed and shared e-commerce resources. Here are the five most popular ChannelAdvisor resources in 2020. #5: 4: Fulfillment Resources for Brands & Retailers.

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eCommerce Fulfillment Webinar Shipping 105

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

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Consumer Supplies Fulfillment Technology 263

Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it. Now more than ever, “omni” is the focus.

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Channel Omnichannel Retail Merchant Services 182

Groove

MARCH 12, 2024

Jensen shares pivotal insights into the brand's transition towards Omni Channel sales, emphasizing the importance of resonating with a broad consumer base, from outdoor enthusiasts to environmentally conscious shoppers. Gentry Jensen "We're definitely leaning into [direct to consumer sales]. rebuilt the website completely."

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Outdoor eCommerce BigCommerce Travel 195

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

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Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

JANUARY 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. This way buyers can choose what media channels perform best. The goal of this complex equation is to find the optimal data and channel mix to achieve maximum value for brands.

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Retail Omnichannel Channel Mobile 288

RETAIL MANAGEMENT SOFTWARE

APRIL 12, 2022

Enterprise Resource Planning (ERP) has become an inevitable requirement for the retail industry, regardless of the size of the business. ERP software also allows retailers to manage human resources. The retail industry primarily consists of fast-moving consumer goods (FMCG). Integrating Multiple Channels.

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eCommerce Retail POS Multi-channel 89

Retail TouchPoints

MAY 18, 2023

Touchland’s rapid growth has inspired founder and CEO Andrea Lisbona to invest in a robust enterprise resource planning (ERP) system that supports scalable, data-driven expansion. Building a Foundation for Growth With rapid buzz comes a distinct need to understand and respond to demand, especially as new sales channels launch.

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POS Channel B2C Social Media 264

ChannelAdvisor

DECEMBER 19, 2022

Every year, we provide a list of our most-consumed blogs, webinars and resources. This year’s top 10 topics reveal readers had their sights set on winning in marketplaces, monitoring consumers’ changing behavior and improving their Amazon content. . Report] 2022 Online Consumer Behavior Global Report.

eCommerce 52

eCommerce Webinar Blog Definition 52

Retail TouchPoints

JANUARY 16, 2024

According to data from ClearSale’s latest survey of consumer attitudes on ecommerce, fraud and CX, there’s a striking range of opinions about personalization among generations. Consumers in this age group are truly digitally native. Unlike their younger counterparts, Gen X consumers are merely open to personalized experiences.

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Customer Improvements Consumer Recommendation 279

ChannelAdvisor

APRIL 15, 2022

But expanding across channels and geographies is challenging when each one has its own requirements, audience, and tone. Abhi Tiwari, Director of Product Management and Technology at Amazon Multi-Channel Fulfillment . Can you add more channels and still provide stellar experiences — without subtracting from the bottom line?

Customer Experience 98

Customer Experience Channel Multichannel Multi-channel 98

ROI Revolution

SEPTEMBER 29, 2023

Being a leader of a consumer brand is both thrilling and challenging. Consumers have an uncanny ability to tune out noise and distractions. Ecommerce leaders are grappling with the constant emergence of new players, the shifting tides of consumer behavior, and the battle for market share.

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White Paper Consumer Marketing Books 78

ChannelAdvisor

APRIL 15, 2022

But expanding across channels and geographies is challenging when each one has its own requirements, audience, and tone. Abhi Tiwari, Director of Product Management and Technology at Amazon Multi-Channel Fulfillment . Can you add more channels and still provide stellar experiences — without subtracting from the bottom line?

Customer Experience 96

Customer Experience Channel Multichannel Multi-channel 96

Kissmetrics

AUGUST 5, 2021

Serving up useful, timely content allows your business to become a thought leader in your industry, increasing your business’s recognition and building consumer trust, respect, and loyalty. Content marketing also allows you to identify your consumer’s pain points and speak to how your products solve those issues.

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Marketing Social Media White Paper Blog 363

Retail TouchPoints

NOVEMBER 13, 2023

“The CNBC /NRF Retail Monitor will provide comprehensive, granular and timely insights that measure monthly retail sales and gauge the state of the retail industry, the consumer and the broader economy,” said Matthew Shay, President and CEO of the NRF in a statement.

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Retail Consumer Channel Marketing 249

FastSpring

SEPTEMBER 8, 2023

Google , 37 attorneys general maintain that Google uses illegal, anticompetitive, and/or unfair business practices that restrict competition, drive up prices, and limit choices, all of which harm consumers that purchase games and other digital goods through the Google Play store. Led by Utah Attorney General Sean D. 6 trial be canceled.

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Merchant Services Payments Payment Services Consumer 128

Ecommerce Platforms

AUGUST 22, 2022

That’s not a bad idea, considering consumers are becoming more and more reliant on chat boxes. One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. But why stop there? Multichannel Support.

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Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. Globally, consumers are downloading more apps than ever before, yet retention of those new app customers is an ongoing issue.

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Retail Customer Loyalty Games Reference 306

365 Retail

FEBRUARY 14, 2024

We’ve earned consumers’ attention, built their trust, and maintained their loyalty every step of the way on our journey to becoming a leading outerwear brand. But consumer trust isn’t measured in Instagram followers or quarterly sales. What is consumer trust? Essentially, building consumer trust isn’t just about ticking boxes.

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Consumer Clothing Social Media eCommerce 70

Retail TouchPoints

SEPTEMBER 8, 2020

Olivela , a digitally native, mission-based retail platform, is emphasizing its key differentiators as a way to forge stronger relationships with customers and reach new audiences across channels. Olivela IRL successfully meets consumers’ content cravings. Customers love content,” Alland said.

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Consumer Beauty and Health Social Media eCommerce 130

Retail TouchPoints

SEPTEMBER 8, 2020

Olivela , a digitally native, mission-based retail platform, is emphasizing its key differentiators as a way to forge stronger relationships with customers and reach new audiences across channels. Olivela IRL successfully meets consumers’ content cravings. Customers love content,” Alland said.

Consumer 130

Consumer Beauty and Health Social Media eCommerce 130