365 Retail

OCTOBER 20, 2022

Connect with consumers with the right message on the right channel at the right time . When it comes to driving sales, email has always been one of the most effective channels, especially considering its ability for the hyper-personalisation of content and offers that consumers demand. Deliver a true omnichannel experience .

Retail 52

Retail Omnichannel Customer Retention Channel 52

GetElastic

APRIL 28, 2016

Extreme personalization, sometimes referred to as marketing to a customer segment of one, is the holy grail of the multi-channel world. Extreme personalization comes down to one simple reality: customers expect your company to know who they are — no matter what method or touchpoint they are using.

Multi-channel 113

Multi-channel Online Catalogues eCommerce eCommerce Platforms 113

Kissmetrics

JUNE 7, 2017

Even customers who have the same general interests and purchasing behaviors can vary wildly in their choice of channels through which to consume the media. Learn more at iElectrify.com and download your free web copy tune-up and conversion checklist today! Understanding How Ads are Bought and Placed.

Improvements 225

Improvements Marketing Channel Customer Retention 225

Omnisend

MAY 18, 2020

Seeing increasingly more marketers adopt SMS as one of their primary channels , we’ve been putting quite some focus on improving Omnisend’s SMS marketing features lately. To enable our customer ecommerce businesses to unleash even more of this channel, we’ve recently updated our integration with Gorgias to now support two-way SMS messaging.

Channel 78

Channel Customer Retention Information Marketing 78

Demac Media

OCTOBER 24, 2017

Download our free holiday-prep guide for retailers, containing actionable insight from: Magento, Shopify Plus, Workarea, Nosto and more! Click here or the button below to download your free copy of this 40+ page guide. Here are two things that will help turn your one-time holiday shoppers into your newest ride-or-die customers.

Social Media 37

Social Media Customer Customer Retention Download 37

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. Download the original guide here. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Demac Media

OCTOBER 24, 2017

Download our free holiday-prep guide for retailers, containing actionable insight from: Magento, Shopify Plus, Workarea, Nosto and more! Click here or the button below to download your free copy of this 40+ page guide. Here are two things that will help turn your one-time holiday shoppers into your newest ride-or-die customers.

Social Media 28

Social Media Customer Customer Retention Download 28

Smile.io

JANUARY 27, 2022

Experiential rewards are really effective in supporting customer retention because they create personalized memories that build long-lasting positive emotions. Customers will continue to associate with the brands with these positive emotions long after the event or experience is over.

Sporting Goods 84

Sporting Goods Customer Loyalty Customer Events 84

AcquireConvert

OCTOBER 23, 2022

Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. Re-contacting customers who have not been active for a while (re-engagement emails). The ROI of email marketing.

Marketing 52

Marketing Mobile Small Business Retail Customer Retention 52

AcquireConvert

NOVEMBER 24, 2022

Call-to-action (CTA) : a line that aims to create a sense of urgency and persuade a customer in your store to take a specific action, such as “shop now”, “buy now”, “add to cart” or “download now”. Customer lifetime value (CLV): an estimate of the total worth of a customer throughout their relationship with the ecommerce business.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

Retalon

SEPTEMBER 24, 2020

Making decisions across the entire omni-channel business or the category is ineffective because of the creation of exceptions and errors that inevitably lead to costly inventory distortions. The digitization for retailers should include everything from digitizing steps in the value-chain to new customer acquisition.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

BigCommerce

APRIL 18, 2018

Value-per-Visit: This is total website revenue divided by total website visits, and is helpful in measuring the effectiveness your various marketing channels. According to Bain & Company , a 5% increase in customer retention rate will result in a 25% to 95% increase in profits. Download the data now.

Download 418

Download eCommerce Social Media Shopping Carts 418

365 Retail

MAY 29, 2024

In the face of rising operational costs and fast-changing consumer demands, retailers and brands are seeking to adopt a more joined-up approach to channel management, with a focus on building unified commerce system infrastructures to deliver exceptional cross-channel shopping experiences to customers.

Management 52

Management Customer Retention Retail Omnichannel 52

Kissmetrics

MAY 24, 2018

Before you buy something online, drive across town to a restaurant you’ve never tried, or download an app, what’s the first thing you do? Quite often, it requires a whole team of customer service heroes to handle reviews on all channels. And all of your customer service reps need to know how to respond well.

Games 230

Games Improvements Social Media Customer 230

Demac Media

SEPTEMBER 12, 2017

To this day, since before the dawn of the internet, email has remained the most popular marketing channel for retailers and brands. In fact, 80% of retail professionals indicate that email marketing is their greatest driver of customer retention. ROI with email is getting bigger, and email sends have kept growing.

Marketing 43

Marketing Telecommunications Multi-channel Mobile 43

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. The subscription model naturally shifts your focus from customer acquisition to customer retention. So, it’s crucial to create a new game plan for the subscription customer lifecycle.

Subscription 140

Subscription Payment Services Shipping Costs Payments 140

Optimizely

AUGUST 7, 2018

This data powers your ability to execute lifecycle marketing — a strategy to engage with shoppers in the most relevant way according to where they are in their customer journey. It really all comes down to: Are they a long-term loyal customer? Or a brand new customer? What customer lifecycle data do I need?

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021. Claim your copy!

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

BigCommerce

JUNE 13, 2017

If you are a BigCommerce customer, you can use your Analytics to download and then sort your customers by purchase date. Easily configure customer lifetime value (LTV) by export your customer groups and viewing total spend with your company on a customer cohort level. Final Word.

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

365 Retail

AUGUST 17, 2022

consumers’ preferred channel for receiving offers, content, incentives and rewards from brands. Engage across every channel. This year, getting a personalised omnichannel experience right is the path to increased revenue in customer retention in a saturated back-to-school market. Real-time wins.

White Paper 57

White Paper Retail Payment Services Payments 57

SellBrite

OCTOBER 25, 2017

Merchants who want to use data to improve their customer retention and acquisition efforts need to know where to find these metrics in Walmart’s seller features. The Buy Box report can be downloaded by logging in to the Seller Center and clicking the Manage Items page. total unit sales. item page views. reviews count.

Shipping Costs 147

Shipping Costs Merchant Services Shipping Download 147

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 77

Customer Loyalty Customer Jewelry Social Media 77

BigCommerce

AUGUST 8, 2017

Most channels require significant lead time to yield an ROI (ex. Some channels yield quick results but not day in and day out (ex. And some channels are consistent but time consuming to dial in (ex. For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Retalon

AUGUST 22, 2023

How to Calculate Ecommerce Conversion Rate = (Total Number of Conversions ÷ Number of Website Visitors) x 100 Where conversions are any desired action like sales, email sign-ups, downloads, etc. If CAC creeps up, you may be wasting budget on underperforming channels, campaigns, or ad placements.

X-cart 41

X-cart Shipping Costs eCommerce Definition 41

365 Retail

OCTOBER 31, 2022

consumers’ preferred channel for receiving offers, content, incentives, and rewards from brands. It’s now also a prime time to re-engage dormant customers. Retention will always yield a far higher ROI than acquisition. It’s also imperative to clean up contacts lists to improve email deliverability.

Marketing 52

Marketing Retail Shipping Costs Customer Retention 52

GetElastic

JULY 22, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Smile.io

DECEMBER 1, 2022

One of the most important aspects of your holiday marketing plan is your customer retention strategy. When the tree is taken down and the decorations are tucked away, do you know if the customers you acquired during the holiday season will come back? Start Calculating Loyalty and Retention Metrics. Download Ebook.

Social Media 78

Social Media Recommendation Blog Gifts 78

UpSellIt

AUGUST 3, 2023

Improved Customer Satisfaction: When customers receive personalized recommendations and content, they feel valued and understood, leading to higher satisfaction levels. Enhanced Customer Retention: By encouraging repeat business and cultivating client loyalty, personalized experiences lower churn rates.

eCommerce 111

eCommerce Recommendation Accessories Customer Loyalty 111

Ecommerce Platforms

MARCH 17, 2020

Being able to manage all of these sales channels from the convenience of one centralized software gives you as the business owner the freedom to explore and analyze which sales route works best for your company. Anyone can download this onto their smartphone or tablet for free. First up, Square's Point of Sale app.

eCommerce Platforms 169

eCommerce Platforms Shopify Payment Services Merchant Services 169

ChannelAdvisor

MAY 16, 2018

Digital Touchpoint #2: Channel Diversification. Expand to new sales channels. From eBay to Walmart to Google Shopping, plus dozens of other channels, scaling to new marketplaces and platforms helps ensure your products stay in front of purchase-ready consumers. Optimize product content across channels. But not Eric.

Consumer 78

Consumer Social Media Multi-channel Gifts 78

ViiBE Blog - Retail

APRIL 15, 2021

Screen sharing requires a download of software and allows the agent to access all of the customer’s computer. Still, some customers may be wary of the security risk of handing over their entire computer’s system to a support agent. increase in customer retention and a 4.8% Co-browsing versus screen sharing.

Live Chat 52

Live Chat Customer Experience Customer Retention eCommerce 52

Omnisend

APRIL 20, 2021

The omnichannel approach is simple—sharing a consistent message on multiple channels while understanding their behavior, and also giving them the same shopping experience through those different channels like email, SMS, or push notifications. Here’s the reality though: voice shopping is going to be a $40 billion channel by 2022.

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

eCommerceFuel

NOVEMBER 10, 2017

You could walk away from that customer base and focus your time and energy in limited financial resources on higher value customer channels. Where I found myself applying it is usually about a customer category. And oftentimes, it’s related to a channel or a geography. That’s helpful.

Customer 36

Customer eCommerce Merchant Services Shipping Costs 36

eCommerceFuel

NOVEMBER 10, 2017

You could walk away from that customer base and focus your time and energy in limited financial resources on higher value customer channels. Where I found myself applying it is usually about a customer category. And oftentimes, it’s related to a channel or a geography. That’s helpful.

Customer 20

Customer eCommerce Merchant Services Shipping Costs 20

Retalon

AUGUST 5, 2020

Choosing the most important KPIs for a specific retail business will depend on your industry, merchandise, supply chain structure, selling channels and many other factors. Customer Lifetime Value puts the high cost of customer acquisition in perspective and leads to a narrower focus on customer retention strategies.

Retail 41

Retail Merchant Services Improvements Accessories 41