GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

Retail TouchPoints

JUNE 3, 2024

The 40 Under 40 Awards and its winners represent the diversity of the retail industry and its various players: brands, technology vendors, agencies and consultancies, and design firms. For the fourth year, Retail TouchPoints and Design:Retail are revealing a new class of emerging leaders worth knowing.

Omnichannel 312

Omnichannel Operations Management Books 312

Retail TouchPoints

OCTOBER 13, 2023

Brand marketing teams will now be able reach customers via Samsung Connected TVs, Direct Out-of-Home (OOH) advertising and now, in-store displays.

Retail 258

Retail Demo Technology Events 258

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. Over time, the partnership will develop additional data science and AI capabilities. “We

Customer Experience 248

Customer Experience Omnichannel Supplies Events 248

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Tablets that allow customers to look for specific products in your store.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. How will this long-term investment support the company’s integrated luxury retail strategy?

Omnichannel 263

Omnichannel Technology Channel Department Stores 263

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Proper preparation reduces headaches and boosts sales.

Channel 78

Channel Merchant Services Payments Payment Services 78

BigCommerce

SEPTEMBER 12, 2017

It’s a complex process, and it’s why omni-channel selling is so important. Both BigCommerce and Square exist to make shopping easier and more enjoyable for both sellers and customers, whatever the platform. What is omni-channel retail? Typically, omni-channel retailers aren’t startups. on Amazon, eBay, Facebook, B2B ).

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

JUNE 3, 2024

Rich consumer data and insights have helped the Reese’s brand double down on a 360-degree omnichannel approach, so that everything consumers saw on air during an NCAA game they also saw in-store and through digital channels — both through owned and partner platforms.

Omnichannel 242

Omnichannel Social Media Consumer Games 242

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. News and Events. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Retail TouchPoints

APRIL 20, 2022

Greenthumb’s are putting immersive, tech-driven experiences into action. Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Plus, the interactive RFID stations are a ‘must-see.’

Retail 353

Retail Social Media Technology Events 353

365 Retail

MAY 14, 2024

Over a third (35%) of retailers cited business development and marketing as important investment areas to help build connections with customers. This comes with a recognition that, in a competitive landscape, retailers need to utilise all the channels available to them to build connections.

eCommerce 107

eCommerce Customer Retail Department Stores 107

Retail TouchPoints

OCTOBER 6, 2023

Supermarket chain Sainsbury’s is expanding its partnership with Nectar360 and Clear Channel UK by bringing its Sainsbury’s Live network to stores across the UK. Clear Channel will upgrade existing screens, replacing them with Waferlite screens that are up to 50% more energy efficient.

Retail 249

Retail Channel Events Management 249

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 241

ACH Multi-channel Technology Customer Retention 241

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. Game Theory Meets Attribution.

Multi-channel 287

Multi-channel Games Retail Social Media 287

Retail TouchPoints

APRIL 29, 2022

goodMRKT , an innovative retail concept dedicated to doing good, is going to showcase the impact of products with a purpose through a limited-run activation during the event. ShoppingGives, which will be officially launching its new Shopify POS round-up capability with goodMRKT at the event, will match all donations generated at the event.

Payments 252

Payments eCommerce Events Payment Services 252

Retail TouchPoints

FEBRUARY 9, 2024

The mental image of a security guard monitoring a bank of wall monitors has remained stubbornly lodged in the public perception of what retail security looks like, but technology has come a long way since then. Analog cameras have largely been replaced by network cameras capable of running a wide range of analytics.

Small Business Retail 243

Small Business Retail Retail Jewelry Customer Experience 243

Retail TouchPoints

NOVEMBER 10, 2022

Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. Specifically for Beauty Insider, we do that with three pillars: savings, samples and experiences. We also see that members are excited about the product samples we offer them and our virtual brand events.

Consumer 214

Consumer Gifts Events Customer Experience 214

365 Retail

OCTOBER 5, 2023

Building on the current network, Sainsbury’s Live will become the UK’s largest connected digital supermarket screen network, as Clear Channel upgrades the existing screens, expanding the external screen network to include 420 screens and launching up to 400 internal screens across stores nationwide.

Channel 57

Channel Events Management Customer Experience 57

Retail TouchPoints

SEPTEMBER 7, 2023

Yes, this is a vastly simplified summary of decades of digital and logistical innovation, but it’s also true — Walmart is unabashedly following Amazon ’s ecommerce playbook, right down to hosting a fanfare-filled event for its marketplace sellers. speaking to the more than 1,000 sellers present at the event. at the event.

Fulfillment 308

Fulfillment Events eCommerce Customer 308

365 Retail

APRIL 25, 2023

The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research from the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 52

Technology Retail Events Customer Experience 52

Fabric

FEBRUARY 29, 2024

Welcome to our recap of fabric’s special Valentine’s Day LinkedIn Live event. With fabric OMS, not only do today’s modern retailers have a unique opportunity to leverage the latest technology to deliver superior total cost of ownership (TCO), they also have the flexibility they need to drive great business outcomes.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Demo 130

ROI Revolution

APRIL 9, 2019

One key strategy that can help you optimize your Amazon customer experience is the inclusion of video content on your Product Detail pages, your Amazon Store pages, and Customer Reviews. Leveraging videos that promote awareness and education goes a long way in increasing trust and enhancing your Amazon customer experience.

Customer Experience 83

Customer Experience Customer Social Media Article 83

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Solution: Adopt New Technologies.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

OCTOBER 24, 2023

Retail TouchPoints was onsite all four days and now we’re bringing you some of the top takeaways shared by some by leading marketing and advertising executives at the event. It doesn’t look like a commercial or an ad, he just looks like a guy with a TikTok channel creating content. Image courtesy Bit.ly

Food and Beverages 257

Food and Beverages Workshop Games Consumer 257

Fabric

NOVEMBER 17, 2023

Setting a new standard for delivering seamless customer experiences Today’s retailers face a constant balancing act: providing innovative solutions to enhance the customer journey, but also streamlining back-end operations. Retailers, we’ve got you covered! We believe in being “commerce-ready” anywhere, at all times.

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 214

Retail Article Omnichannel Customer Experience 214

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. News and Events. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

365 Retail

MAY 30, 2024

Foot Locker’s dedication to providing exceptional customer experiences merges innovation with a passion for sneaker culture, inviting Parisian sneaker enthusiasts to explore a new era in retail. Foot Locker’s iconic brand ambassadors, known as Stripers, are equipped with advanced technological tools to enhance customer service.

Payment Services 62

Payment Services Retail Arts Channel 62

Retail TouchPoints

JULY 28, 2020

In addition, “store associates and managers have taken on more responsibility over the years, from the buy online, pickup in-store trend to personalizing experiences for every shopper on every channel, while also having to be product and style experts,” said Oscar Sachs, CEO of Salesfloor in a statement.

Customer Experience 151

Customer Experience Customer Loyalty Omnichannel Channel 151

Retail TouchPoints

OCTOBER 27, 2021

The holiday season has always been prime time for retailers to roll out new marketing campaigns, events and experiences that draw people to their stores — and keep them there. Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores.

Consumer 258

Consumer Supplies Fulfillment Technology 258

Retail TouchPoints

FEBRUARY 12, 2021

For that reason, a seamless, streamlined customer experience will be front and center. Retailers that work to create streamlined omnichannel experiences now will have a leg up in the post-pandemic world, particularly since the re-growth of physical retail is likely to be a slow process.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 268

Social Media Multi-channel Customer Loyalty Shopify 268

Retail TouchPoints

DECEMBER 14, 2020

The launch of design: retail, powered by Retail TouchPoints marks the media group’s official extension into design-oriented coverage and reaffirms RTP’s continued focus on creating valuable content across channels, for executives striving to keep pace with new trends and challenges in the retail industry.

Retail 247

Retail Omnichannel Webinar Arts 247