Retail TouchPoints

JUNE 5, 2024

About two-thirds of companies plan to invest more in AI in the next six months, and 60% of commerce leaders recognize the value of AI in boosting customer experience to provide a competitive advantage. Determining how and where to implement this technology to drive ROI remains a significant challenge.

eCommerce 287

eCommerce Recommendation Customer Experience Technology 287

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Results are only as good as the data you feed it.

Customer Data 62

Customer Data Customer Multi-channel Events 62

Retail TouchPoints

MAY 29, 2024

Although the technology has been steadily advancing for decades, recent availability of large language models (LLMs) that make AI platforms easy to use have convinced business leaders that AI insights for their employees can just be a question-and-answer interaction away. The challenge, however, is dealing with too much of a good thing.

POS 323

POS Merchant Services Point of Sale Department Stores 323

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 57

Technology Retail Customer Retention Customer Data 57

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement.

PayPal 276

PayPal Merchant Services Payment Services Consumer 276

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 258

B2B eCommerce BigCommerce Omnichannel 258

Retail TouchPoints

DECEMBER 24, 2020

Data breaches pose a significant risk to digital retailers, leading to lost customer trust and potentially far worse. Whether it’s malicious code placed on a checkout page or a clever phishing attack, hackers will find a way to siphon off sensitive customer data. Data breaches are a fact of life in the retail industry.

Customer Data 152

Customer Data Customer Jewelry Payment Services 152

RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options.

Technology 150

Technology Retail POS PayPal 150

Retail TouchPoints

APRIL 17, 2024

While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy. It’s not merely about substituting cookie-based tracking with another data-centric method.

Social Media 307

Social Media B2C B2B Customer Data 307

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

DECEMBER 1, 2022

Batteries Plus has rolled out a new online experience, using customer data to create a more customized and personalized shopper journey. The company will continue to build on its new digital offerings in order to cultivate deeper relationships with its customers.

Omnichannel 274

Omnichannel Customer Data eCommerce Platforms Technology 274

Retail TouchPoints

APRIL 1, 2024

On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention. Furthermore, businesses have up to a 70% chance of making a sale with an established customer while making a sale with a new customer is successful only about 5-20% of the time.

Retail 318

Retail Customer Experience Customer Retention Technology 318

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 276

Payment Services Retail POS Operations 276

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. Sensor technology and video scans track your movement across the store.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. Here are some ways leading companies are using checkout-less shopping to create a frictionless shopping experience. Sensor technology and video scans track your movement across the store.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

365 Retail

MARCH 2, 2023

The economic uncertainty is creating a great deal of pressure on high-street firms, which is why the time is right to invest in technology. Why Invest In Technology Now? In today’s world, a retail company must convince customers to shop both offline and online. Just What Can Technology Do For Business?

Technology 73

Technology Customer Experience POS Point of Sale 73

Retail TouchPoints

MARCH 20, 2024

Removing cookies will wreak havoc on marketers, as they won’t have access to third-party data that many companies rely on to target consumers with personalized ads. pop-up, giving you the option to enable that site to remember your data or not.

Small Business Retail 274

Small Business Retail Recommendation Consumer Customer Data 274

Retail TouchPoints

OCTOBER 23, 2023

In July, some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies. 17 blog post. “As

Technology 261

Technology Supplies Customer Data Blog 261

Forrester eCommerce

JUNE 15, 2022

Fears of recession, tightening financial markets, and market downturns have led to layoffs in technology and cryptocurrency companies and have even impacted the cybersecurity space. These companies have valuable intellectual property and customer data that they must continue to protect during this tumultuous time.

Cryptocurrencies 195

Cryptocurrencies Customer Data Technology Marketing 195

Omnisend

JANUARY 10, 2024

Reading Time: 10 minutes Run a simple search and you’ll find hundreds of WordPress development companies and agencies offering professional help. Sorting through these myriad options makes finding a reliable company a painful task. Their portfolio includes working with multiple companies with high-traffic websites.

Web Design 78

Web Design Shipping Costs SEO Beauty and Health 78

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

MARCH 24, 2022

Safety footwear and workwear retailer Red Wing Shoe Company has launched a new AI-driven 3D fit experience to help customers find just the right work boot at all of its 500 stores. The retailer will combine this information with new foot scanning technology from Volumental. ” . ”

Recommendation 272

Recommendation Technology Customer Data Information 272

Retail TouchPoints

MAY 3, 2023

The cookieless future has settled and users worldwide demand their data be kept private. Forbes reports that companies are now faced with increased pressure to find new ways to track marketing behaviors. The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies.

POS 269

POS Customer Experience Customer Technology 269

Retail TouchPoints

JUNE 9, 2023

Located in the center line of the expo hall, between aisles 1100 and 1200, the solution providers and agencies include companies working at the cutting edge of connected commerce, with a strong concentration in the industry’s hottest technology: AI.

Presentation 272

Presentation Customer Data Channel Operations 272

Retail TouchPoints

JUNE 10, 2024

The next level of first-party data marketing is using a customer data platform (CDP) or a marketing data warehouse to build audiences with data from different sources of tools and technology, such as a CRM, ERP, POS system and digital analytics, social media or email platforms.

Marketing 286

Marketing Customer Social Media POS 286

Retail TouchPoints

DECEMBER 15, 2022

The convenience retailer and pizza chain’s partnership with Salesforce helped it consolidate fragmented technologies and automate its personalization strategy, allowing Casey’s to send 200 million personalized communications every month with messaging tailored to each customer’s purchasing history. 6 billion engagements captured. .

Arts 292

Arts Mobile Customer Loyalty Customer Data 292

Retail TouchPoints

NOVEMBER 9, 2023

Disclosure can seem daunting for a company’s cybersecurity program if it won’t withstand investor scrutiny. Many companies are not ready today to reveal their cyber capabilities to the extent that the new rule requires. Application security issues often stem from heavy customization and the usage of third-party technologies.

Retail 303

Retail BigCommerce eCommerce Platforms eCommerce 303

RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Remote Management.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

FEBRUARY 15, 2023

The integration will allow merchants to merge the capabilities of AI.Retail with Google Cloud technologies such as data analytics, AI and product discovery to more holistically analyze their business. Current customer Albertsons Cos.

Merchant Services 289

Merchant Services Supplies Retail Customer Data 289

Retail TouchPoints

AUGUST 29, 2023

For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Personalization is the act of tailoring an experience based on information a company has learned about an individual. Basically, customers now expect to feel known.

Multi-channel 245

Multi-channel Retail Customer Experience Customer Data 245

Forrester eCommerce

NOVEMBER 23, 2022

Companies want to be insights-driven, customer obsessed, and future fit. This journey includes investing in data literacy or spending on tech. In 2022, 75% of US business decision-makers responded that they are adopting enterprise-wide data literacy, and companies are projected to spend 4.7

Improvements 363

Improvements Technology Customer Customer Data 363

Retail TouchPoints

SEPTEMBER 10, 2021

Clarus Commerce has acquired digital engagement solution provider PrizeLogic in a deal that aims to combine both companies’ core competencies and proprietary technologies. The companies seek to leverage their loyalty, rebate and promotion solutions to help retailers drive engagement.

Gifts 255

Gifts Customer Data Technology Consumer 255

Retail TouchPoints

APRIL 7, 2022

Quality Mart will pilot “virtual drive-thru” technology from the SWIPEBY curbside and pickup platform at five of its North Carolina locations. The craze for curbside pickup accelerated by COVID has hit the convenience store segment.

Fulfillment 258

Fulfillment Customer Data Technology Customer 258

Kissmetrics

MAY 10, 2021

The boom of Bitcoin has made blockchain technology a trending topic. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business.

Cryptocurrencies 262

Cryptocurrencies Marketing Social Media Cryptography 262

Retail TouchPoints

JULY 13, 2023

Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services. But when every company can potentially become a fintech company, that requires us to reimagine the way we view compliance.

Merchant Services 245

Merchant Services Payment Services Payments Banking 245

Retail TouchPoints

APRIL 20, 2022

Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Everything from the millwork to the fixtures and technology drive a brand story. Plus, the interactive RFID stations are a ‘must-see.’

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JANUARY 4, 2022

Best Buy is the latest retailer to enter the advertising market with the launch of Best Buy Ads, an in-house media company designed to help shoppers explore the retailer’s products, services and offers. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits.

Omnichannel 289

Omnichannel Customer Data Mobile Recommendation 289