iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. Learn more about iVend’s leading online retail solutions Read more ChatGPT, developed by Open AI * , is an artificial intelligence model specifically designed to ‘understand’ and respond to human language.

POS 96

POS Omnichannel Retail Social Media 96

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. What is omni-channel retail? Square defines it as: “Meeting people on the channels where they are shopping and buying, whether it’s in a physical store or an online store or on social media, and connecting the dots between those channels.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. What customers want and what retailers are currently offering still isn’t matched up, even though as a business owner you do your best to meet their needs whenever and wherever you can. For retailers, being there at all of those touch-points is known as omni-channel selling.

Channel 381

Channel Consumer Omnichannel Shipping Costs 381

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. We’ll also investigate how senses available online can be used to trigger perceptions via the absent ones. virtual reality). 74% of U.S.

Technology 257

Technology Retail Customer Experience Presentation 257

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 273

Payments Omnichannel Payment Services Consumer 273

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Last year, COVID-19 lockdowns that restricted shopping at brick-and-mortar stores sent shoppers online.

Shipping Costs 225

Shipping Costs Retail Omnichannel Supplies 225

Retail TouchPoints

SEPTEMBER 18, 2023

This holiday season, though prices are still high and purse strings remain tightened, there’s slightly more stability inherent in the current retail environment that will bring more clarity to the numbers. Retailers will leverage this moment to focus on operational efficiencies and consumer connection.

Retail 271

Retail Gifts Recommendation Consumer 271

ESW

JUNE 23, 2023

trillion by 2026, making up 27% of all retail sales. And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years.

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

FEBRUARY 9, 2022

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

Payment Services 228

Payment Services Shopping Carts Omnichannel Multi-channel 228

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Shipping Costs 147

Shipping Costs Merchant Services Fulfillment Omnichannel 147

SellBrite

JANUARY 5, 2018

Omnichannel strategies have the power to create memorable, lasting experiences for consumers. And the better the experience, the higher chance you have of landing higher lifetime value customers. Omnichannel is a new type of strategy that is tough to implement. What even is omnichannel? Image Source).

Omnichannel 149

Omnichannel eCommerce Customer Multi-channel 149

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Listen to the session on demand.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 234

Shipping Costs Payment Services Merchant Services Payments 234

Retail TouchPoints

AUGUST 3, 2023

The dot.com bust in 2001 slowed, but didn’t stop, the inexorable move toward consumers shopping and buying online. As we have grown consistently more accustomed to having the world at our fingertips, online shopping has only grown. Retail brands cannot feed the internet enough content to satisfy consumers.

Marketing 230

Marketing Retail Social Media Consumer 230

Retail TouchPoints

AUGUST 10, 2021

Opening the Retail Landscape: Action for Inclusion and Innovation will feature Target’s Director of Multicultural Merchandising Melanie Gatewood along with Jasmin Foster, Founder of Be Rooted. Rethinking the Brick-and-Mortar Store. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce.

Events 264

Events Supplies Omnichannel Consumer 264

ChannelAdvisor

APRIL 3, 2018

Online retailers: How’s your omnichannel customer experience these days? If you’re struggling with this integrative approach to online retailing, this Forrester report is one you’ll definitely want to read. Some of these sellers still stick to the BOPIS model (buy online, pick up in store).

Omnichannel 40

Omnichannel Fulfillment Download Customer Experience 40

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 209

Payments Payment Services Customer Experience Social Media 209

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. As we move further into modern retail, many businesses are also implementing online merchandising strategies. 2: Omnichannel Buying Experiences.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Retail TouchPoints

JANUARY 24, 2022

In fact, 32% believe that retail as a whole will experience 5% growth or more this year, according to Deloitte’s 2022 Retail Industry Outlook. Retailers are still pretty optimistic in terms of the power of the consumer in spite of the inflationary headwinds ,” said Rod Sides, Vice Chair and U.S.

Retail 238

Retail X-cart Omnichannel Supplies 238

Fabric

AUGUST 8, 2023

A recent survey found that 73% of consumers have experienced a delivery failure and the top issues cited were late delivery, delivery not arriving when expected, and length of time to make delivery. This includes on-shelf, in-transit, and on-order inventory at distribution centers, retail stores, suppliers, and more.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. See How Elastic Path Delivers Unique Customer Experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

RTP blog

APRIL 27, 2018

Staying ahead of market trends and customer behavior is critical for any business to survive and thrive. However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Personalized shopping carts and checkout experiences. What is Ecommerce Personalization?

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic. As lockdowns became the new normal, consumers and retailers started going ‘digital’.

eCommerce 303

eCommerce Retail Payment Services Social Media 303

Korona

NOVEMBER 10, 2022

While raising prices during uncertain economic times is not unheard of and may even be expected, it is not always the best option, especially when consumer spending is likely to decline. . Refrain from making the experience a headache by giving customers a tight deadline to return unwanted items.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

OrderDynamics

DECEMBER 7, 2017

Clicks to Bricks: Online Retailers Expand into Physical Stores. Over the past few years, a number of online retailers have expanded their digital-native presence into physical retail. Some retailers, like Bonobos and Warby Parker, use their stores as showrooms where customers can try on and order merchandise.

Online Retail 59

Online Retail Retail Channel Fulfillment 59

Retail TouchPoints

SEPTEMBER 2, 2022

To capitalize on this new market opportunity, brands and retailers must understand what Gen Z consumers want and expect from the brand experience. The Retail Influencer Network , an exclusive group of senior business leaders and influential investors and analysts founded by Berns Communications Group, will gather in New York City Sept.

Events 207

Events Magazine Consumer Fashion 207

365 Retail

MARCH 5, 2024

Amid escalating consumer expectations for impeccable shopping experiences, outsourcing emerges as a strategic initiative to secure the essential tech infrastructure. “Our scope extends beyond conventional customer service,” emphasizes Ralf Ellspermann, CSO of Cynergy BPO.

eCommerce 52

eCommerce Technology Arts Online Retail 52

Ecommerce Platforms

MARCH 18, 2023

Let’s start with perhaps the most traditional form of selling: retail. The term “retail” refers to the sale of goods and services to consumers. In other words, retailers sell products to everyday people, rather than wholesales or institutional buyers. How Does Retail Work? What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

ESW

JANUARY 16, 2024

The flood of post-holiday returns is a perennial headache for brands and retailers. But returns also present opportunities for online retailers and brands. Brands and retailers should, of course, focus on reducing returns. Returns by category Some retail categories see more returns than others.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

Customer Experience 266

Customer Experience Customer Omnichannel eCommerce Platforms 266

365 Retail

DECEMBER 7, 2021

Starting a retail business can be challenging nowadays due to the amount of competition you face, especially in online sales. Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52