Retail TouchPoints

MARCH 14, 2024

The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group. Kroger’s data arm is known for its detailed customer insights and omnichannel sales reporting.”

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Retail Omnichannel Consumer Channel 277

Retail TouchPoints

DECEMBER 14, 2020

Offline support, such as the traditional customer service phone call, remains a great channel for two opposite use cases: to answer quick questions, such as “do you have that shirt in size 10?” To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Take a Down-to-Earth Approach.

Omnichannel 232

Omnichannel Live Chat Channel Improvements 232

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? But has it changed their priorities at all?

Technology 250

Technology Shipping Costs Omnichannel Mobile 250

Retail TouchPoints

NOVEMBER 3, 2023

Ironically, one of the things that made this such a tall order was that the retailer’s original customer group really, really loves the brand. Digital is not a channel, platform or technology — it’s a business driver,” said Preis.

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Channel Apparel Customer Marketing 259

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Current group CEO Henry Birch will step down on 24 September 2022 after four and a half years in the role. The Very Group appoints Lionel Desclée as group CEO.

Payment Services 120

Payment Services Payments Operations Omnichannel 120

Retail TouchPoints

MARCH 24, 2022

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. Retailers in this channel have been replaced by cash-and-carry concepts in some markets.”.

Retail 265

Retail Omnichannel Department Stores Fulfillment 265

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 226

Supplies Customer Experience Technology Omnichannel 226

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

ESW

DECEMBER 4, 2023

ENDS Notes to Editors About ESW: ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world’s best-loved brands and retailers to expand their DTC channel. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

365 Retail

MARCH 19, 2024

DAC Group has been appointed by multinational retail company Kingfisher PLC to improve online visibility as it seeks to increase ecommerce sales and in-store footfall for its DIY brands in the UK and Ireland, B&Q, Screwfix and Tradepoint.

SEO 67

SEO PPC Omnichannel Management 67

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. We admire H&M Group’s commitment to innovation and are excited to move forward in our journey together.”.

Customer Experience 245

Customer Experience Omnichannel Supplies Events 245

365 Retail

NOVEMBER 28, 2022

Within the context of Omni channels, retail formats have also undergone significant development and have become more responsive to the retail environment and customers. In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. An array of forms and formats.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

Sporting Goods 272

Sporting Goods Technology Omnichannel Operations 272

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 20, 2023

The luxury fashion house is partnering with EON , a company specializing in Digital ID technology, to embed a custom-produced song by Archive, a London-based trip-hop group, into items from the collection. Balenciaga is venturing into wearable tech with a new merchandise series that gives consumers exclusive access to media.

Arts 244

Arts Fashion Channel Technology 244

Retail TouchPoints

FEBRUARY 7, 2023

These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. Luxury brands are attempting to capitalize on this opportunity by easing their once-stringent brand parameters and taking an “omnichannel approach” to reaching the affluent, and digitally savvy, Chinese consumer.

Payments 281

Payments Omnichannel Payment Services Consumer 281

365 Retail

FEBRUARY 7, 2023

Steven Bartlett, Dragon’s Den investor and founder of Social Chain, is confirmed to headline at the Retail Technology Show , retail’s golden ticket event, taking place on 26 & 27 April 2023 at London’s Olympia, as it launches its trailblazing conference programme. Come visit 365 Retail at the Retail Technology Show on stand 5B11.

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Technology Retail Events Payment Services 98

Retail TouchPoints

APRIL 20, 2022

Enter Temeka Group , a provider of design, fabrication and installation services that has deep retail expertise — and is venturing further into the cannabis space. Behind the scenes, Temeka Group assists with plans and renderings that are submitted for licenses. Greenthumb’s are putting immersive, tech-driven experiences into action.

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Retail Social Media Technology Events 353

Retail TouchPoints

APRIL 16, 2024

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. Now, the new Amazon Live FAST channel aims to blend the experience of a shoppable social feed with streaming TV via 24/7 programming.

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Social Media Home Shopping Mobile Channel 130

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent. Identify talent gaps.

Retail 251

Retail Multi-channel Omnichannel Technology 251

Retail TouchPoints

NOVEMBER 3, 2023

I am honored to be leading this talented group of over 450,000 green apron partners, including this executive leadership team, to deliver human connection more broadly around the world for the benefit of us all.” said Michael Conway, Group President of International and Channel Development at Starbucks in a statement. “We

Technology 247

Technology Omnichannel Operations Marketing 247

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. Which new geographies and channels should we prioritize for long-term growth? Which new geographies and channels should we prioritize for long-term growth?

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Supplies Arts Customer Loyalty Fulfillment 222

Retail TouchPoints

MAY 1, 2023

RevTech Ventures , an early-stage venture capital firm that invests in both retailers and retail technology, sees potential in numerous areas. “We From a business model perspective, we have found DTC to be a misnomer,” explained Sonia Nagar, General Partner at Pritzker Group Venture Capital.

Retail 223

Retail Beauty and Health Omnichannel Operations 223

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. Retailers are no longer able to ignore the impacts of theft, fraud and abuse within their online channels. With that in mind, the negative financial impact of shrink is actually much higher than the reported $112.1

Recommendation 216

Recommendation Omnichannel Shipping Costs eCommerce 216

Retail TouchPoints

JULY 8, 2021

Read on to learn: The long-term influence of ecommerce; Consumers’ comfort levels returning to stores and shopping centers; Ways to assess and improve in-store experiences in light of new consumer concerns; and How retailers can use new channels such as Zoom to drive awareness and engagement.

Payment Services 285

Payment Services Retail Omnichannel Consumer 285

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience. 1, reporting to van Raemdonck.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

AUGUST 29, 2023

Scaling requires building a set of enterprise-wide data, analytics, technology, people and governance-related capabilities. Create seamless experiences: Personalizing an end-to-end customer experience requires orchestration across channels, so personalization and omnichannel journeys are inextricably linked.

Multi-channel 218

Multi-channel Retail Customer Experience Customer Data 218

Retail TouchPoints

JUNE 22, 2023

To build market share and introduce Anthropologie to a new group of customers, Preis and the leadership team have aligned on a vision that includes testing new storytelling mediums and marketing platforms while also investing more heavily in the brand’s key differentiators. Media and print tell a different story,” Preis said. “We

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Customer Clothing Consumer Fashion 257

Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

Retail 243

Retail Omnichannel Webinar Arts 243

Retail TouchPoints

AUGUST 23, 2023

“In recent years, we’ve seen retailers get creative with how they position and style mannequins, but they are missing a digital injection to make them future-fit and aligned with how today’s tech-savvy consumers are shopping ,” said Simon Hathaway, Group Managing Director, EMEA, at Outform in an interview with Retail TouchPoints. “We

Apparel 238

Apparel Accessories Omnichannel Consumer 238

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Based on these factors, warehouse technologies can be divided into three levels of automation: System Automation; Mechanized Automation; and. Automation Increases Warehouse Productivity and Accuracy.

Management 268

Management Order Fulfillment Fulfillment Shipping Costs 268

Retail TouchPoints

MAY 24, 2022

It’s actually a compilation use case of “older” technology that already exists. While these technologies were not nearly as welcomed by shoppers as brands hoped, the pandemic has motivated an interest and a use case. Incorporate technology relevantly and intuitively in order to continually facilitate adoption as innovation happens.

Retail 289

Retail Technology Consumer Omnichannel 289

365 Retail

DECEMBER 21, 2022

Alternatively, they can be used to display QR codes to allow customers to sign up for membership loyalty benefits or festive promotions, all while opening a channel for communication about future deals. This includes how digital signage is integrated to bring the omnichannel journey to life.

Technology 73

Technology Retail Omnichannel Outdoor 73

Retail TouchPoints

OCTOBER 13, 2021

As consumers adopted more and more digital technologies to cope with social distancing during the early stages of the pandemic (ecommerce chief among them), their familiarity with these technologies grew — leading to a series of lasting consumer behavior changes that we’re still adapting to as an industry.

Retail 245

Retail Omnichannel Technology Consumer 245

Retail TouchPoints

AUGUST 18, 2020

Through partnerships with schools across the country, it will provide students, teachers and their families with online connectivity technology, complimentary lunches and shoes. Margolis, previously president of CAA-GBG ’s Global Brand Management Group, took the helm of the company, now known as Payless Worldwide, in October 2019.

eCommerce 198

eCommerce Payment Services Payments Omnichannel 198

Retail TouchPoints

APRIL 21, 2021

Almost every aspect of the current evolution of retail is enabled by technology. Our most comprehensive customer-facing technological tool is our My Verizon app. Increasingly, those aren’t the same channels. Leverage technology. I would argue that technology should be at the core of everything most businesses do.

Payment Services 223

Payment Services Retail Electronics Technology 223

Retail TouchPoints

MAY 1, 2023

RevTech Ventures , an early-stage venture capital firm that invests in both retailers and retail technology, sees potential in numerous areas. “We From a business model perspective, we have found DTC to be a misnomer,” explained Sonia Nagar, General Partner at Pritzker Group Venture Capital.

Retail 185

Retail Beauty and Health Omnichannel Operations 185