Retail TouchPoints

JUNE 30, 2020

Acquia , a digital experience company, and Kibo have announced a strategic partnership designed to help retailers deliver frictionless commerce. The two companies will empower brands to create headless e-Commerce experiences through a unified customer view, and optimize engagement across the customer journey with shoppable content.

eCommerce 278

eCommerce eCommerce Technology Order Fulfillment Fulfillment 278

Forrester eCommerce

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Marketing 545

Forrester eCommerce

JUNE 1, 2020

At Forrester, we research around 10,000 global technology vendors that utilize indirect sales and often get asked about the value of PR in the channel. A trend that is affecting many channel leaders […].

Channel 535

Channel Technology Marketing B2B 535

lateshipment

SEPTEMBER 8, 2022

Less than 2 months to go for the holiday season to officially kick off — which means as an e-commerce retailer, you have to make use of the little prep time left to get better equipped at handling the holiday rush. The holiday season is the best time to spread the word about your product and e-commerce business.

eCommerce 130

eCommerce Shipping Live Chat Events 130

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more. This is where cross-channel tracking becomes invaluable.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Forrester eCommerce

JULY 8, 2021

The channel is very large, highly diverse, and incredibly decentralized. Channel partners know that to be successful, they need to carve out a niche — whether that be by line of business, by industry (and, increasingly, by subindustry), by size of customer, geographically, technologically, and by business model.

Social Media 534

Social Media Channel Technology Customer 534

Forrester eCommerce

AUGUST 14, 2023

There are several scenarios such as new technology, short-term projects, test-before-you-buy, and infrastructure bundled with managed services, etc., Subscription-based hardware is the emerging model that every hardware vendor is promising to customers, partners, and investors. where subscription-based […]

Subscription 370

Subscription Channel Technology Management 370

Forrester eCommerce

JANUARY 6, 2020

Preparing for this years list of future channel trends has been an immersive experience to say the least. In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face.

Channel 522

Channel Technology Customer Experience B2B 522

lateshipment

JULY 12, 2022

Therefore, an exceptional customer experience should be a top priority for e-commerce businesses. One of the biggest customer experience challenges e-commerce brands face is a lack of personal interaction with the customer. Accessibility is everything in e-commerce. Invest in the Right Tools.

eCommerce 130

eCommerce Customer Customer Experience Social Media 130

lateshipment

MARCH 10, 2023

In today’s e-commerce space, video marketing has turned out to be one of the most important forms of content to promote products. This specialty has led to e-commerce stores quickly turning to video to grow their businesses. This specialty has led to e-commerce stores quickly turning to video to grow their businesses.

eCommerce 130

eCommerce Marketing Merchant Services Social Media 130

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Through partnerships with schools across the country, it will provide students, teachers and their families with online connectivity technology, complimentary lunches and shoes.

eCommerce 199

eCommerce Payment Services Payments Omnichannel 199

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Why E-commerce Businesses Need to Stay Updated with the CX Trends. 6 E-commerce CX Trends to Look out for in 2023.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Groove

MARCH 12, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Gentry Jensen of Cordova Outdoors In this episode of the eCommerce Masters Podcast, host Ethan Giffin engages with Gentry Jensen, founder of Cordova Outdoors, delving into Jensen's remarkable journey from a Navy SEAL to an innovative entrepreneur.

Outdoor 195

Outdoor eCommerce BigCommerce Travel 195

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 269

Customer Experience Shipping Costs eCommerce Improvements 269

lateshipment

NOVEMBER 18, 2022

It’s time to include quality video content in your e-commerce website and marketing process. We have curated a list of points to make our case for why video marketing is no longer an option but rather, a necessity for brands in today’s e-commerce space. Pick the right channel or platform. Ready to get started?

eCommerce 130

eCommerce Marketing Information Small Business Retail 130

Retail TouchPoints

MAY 14, 2024

Today’s consumers, especially Gen Z ( 73% ) and millennials ( 62% ), prefer to buy from a brand that offers interactive experiences that go beyond the standard ecommerce grid. Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. But Qurate isn’t giving up on TV. But that’s not all, folks.

Social Media 272

Social Media eCommerce Channel Events 272

Retail TouchPoints

AUGUST 19, 2020

But in reality, in the wake of COVID and the resulting shift to e-Commerce as the order of the day, retailers and brands outside of the Big Box set are scoring big wins with customers, and proving without a shadow of a doubt that they can thrive while remaining independent of giant e-Commerce marketplaces. . e-Commerce.

eCommerce 239

eCommerce Merchant Services Games Payment Services 239

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% Add the increasing CPC costs at all sorts of paid advertisement channels and harsher competition to that, and you get a not-so-rosy outlook for the market altogether.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

ChannelAdvisor

SEPTEMBER 8, 2022

The answer doesn’t matter — we have technology to do these things for us, whether it’s as simple as a calculator or as complex as CRM software. . When it’s done right, it makes processes so seamless, you can’t remember doing them without technology. . What Is E-Commerce Automation? How Does (E-Commerce) Automation Work?

eCommerce 98

eCommerce Channel Order Fulfillment Technology 98

lateshipment

MAY 30, 2023

While the COVID-19 pandemic did slow the economy down amidst a lot of problems, it also led to an e-commerce surge and accelerated digital transformation by 5 years. And one such channel that can be the best choice for you in the current scenario is your social media game. Here are some of them that are currently in the trend.

Social Media 130

Social Media Technology eCommerce Shipping Costs 130

ChannelAdvisor

JUNE 29, 2022

The beauty industry is getting a digital makeover, according to eMarketer’s new report, US Beauty E-Commerce 2022: How to Win Over Gen Z and the Ever-Evolving Online Shopper. This year, US cosmetics and beauty retail e-commerce sales will more than double 2019’s figures. New Technologies for Innovative Shopping .

eCommerce 95

eCommerce Beauty and Health Social Media Specialty Retailers 95

Groove

MAY 7, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Tom McManus of KegWorks.com In this engaging podcast episode, Tom McManus, CEO of KegWorks, shares the journey of his business from a specialized eCommerce store to a prominent leader in architectural metalwork for the hospitality industry. bar renovations.

eCommerce 195

eCommerce Magento B2C BigCommerce 195

ChannelAdvisor

AUGUST 12, 2022

According to recent research by Digital Commerce 360 , collective sales on B2B marketplaces grew 130% year over year in 2021 to $56 billion, making them the fastest growing segment in B2B ecommerce. Marketplaces are an optimal channel option for both consumers and sellers. Why are marketplaces so important to B2B companies now?

eCommerce 85

eCommerce B2B Shipping Costs Multichannel 85

Retail TouchPoints

MAY 7, 2024

69% of consumers go straight to the search bar when they visit an ecommerce site, and their search interactions provide merchants with crucial information about their intent, preferences and needs. Applying insights to off-site marketing channels. Understanding this issue helps add the right synonyms to prevent lost sales.

eCommerce 244

eCommerce Improvements Information Omnichannel 244

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. E-Commerce has become and will remain the primary selling channel for most retailers. Consider Curbside Pickup.

eCommerce 198

eCommerce Operations Fulfillment Customer Loyalty 198

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. The RTP editors share their thoughts on the trends and insights revealed by the 16 experts cited in the E-Commerce Innovations Special Report.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Retail TouchPoints

FEBRUARY 9, 2021

and also has teamed up with e-Spirit to enhance its ecommerce customer experience. GNC also announced that it would deploy e-Spirit’s FirstSpirit Digital Experience Platform. . GNC has partnered with Target subsidiary Shipt to offer same-day delivery of its health and wellness products across the U.S.,

eCommerce 196

eCommerce Beauty and Health Customer Loyalty Customer Experience 196

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 238

B2B eCommerce BigCommerce Omnichannel 238

Steve Dennis

APRIL 29, 2022

On average, e-commerce penetration is only slightly ahead of where we would expect it to be had the pandemic not happened. My fellow Forbes contributor Jason Goldberg calculated that “non-store” sales (a decent proxy for “e-commerce”) were up about 35% when compared to two years ago when the Covid crisis first hit.

eCommerce 88

eCommerce Fulfillment Books Accessories 88

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play.

Multi-channel 106

Multi-channel Channel Multichannel eCommerce 106

365 Retail

APRIL 2, 2024

In the rapidly evolving digital landscape, where e-commerce has solidified its position as the cornerstone of retail, the necessity for continuous customer support across a plethora of channels has emerged as a fundamental standard.

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52

Retail TouchPoints

JUNE 27, 2023

When it comes to ecommerce, the answer is a resounding “yes.” Here are just a few that will positively disrupt ecommerce: 1. Retailers and brands spend weeks or months mapping new products and catalogs to online channels. Retailers and brands spend weeks or months mapping new products and catalogs to online channels.

eCommerce 277

eCommerce Multi-channel Multichannel Channel 277

ChannelAdvisor

AUGUST 19, 2022

If only managing e-commerce inventory was as easy as running a lemonade stand. Real e-commerce companies must manage multiple moving parts of their business — the most complex of which is inventory management. Keeping inventory updated across multiple channels is hard work, especially during peak selling seasons.

eCommerce 92

eCommerce Management Shipping Costs Drop Ship 92

lateshipment

NOVEMBER 11, 2021

In this article, we’ll be putting our focus on BFCM, the biggest time of the year for e-commerce retail, where they look forward to maximizing their Holiday season sales. The crisis has become the biggest stumbling block e-commerce businesses would ever face in history. Increased customer acquisition costs.

eCommerce 130

eCommerce Customer Shipping Costs Social Media 130

ChannelAdvisor

NOVEMBER 21, 2022

It doesn’t really matter whether you’re new to the e-commerce game or you’ve been selling on marketplaces for years — the pace of change is enough to overwhelm even the most seasoned veteran. . 10 Best Practices to Improve E-Commerce Sales. Consumers are at the heart of all commerce — and they know it.

eCommerce 98

eCommerce Shipping Costs Fulfillment Social Media 98

ChannelAdvisor

DECEMBER 22, 2021

But, as 2021 winds down, it’s time to think about the bigger picture and look at what we’ve seen and learned in e-commerce as we head into 2022. We are seeing an accelerated adoption of e-commerce as an effect of the pandemic. This has resulted in a massive investment in e-commerce infrastructure led by Amazon.

eCommerce 98

eCommerce Shipping Costs Fulfillment Supplies 98

Algopix

AUGUST 30, 2023

In today’s fast-paced digital landscape, staying ahead in the eCommerce industry requires continuous learning and adaptation. As an eCommerce seller, you’re undoubtedly familiar with the abundance of information available online, but have you considered the untapped potential of podcasts as a valuable resource for your growth?

eCommerce 108

eCommerce Shopify Information Technology 108