ESW

APRIL 3, 2023

As perhaps the largest gathering of retail and brands, the Las Vegas-hosted event was three days of non-stop innovation and inspiration (plus a fantastic performance by Nelly). As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. 50/50 is not where you want to be.”

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. design:retail Conference & Expo : Unleash your creativity and rediscover your love for design and visual merchandising!

Retail 278

Retail Internet Retail Events Omnichannel 278

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Proper preparation reduces headaches and boosts sales.

Channel 78

Channel Merchant Services Payments Payment Services 78

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Tablets that allow customers to look for specific products in your store.

Customer Experience 77

Customer Experience Customer Retail Omnichannel 77

Retail TouchPoints

OCTOBER 6, 2023

Supermarket chain Sainsbury’s is expanding its partnership with Nectar360 and Clear Channel UK by bringing its Sainsbury’s Live network to stores across the UK. Clear Channel will upgrade existing screens, replacing them with Waferlite screens that are up to 50% more energy efficient.

Retail 277

Retail Channel Events Management 277

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. Over time, the partnership will develop additional data science and AI capabilities. “We

Customer Experience 264

Customer Experience Omnichannel Supplies Events 264

365 Retail

OCTOBER 5, 2023

Building on the current network, Sainsbury’s Live will become the UK’s largest connected digital supermarket screen network, as Clear Channel upgrades the existing screens, expanding the external screen network to include 420 screens and launching up to 400 internal screens across stores nationwide.

Channel 59

Channel Events Management Customer Experience 59

Retail TouchPoints

JULY 13, 2023

Pierced by Claire’s will also include a modern new logo, branding and a “playfully conversational voice,” all designed to elevate the customer experience both in stores and digital channels. Other changes to the brand include new Piercing Specialist attire, pop-up piercing events at the brand’s global stores and new merchandise.

Fashion 245

Fashion Customer Experience Events Channel 245

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. News and Events. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

ROI Revolution

APRIL 9, 2019

One key strategy that can help you optimize your Amazon customer experience is the inclusion of video content on your Product Detail pages, your Amazon Store pages, and Customer Reviews. Leveraging videos that promote awareness and education goes a long way in increasing trust and enhancing your Amazon customer experience.

Customer Experience 83

Customer Experience Customer Social Media Article 83

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. Game Theory Meets Attribution.

Multi-channel 306

Multi-channel Games Retail Social Media 306

Retail TouchPoints

FEBRUARY 9, 2024

That might include customers loitering in high-value areas or behaving aggressively (or in a manner intended to distract store employees). Events like a large group of customers walking into a jewelry department just before closing can also raise alarm bells, putting store personnel on alert.

Small Business Retail 275

Small Business Retail Retail Jewelry Customer Experience 275

Retail TouchPoints

NOVEMBER 10, 2022

Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. Specifically for Beauty Insider, we do that with three pillars: savings, samples and experiences. We also see that members are excited about the product samples we offer them and our virtual brand events.

Consumer 258

Consumer Gifts Events Customer Experience 258

Retail TouchPoints

JUNE 22, 2022

Shopify has launched a number of new integrations aimed at helping retailers meet shoppers wherever they are — across social media, stores and in-person events. Reaching potential customers where they are is critical to the success of Shopify merchants,” said Amir Kabbara, Director of Product at Shopify in a statement.

Merchant Services 289

Merchant Services Shopify Payment Services Retail 289

lateshipment

SEPTEMBER 12, 2023

Retailers soon utilized this unique opportunity and started giving additional discounts to keep customers coming. The word spread, and now it’s the biggest shopping event before the holidays. Let’s take a look at some unique strategies that e-commerce brands have incorporated to convert the customers during BFCM.

Social Media 130

Social Media Multi-channel eCommerce Events 130

Retail TouchPoints

APRIL 22, 2024

Twenty-five years ago, Tariq Farid saw some fruit displayed in a unique way at an event. I would go on the road with my dad to visit stores and help open new ones, so I learned a lot at a really young age about customer experience and service. That’s a very different customer.

Food and Beverages 256

Food and Beverages Gifts eCommerce Fulfillment 256

Retail TouchPoints

JULY 2, 2020

The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences. Shoppers also can schedule times themselves.

Operations 167

Operations Live Chat eCommerce POS 167

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

OCTOBER 13, 2023

With advanced measurement, targeting and programmatic transactional technology, Samsung and Hy-Vee’s retail media network, RedMedia , will help suppliers and brands reach specific customers across channels, including the retailer’s in-store marketing, loyalty programs and events.

Retail 297

Retail Demo Technology Events 297

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. News and Events. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Interest in these virtual moments has continued even as customers have begun returning to our stores.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

Retail TouchPoints

SEPTEMBER 7, 2023

Yes, this is a vastly simplified summary of decades of digital and logistical innovation, but it’s also true — Walmart is unabashedly following Amazon ’s ecommerce playbook, right down to hosting a fanfare-filled event for its marketplace sellers. speaking to the more than 1,000 sellers present at the event. at the event.

Fulfillment 312

Fulfillment Events eCommerce Customer 312

Retail TouchPoints

JANUARY 2, 2024

In 2022, 36% of its business came from online channels. To improve brand equity and loyalty among its increasingly global customer base, Mango also is building on its value proposition, which combines design, style and quality. Mango plans to continue its growth trajectory by investing further in its international ecommerce presence.

Fashion 260

Fashion Events eCommerce Channel 260

Retail TouchPoints

NOVEMBER 6, 2023

. “Our team is looking forward to connecting with customers, however they choose to shop – in stores or online,” said Fanya Chandler, President of Nordstrom Stores in a statement. “We Magical Events Throughout the Season Holiday-themed events and activations also are core to Nordstrom’s holiday strategy.

Gifts 244

Gifts Department Stores Shipping Events 244

Retail TouchPoints

FEBRUARY 7, 2023

Through the expanded partnership, PAVE Global will continue to have a prominent presence at the event, including: Sponsoring a retail brand-led session in the Design:Retail Conference program, a dedicated space on the expo floor, and even an exclusive, after-hours networking event, with more details to be revealed soon.

Retail 284

Retail Events Reference Channel 284

Retail TouchPoints

NOVEMBER 18, 2021

But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online. This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 254

Retail Article Omnichannel Customer Experience 254

Retail TouchPoints

JULY 28, 2020

In addition, “store associates and managers have taken on more responsibility over the years, from the buy online, pickup in-store trend to personalizing experiences for every shopper on every channel, while also having to be product and style experts,” said Oscar Sachs, CEO of Salesfloor in a statement.

Customer Experience 158

Customer Experience Customer Loyalty Omnichannel Channel 158

Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. Additionally, its products are often delicate and heavy, which makes getting delivery right paramount for a good customer experience.

Management 278

Management POS Shipping Costs Supplies 278

Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This customer experience, though, needs to be right for your brand.

Workshop 312

Workshop Travel Channel Customer Experience 312

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Challenge 3: Coping with Online Demand.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Retail TouchPoints

APRIL 29, 2022

goodMRKT , an innovative retail concept dedicated to doing good, is going to showcase the impact of products with a purpose through a limited-run activation during the event. ShoppingGives, which will be officially launching its new Shopify POS round-up capability with goodMRKT at the event, will match all donations generated at the event.

Payments 294

Payments eCommerce Events Payment Services 294

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 278

Social Media Multi-channel Customer Loyalty Shopify 278

ESW

NOVEMBER 14, 2023

Here is what you should know before launching your event. A flash sale is an online event that taps into shoppers’ FOMO. A flash sale has a few distinct differences from a regular sale: Objective: You can use a flash sale to increase website traffic, clear out inventory or attract new customers. What is a flash sale?

Payment Services 88

Payment Services Payments Events Social Media 88