How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution
Retail TouchPoints
JULY 29, 2021
Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,” as she puts it. I trust that I can have that omnichannel experience. RTP: How is Sephora maintaining the quality of its customer experience on these third-party platforms?
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