Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? Are new customers coming back for more?

Customer 298

Customer Multi-channel B2C Omnichannel 298

365 Retail

JUNE 9, 2023

To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives. To make a real impact on consumer behavior and capture market share, CPG companies need scalability.

Retail 86

Retail Customer Data Channel Social Media 86

Retail TouchPoints

NOVEMBER 10, 2023

This special Retail TouchPoints resource hub will be regularly updated with the latest news, stats, trends and developments in retail media. Off-site advertising is when a retailer helps advertisers reach its customers on third-party channels like social media or other websites it doesn’t own (“retargeting” is a common example of this).

Retail 268

Retail Social Media Multi-channel Channel 268

Retail TouchPoints

JUNE 24, 2022

More brands in categories like beauty, skincare, health and wellness — what Burt calls the “traditional powerhouse” categories — are investing in subscriptions, but there is also net-new demand in categories like oral care, where consumers that buy an electric toothbrush can get subscriptions for the replaceable head as well as the toothpaste.

Subscription 277

Subscription Beauty and Health Shipping Costs Consumer 277

Retail TouchPoints

JULY 13, 2023

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 220

Merchant Services Payment Services Payments Banking 220

Retail TouchPoints

AUGUST 19, 2020

It would seem that scales have long been tipped in favor of the retail giants — those with massive footprints, established brands, warehouses chock-full of supply to meet global consumer demand and the resources to offer a wide array of products. The opportunity to take control of the sale and build their own channel is a great one.

eCommerce 223

eCommerce Merchant Services Games Payment Services 223

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

365 Retail

OCTOBER 4, 2023

Putting DMPs to bed is more than a trend; it’s a necessary response to the region’s evolving data and consent-first landscape. It’s time to embrace new strategies that one, save time and resources and two, prioritise data privacy and compliance with new regulations.

Retail 62

Retail Customer Data Channel Improvements 62

Talkoot

JULY 5, 2018

Direct to consumer helps brands break through the noise. Brands like Caspar, Harry's, and Bonobos use data, storytelling, and crowdsourcing to connect with their consumer. One - Direct Connection to Customers: Consumers, especially Millennials, want to buy from brands that align with their values.

Consumer 74

Consumer eCommerce Accessories Clothing 74

ESW

MAY 17, 2023

A growing number of business buyers are digitally native but experience a disconnect between the way they buy personal consumer goods and how they are forced to make business purchases. Brands can and should consumerise B2B experiences and enable online business shopping that’s as easy and convenient as a DTC channel.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

OracleBlogs

APRIL 16, 2020

Today, retail marketers are challenged to connect with consumers in new and changing ways as traditional channels wane in light of the current situation. As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. Use external data services to enrich customer data.

Consumer 59

Consumer Customer Loyalty Arts Reference 59

365 Retail

JUNE 9, 2023

To thrive in today’s fast-paced and dynamic retail environment, UK beauty retailers and CPGs must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives. To make a real impact on consumer behavior and capture market share, CPG companies need scalability.

Retail 52

Retail Customer Data Channel Social Media 52

Retail TouchPoints

NOVEMBER 9, 2023

In the early days of trying to fundraise for Bookshop, I heard from investors over and over again that the American consumer only cares about speed and price, and ‘if you can’t beat Amazon on speed and price, you’re doomed,’” said Hunter. I try to shop local when I can, and I know I’m not the only one.

Small Business Retail 295

Small Business Retail Books Shipping Costs eCommerce 295

RTP blog

NOVEMBER 11, 2019

Ideally addressing less than optimal interaction between their POS system and their MyLowesCard, Lowe’s is investing in a new tech hub to enable greater data sharing throughout the organization and enable more effective decision making and improved customer support. Is your tech stack arming your business with valuable customer data?

Technology 150

Technology Retail POS PayPal 150

Ecommerce Platforms

JANUARY 12, 2021

NetSuite groups data sets into expandable interfaces known as “portlets”. Like KPIs, Metrics and Scorecards, revenue, customer data, or invoice-related data. You can customize the calculations and relevant data sets to display or use NetSuite’s preset formats. Order Management.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. However, it requires synergy between online commerce channels and physical retail to succeed. consumers have leveraged BOPUS to make purchases. consumers have leveraged BOPUS to make purchases.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? consumers (75%) have been researching and making purchases in both online and brick-and-mortar stores. Per McKinsey’s research, most U.S.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Kissmetrics

JANUARY 6, 2021

Profit margins on consumer packaged goods (CPG) have taken a tumble in the past few years. For Consumers. The first benefit is it offers better price control for customers. This is crucial to strategic decisions such as resource allocation. CMX allows brands to place their products on channels informed by CV’s first data.

Retail 362

Retail eCommerce Banking Customer Data 362

Omnisend

MAY 15, 2020

Business Bottleneck 1: Too Much Data and Too Little Time. Are you facing a problem of plenty when it comes to customer data? Do you lack the time or resources to do anything concrete with all the information you already have? Struggle to go live with marketing campaigns powered by fresh consumer insights?

eCommerce Marketing 78

eCommerce Marketing eCommerce Marketing Demo 78

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Online appointment scheduling, touchless shopping in stores, real-time updates on online deliveries, and personalized services are now easier for many as retailers have adapted to new consumer needs and preferences. You can use it to personalize the omnichannel customer experience accurately. Probably not. Embrace SMS Marketing.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Optimizely

DECEMBER 21, 2017

Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. If your customers notice any friction as they switch between channels while engaging with your brand, then you’re in trouble. That’s why contextual commerce is so important in B2C marketing.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

lateshipment

NOVEMBER 26, 2023

On the other side of the same coin, 46% of customers say that a positive post-purchase experience makes them more likely to buy from a brand again. Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated. No, it’s all good.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

MAY 27, 2021

The application of footage to push sales started with TV shopping channels like HSN and QVC, which showed items in a live broadcast. The pandemic and social distancing norms have now given customers a new way to discover and purchase goods from the comfort of their own homes without risking their safety. Livestream Selling.

Payment Services 130

Payment Services Retail Payments Subscription 130

Retail TouchPoints

NOVEMBER 10, 2020

Left with little choice, consumers have largely resigned themselves to waiting additional days or even weeks for their orders, but what they’ve become less willing to tolerate is a lack of information about order status. Offer More Order Pickup Flexibility.

Retail 283

Retail Shipping Costs Fulfillment Shipping 283

Ecommerce Platforms

FEBRUARY 16, 2023

As you probably know, Shopify is a cloud-based, multi-channel commerce platform designed to help businesses create and manage their online store and e-commerce operations. However, the point remains that there’s enormous potential to engage with new customers. As such, it garners consumer trust.

Shopify 104

Shopify Merchant Services Payment Services Shipping Costs 104

GetElastic

SEPTEMBER 2, 2021

This is where eCommerce can be a major ally to the account manager and enable the low effort buying experience customers want. Processing order forms for consumable parts, adding more user licenses to the active contract, amending the contract to increase monthly supply, helping to coordinate service calls, managing renewal paperwork, etc.

B2B 141

B2B Management eCommerce B2C 141

RTP blog

APRIL 16, 2018

Rather than ignore your “positive” file, you can use it as a rich resource to increase the lifetime value of your reliable customers and find more like them. Done properly, this approach should result in better conversion rates than campaigns based on less specific data.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

SellBrite

SEPTEMBER 27, 2017

Buyer personas are created by companies and represent fictional examples of their core customers. Businesses use these personas to make key marketing decisions, like what their messaging should be, what marketing channels they should use, and how much they should spend on acquisition efforts. How do I collect this information?

eCommerce 125

eCommerce Customer Social Media Information 125

Omnisend

JANUARY 6, 2021

Type of Automation Conversion Rate Lift Over Campaigns Abandoned Cart 42.64% 456.63% Omnisend customer data. With consumers clearly responding to cart abandonment efforts, we recommend a multi-touch omnichannel workflow to recapture abandoned cart sales. Capture More Email Subscribers. Want to build a lucrative email list?

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Dynamic Action

APRIL 25, 2023

Limited competitive coverage, profit data and customer data is restricting growth. Retailers are now looking to data and AI more than ever before to aid in decision making to ultimately improve sales revenue, margin and market share. This resulted in the percentage of unsold goods increasing from 12.7% in February.

Retail 62

Retail Accessories Customer Retention Apparel 62

GetElastic

FEBRUARY 26, 2020

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving. Show title in resources.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Omnisend

MARCH 29, 2021

Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. A rising trend now for a number of years, fashion ecommerce companies need to meet the demands of customers who want a more personalized experience. Reading Time: 9 minutes. It’s reality.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Retail TouchPoints

MAY 28, 2020

Many have had to close physical locations and significantly reduce staff while finding new online channels to sell their products. The COVID-19 pandemic has led to an onslaught of new challenges for retailers. 4 Steps Retailers Can Take to Fight Fraud.

Merchant Services 149

Merchant Services Retail Payments Payment Services 149

BigCommerce

JULY 30, 2018

Data’s Starring Role in Ecommerce. Ecommerce companies have access to an immense amount of valuable customer data. The secret is figuring out how to analyze and leverage it to engage the right customers in the right ways at the right time —and on the right channel.

eCommerce 258

eCommerce X-cart Social Media Arts 258

GetElastic

FEBRUARY 26, 2020

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving. Show title in resources.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Omnisend

APRIL 26, 2021

From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online. Personalization in marketing has quickly become a customer expectation. The Continued Growth of Direct-To-Consumer (DTC).

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135