Retail TouchPoints

APRIL 1, 2024

Gone are the days of merely transactional interactions — customers now crave meaningful connections and personalized conversations, and providing these will set your brand apart. This focus on CX isn’t just a passing trend but rather a fundamental shift in consumer behavior.

Retail 276

Retail Customer Experience Customer Retention Technology 276

Retail TouchPoints

APRIL 27, 2023

By matching this information with Roku’s first-party data, marketers can better quantify the impact of TV streaming advertising on product sales while keeping customer data from both parties secure. Instacart Ads allow CPG brands to connect directly with consumers online at the point of purchase.

Consumer 201

Consumer Customer Data Marketing Information 201

Retail TouchPoints

JULY 28, 2022

Online shopping has come a long way in providing consumers with a vision of how products might look on them. In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? What to Look Out For.

Retail 227

Retail Customer Data Information Consumer 227

GetElastic

SEPTEMBER 30, 2021

Shopping online, interacting with social media, installing mobile apps – all these actions leave a trail of data used to identify people. Storing and securing data was largely unregulated until 2018 when GDPR took effect. Think of the GDPR as a kind of consumer bill of rights governing data use.

Consumer 144

Consumer Information Fulfillment Social Media 144

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? In fact, according to IAB’s popular new study, The Rise of the 21st Century Brand Economy, the future of retail growth comes from direct consumer relationships. Today we’ll explore five essential elements your brand needs to know for going direct to consumer.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

FEBRUARY 1, 2024

While discounts are typically a last resort, toward the end of 2023 it became clear that consumers were winning this game, as many retailers offered steeper discounts than [in the] last four years ahead of the holiday season. I think that’s probably what we’re getting at [with this data point].” Is it clean?

Games 217

Games Retail Definition Management 217

Retalon

APRIL 26, 2024

A Milestone in Customer Data Security [TORONTO, March 24, 2024] — Retalon, an award-winning provider of predictive analytics and AI solutions for the retail industry, is proud to announce that it has successfully achieved SOC 2 Type II compliance.

Customer Data 41

Customer Data Supplies Operations Improvements 41

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 163

eCommerce Retail Technology Customer Data 163

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. An Introduction to PCI Compliance.

Payment Services 262

Payment Services Retail Electronics Information 262

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment.

Webinar 247

Webinar Consumer Payments Marketing 247

Retail TouchPoints

OCTOBER 14, 2021

NuData , an online security firm owned by Mastercard, reported that 76% of attacks on retailers in the second half of 2020 were qualified as sophisticated, meaning they were harder to detect and increased the likelihood of a large breach. Your security culture cannot rely solely on your IT department; it is a team effort.

Retail 182

Retail BigCommerce Information Customer Data 182

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers. How Can I Leverage First-Party Data?

Retail 262

Retail Social Media Presentation Customer Loyalty 262

Retail TouchPoints

JANUARY 5, 2024

Google’s move, along with increased privacy regulations (particularly in the EU), have put a premium on zero- and first-party data. Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers.

Recommendation 275

Recommendation Consumer Information Customer 275

RetailMinded

JULY 15, 2021

Amidst all the work, it’s easy to put the issue of data security in the background. Unfortunately, data security threats are real and you don’t have to become a victim before you act. As a business, you can’t just collect data; you also are responsible for protecting it. Minimizes Risk Of Data Breach.

Payment Services 52

Payment Services Retail Information Improvements 52

ESW

SEPTEMBER 3, 2018

eCommerce companies in developed markets need to recognize that such markets present tremendous opportunities for them to reach new customers. The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? At the center of increasing international eCommerce is the consumer.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Forrester eCommerce

APRIL 12, 2019

If you have worked in or around tech for the last decade, you have heard — or likely spoken — this irreverent remark about the data economy. While critics are all too willing to give this judgment on the use of consumer […]. “If You’re Not Paying For It, You’re The Product. ”

Consumer 277

Consumer Customer Data Customer 277

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Sustainable and Ethical Practices: As environmental awareness continues to grow, consumers are placing increased importance on sustainability and ethical practices.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JULY 13, 2023

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 210

Merchant Services Payment Services Payments Banking 210

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z.

Merchant Services 256

Merchant Services Customer Payment Services Social Media 256

Retail TouchPoints

SEPTEMBER 10, 2021

The integration of PrizeLogic’s Engage platform into Clarus Commerce solutions is expected to have the following loyalty benefits: PrizeLogic’s solutions (points, punch card, multi-action dashboards and rewards) will augment Clarus’s existing loyalty capabilities, while sweepstakes, contests, fire drills and social kickbacks will add additional engagement (..)

Gifts 204

Gifts Customer Data Technology Consumer 204

365 Retail

MARCH 10, 2024

The integration of AI in e-commerce is set to streamline and automate various processes with chatbots and virtual shopping assistants providing instant customer support. Consumers will enjoy the convenience of fast and secure online payments in 2024, eliminating the need for tedious form-filling and reducing cart abandonment.

eCommerce 104

eCommerce Payment Services Payments eCommerce Marketing 104

Retail TouchPoints

JULY 24, 2023

consumers have at least one email account, with the average addresses per person totaling 2.5. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6% In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting.

Small Business Retail 207

Small Business Retail Marketing Retail Social Media 207

Retail TouchPoints

MARCH 9, 2023

For that generation, this,” Hawkins said holding up his cellphone, “is just who they are, and they demand a great experience — they want it now, they want it easy, they want it fast and they want it secure. The goal was to enable fast, secure transactions across all devices (critical for Forever 21’s mobile-first customer base).

Omnichannel 268

Omnichannel Social Media Mobile Fashion 268

ESW

SEPTEMBER 3, 2018

eCommerce companies in developed markets need to recognize that such markets present tremendous opportunities for them to reach new customers. The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? At the center of increasing international eCommerce is the consumer.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Retail TouchPoints

JANUARY 27, 2021

According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover. Challenge 2: Consumer Confidence — Slow to Recover. The influence of consumer confidence on retail sales cannot be overstated.

Retail 278

Retail Social Media Channel Multichannel 278

Retail TouchPoints

APRIL 20, 2022

Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories. Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.” Photo credit: Cookies.

Retail 351

Retail Social Media Technology Events 351

365 Retail

APRIL 20, 2024

A New Approach to Customer Relationships for Brick-and-Mortar Customer retention is fundamental to profitability, demanding deep, meaningful relationships with consumers. This can be challenging in the case of in-store customers who might not be opted in to email newsletters or other communications.

Technology 59

Technology Retail Customer Retention Customer Data 59

RTP blog

NOVEMBER 19, 2018

Here are a few areas to consider this holiday season: Ramp Up Consumer Engagement Where Needed Holiday shopping can be a make-or-break experience regardless of which channel customers are spending their time in. A smarter store makes for a faster, more efficient store ecosystem for customers and associates to enjoy.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. To them, that’s a lot more secure than a call center rep or someone at the POS in a store bringing up my profile.”

Retail 232

Retail Technology Customer Experience Consumer 232

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 273

Customer Loyalty Customer Consumer Gifts 273

Retail TouchPoints

FEBRUARY 28, 2024

Here are a few key benefits of predesigned, prebuilt data models: Time and cost savings: Employing predefined and prebuilt data models can save time while achieving useful analytical and behavioral models. Analysts save time that would otherwise be spent developing data models from scratch.

Toys 201

Toys Supplies Improvements Marketing 201

RTP blog

APRIL 16, 2018

Done properly, this approach should result in better conversion rates than campaigns based on less specific data. Make Trusted Customers More Valuable Consumers now “ want what they want when they want it ,” as the National Retail Federation’s latest report shows.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 308

Retail Customer Experience Technology Customer Data 308

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. Although product and pricing remain key to acquiring customers in the retail space, it’s the top-notch, memorable experience a brand delivers that makes them stay. While shoppers might be strapped for cash given a 9.1%

Payment Services 203

Payment Services Live Chat Payments Retail 203

Retail TouchPoints

SEPTEMBER 28, 2021

But new laws, regulations and tech policies are forcing businesses to completely rethink how they collect and use data. Additionally, consumers have become more aware of companies’ data collection practices and have actively responded to personalization practices they perceive as shady, intrusive or both. said Kibel.

Consumer 249

Consumer Customer Experience eCommerce Technology 249

365 Retail

MARCH 10, 2024

The integration of AI in e-commerce is set to streamline and automate various processes with chatbots and virtual shopping assistants providing instant customer support. Consumers will enjoy the convenience of fast and secure online payments in 2024, eliminating the need for tedious form-filling and reducing cart abandonment.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

365 Retail

NOVEMBER 17, 2023

Today’s retailers face an increasingly competitive environment, driven by changing consumer behaviours and technological advancements. The rise of e-commerce, the expectation for seamless omnichannel experiences, and the growing importance of data analytics have all posed new challenges.

Retail 59

Retail eCommerce Customer Experience Technology 59