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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

Moreover, at a time when long-reliable social networks are experiencing massive upheavals, people are looking for connected experiences that feel safe, secure, and ethical – and while online shopping may not sound like the primary destination for those experiences, shopping has historically been a social affair.

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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

Retail TouchPoints

That’s why we put a magnifying glass over these emerging consumers and employees — to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees. . In the course of our research we found that: In the U.S.:

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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Retail TouchPoints

But it’s important to note that there are plenty of brands and retailers seeing the payoff from their own standalone investments, especially as consumers seek to blend the ease and flexibility of shopping online with the interactivity of shopping in-person. “By Who is our target consumer?” What does our consumer want to listen to?”

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. Whether creating text-based content, webinars or online learning courses , your content needs to first answer your customer’s questions so that they don’t have to speak to a live agent on your team.

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

Schedule social media posts. You can convert videos to any format to compliment your social media and website content. LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time. Answer customer questions. Reach out to new leads.

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The Best Rewards Apps for Shopify Store Owners

Ecommerce Platforms

With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. You also get automated fraud protection, and live chat customer service. Starter: $19 per month for all the Basic features plus support for 150 orders and live chat customer service.

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How an Omnichannel Approach Can Build a More Diverse Customer Base

365 Retail

According to Harvard Business Review, 73% of all consumers now use multiple channels during their purchase journey. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits? TikTok has become one of the most popular social media platforms, with over 1.5