Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Now is not the time to be in analysis paralysis.

Retail 250

Retail eCommerce Technology Social Media 250

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. times higher than a site page that loaded in 5 seconds.

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Channel Merchant Services Payments Payment Services 78

Retail TouchPoints

JUNE 7, 2023

In the wake of OpenAI’s explosion in popularity, every other ecommerce and marketing technology company appears to be hitting the market claiming to have an artificial intelligence solution. How can Ecommerce Brands Safely Evaluate These Technologies? Understand the technology: How does the technology work?

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eCommerce Technology Supplies Blog 248

Retail TouchPoints

OCTOBER 13, 2023

Businesses are integrating commerce technology into these videos, making it easy for viewers to buy products they see. Features like “swipe-up” links and interactive elements turn these videos into sales channels. Tan grew up in Singapore and studied at Nanyang Polytechnic, earning a diploma in digital media design.

Marketing 290

Marketing Technology Games Information 290

Retail TouchPoints

JULY 14, 2021

Suppliers are breaking down their demand forecasts geographically, while retailers are breaking them down by channel. The technology does exist, but the fears surrounding data sharing have impeded processes being enacted, so it’s a mix of both complacency and a lack of process implementation. Is this flawed in an omnichannel era?

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

RetailMinded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. 63% of US brands plan to increase investment in retail software in 2022. Only 1% will decrease their investment.

Merchant Services 83

Merchant Services eCommerce Banking Technology 83

Retail TouchPoints

JULY 24, 2023

According to The Small Business Blog , emails are an effective marketing channel because most U.S. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6% This channel is tried and true, but retailers must take a creative and personalized approach to stand out.

Small Business Retail 233

Small Business Retail Marketing Retail Social Media 233

Retail TouchPoints

MAY 18, 2021

COVID-19 undoubtedly convinced a large number of ecommerce “virgins” to make their very first online purchase, but it’s likely much of the dramatic growth seen over the past year came from infrequent ecommerce users — those that had used online channels for less than 25% of their purchases prior to the pandemic.

eCommerce 185

eCommerce Shipping Costs Fulfillment Supplies 185

Kissmetrics

SEPTEMBER 19, 2017

When it comes to reaching engaged, relevant audiences, which marketing channels truly shine? And why has this technology suddenly re-ignited? What’s more, according to a separate study from Triton Digital and Edison Research , Americans tuning in to podcasts on a weekly basis has almost doubled since 2013: Image Source.

Channel 226

Channel Marketing Download Social Media 226

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

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Customer Multi-channel Channel Customer Experience 263

Retail TouchPoints

OCTOBER 10, 2022

This is true all year long, but recent studies show at least 26.8% With social marketing in decline , and with the economic uncertainty driving the need to reduce “awareness” marketing in favor of performance channels, the need for retailers to find new measurable, scalable marketing channels is more urgent than ever.

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Multi-channel Marketing Retail Channel 283

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent. The Need to Network.

Retail 268

Retail Multi-channel Omnichannel Technology 268

Retail TouchPoints

FEBRUARY 15, 2024

However, as a study from Oxford found, the effects of technology on loneliness depend on the type of interaction with that technology. But looking outside the office, it’s clear the technology has also formed a complicated knot in the ongoing loneliness crisis.

Live Chat 241

Live Chat Social Media eCommerce Consumer 241

Retail TouchPoints

JULY 29, 2022

Shopper promiscuity] is at levels unprecedented in the history of studying shoppers, and it’s only going to continue to get worse, or better depending on your perspective.”.

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Consumer Channel Events Retail 320

Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. Retail TouchPoints (RTP): Shikatani Lacroix Design’s latest white paper looks at finding the balance between technology and human interaction.

Customer Data 264

Customer Data Customer White Paper Technology 264

365 Retail

MAY 2, 2023

Wunderkind’s 2023 [GL1] WunderkIndex Report conducted in-depth research of 99 UK eCommerce brands, analysing on-site shopping journeys and customer engagement across both email and text channels over a six-month period.

Channel 52

Channel Retail Download eCommerce 52

Salsify

JANUARY 10, 2020

These are all brands of ShurTech , a subsidiary of ShurTape Technologies, an industry-leading producer of pressure-sensitive masking, duct, packaging, and specialty tape products. The majority of people have used a Duck Tape, FrogTape, or Painter’s Mate Green at some point in their lives.

Channel 78

Channel Technology Improvements Operations 78

365 Retail

SEPTEMBER 28, 2023

The final day of eCommerce Expo and Technology for Marketing 2023 opened with a keynote session on diversity in retail and how businesses have adapted to the modern needs of digital customers. Internally, our employees are asking more and more about why they’re doing the work in the first place and what their purpose is. .”

Technology 63

Technology eCommerce Marketing Retail 63

RTP blog

JANUARY 14, 2019

By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. that a consumer’s average attention span as it relates to online activity is six seconds.

Financial Services 150

Financial Services Technology Online Retail Retail 150

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. However, multiple studies have found that the opposite is true.

Shipping Costs 277

Shipping Costs eCommerce Customer Shipping 277

365 Retail

MAY 17, 2022

Axerve, Payment Partner to Grow, specialising in creating accessible and frictionless payment solutions for Ecommerce and physical sales, today announces the release of a new white paper, ‘ New technologies and trends in digital payments in 2022 ’. billion in fees, labour, and lost business in 2020. Download the White paper.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

365 Retail

AUGUST 16, 2023

According to a new survey released today by Honeywell , nearly six in 10 retailers plan to adopt artificial intelligence, machine learning and computer vision technologies over the next year to enhance the shopping experience offered within stores and online.

Technology 52

Technology Live Chat Retail Customer Experience 52

Retail TouchPoints

SEPTEMBER 6, 2022

At the same time, just to complicate things further for retailers, Gen Z actually likes to shop in physical retail stores, according to the study. That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. Give young shoppers options to pay for goods.

Merchant Services 270

Merchant Services Payment Services Financial Services Omnichannel 270

Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. Shopping with a PC or smartphone only ranks second and third in the PwC study. Are you Listening? Payments play a key role.

Payments 272

Payments Payment Services Social Media Electronics 272

Retail TouchPoints

APRIL 26, 2021

And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”. Hybrid Shopping is Here to Stay. Only more so.

Retail 278

Retail Mobile Reference Download 278

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

Supplies 240

Supplies Customer Experience Technology Omnichannel 240

Retail TouchPoints

FEBRUARY 12, 2021

The study draws on the expertise of its team of global analysts covering 100 countries around the world to identify the traits that will define consumer behavior this year. The goal is to offset COVID-related inconveniences and recapture an experience that feels normal ,” according to the Euromonitor study, but one size does not fit all. “The

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Retail TouchPoints

AUGUST 16, 2021

If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel! According to a recent study , 80% of consumers point to a positive returns process to drive brand loyalty. But don’t stop there.

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

APRIL 29, 2021

Retailers are turning toward a future, preferably sooner rather than later, where they leverage technology to automate processes, and rely on science rather than human guesswork to forecast and recommend the right course of action. A good place to start with a strategy tune-up is in that most fundamental of all retail levers — pricing.

Retail 279

Retail Recommendation Supplies Technology 279

Korona

JANUARY 6, 2023

This article will introduce you to 10 eCommerce social media marketing case studies that involve brands that have successfully utilized social media for greater brand awareness and increased sales. 10 Successful eCommerce Social Media Marketing Case Studies. They partner with companies to achieve clarity, messaging, and technologies.

Social Media 52

Social Media eCommerce Marketing POS 52

365 Retail

MAY 3, 2022

A GWI study last year found that users spend more time with TikTok than they do on any other platform. The post Soda Folk becomes the first soft drink on TikTok’s live stream shopping channel appeared first on 365 RETAIL | Retail Technology News. The average time spent on TikTok was 27.3 hours per month versus 15.5

Channel 74

Channel eCommerce Social Media Technology 74

Retail TouchPoints

OCTOBER 16, 2023

Despite a positive job market and a stabilized economic environment, most consumers ( 96% ) are looking to save money in the short term, according to a recent study from PwC. With AI and collaborative technology, “all of the guesswork is gone and there’s less running between vendors,” Pavich said.

Merchant Services 317

Merchant Services Consumer Marketing Information 317

365 Retail

AUGUST 4, 2022

Irrelevant content and inconsistent cross-channel communications top shoppers personalisation peeves, the latest research from insights-led customer engagement platform, MoEngage , revealed, as retailers and brands rally to meet consumers’ digitally accelerated engagement demands.

Channel 52

Channel Retail Presentation Customer Data 52

Retail TouchPoints

MARCH 21, 2022

With Verizon’s recent expansion of our 5G Ultra Wideband network , which now covers more than 100 million people, it’s easier than ever for small and mid-sized business retailers to access 5G and maximize their technology adoption in the same way that large enterprises do. 5G can Drive Consumer Engagement. Improved Customer Experience.

Payment Services 261

Payment Services Small Business Retail Retail Customer Experience 261

Fabric

DECEMBER 15, 2023

Read on to learn about the strategies and technologies that will shape the retail experience in 2024 and beyond. The discussion underscored that, in the current landscape, retailers of all sizes have the opportunity to deliver on true omni-channel promises. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.”

Merchant Services 248

Merchant Services Payment Services Payments ACH 248

Retail TouchPoints

OCTOBER 31, 2023

Consumers’ ongoing shift to digital channels, and the unpredictability of their purchasing behaviors, is driving retailers to be conservative with their holiday hiring. Lotis Blue’s recent Future of the Retail Workforce Study analyzed data from more than 1,000 hourly retail workers. Provide flexible scheduling.

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Omnichannel Consumer Management Technology 274