Retail TouchPoints

OCTOBER 17, 2023

The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind.

POS 268

POS Mobile Point of Sale Channel 268

Groove

FEBRUARY 11, 2022

What is Mobile Website Optimization ? Mobile website optimization is exactly what it sounds like. It’s the way that eCommerce brands optimize their entire site to accommodate not only desktop but also mobile devices. This is an example of a website with absolutely zero mobile website optimization. Source: Appleinsider.

Mobile 370

Mobile Web Design eCommerce Recommendation 370

Groove

DECEMBER 23, 2020

Add in the number of sales made exclusively on mobile devices and the importance of mobile optimization becomes unavoidable. The challenge for many businesses, however, is developing a mobile eCommerce strategy that makes sense for them. Mobile eCommerce Trends To Look Out For. Offer Native Mobile eCommerce Checkouts.

Mobile eCommerce 370

Mobile eCommerce Mobile eCommerce Social Media 370

Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

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POS Mobile Payment Services Technology 245

Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., The result has been the creation of new enclaves of wealthy consumers in cities across the U.S., Then, ideally, one day those customers will say, ‘I’d love to go to Bal Harbour Shops.

Travel 299

Travel Consumer Shipping Drop Ship 299

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences.

Mobile 264

Mobile Payment Services Technology Payments 264

Retail TouchPoints

AUGUST 17, 2023

Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 246

Mobile Toys Payment Services Omnichannel 246

Groove

APRIL 17, 2020

According to BigCommerce, mobile eCommerce sales are expected to account for 54% of total eCommerce sales by 2021. If your eCommerce website is not optimized for mobile, you could be missing out on valuable revenue. Mobile eCommerce Best Practices. Avoid angering customers and delaying the conversion process.

Mobile eCommerce 300

Mobile eCommerce Mobile eCommerce Shopping Carts 300

Groove

JULY 30, 2020

According to BigCommerce, mobile sales are expected to account for 54% of total eCommerce sales by next year. That being said, websites designed for mobile devices are bound to engage more customers and drive more revenue than those designed only for desktop. 5 Mobile eCommerce Design Tips To Implement ASAP.

Mobile eCommerce 366

Mobile eCommerce eCommerce Design Mobile Improvements 366

Groove

APRIL 6, 2020

With technological advancements, we've seen an explosion in mobile eCommerce. In fact, mobile eCommerce trends show that shoppers are using mobile devices in new ways to interact with brands and purchase their products. So, we're sharing our favorite mobile eCommerce examples to help spark your mobile design inspiration.

Mobile eCommerce 317

Mobile eCommerce Mobile eCommerce Social Media 317

Retail TouchPoints

AUGUST 16, 2023

7-Eleven has upgraded its mobile app with simplified login and registration, a centralized deals and rewards area for 7Rewards loyalty members and improved in-app shopping and delivery experiences via 7NOW Delivery. We’re focused on making our customers’ shopping experience easier, quicker and more personalized, both in and out of our stores.”

Mobile 242

Mobile Apparel Improvements Customer Experience 242

Retail TouchPoints

MARCH 25, 2022

over its mobile Express Pay shopping app. The Scan & Go technology was introduced to afford an easier shopping experience to customers through scanning and bagging items as they shop, eventually checking out and paying with their mobile devices. Walmart Inc. has filed a lawsuit against BJ’s Wholesale Club Holdings Inc.

Mobile 298

Mobile Technology Consumer Customer 298

Retail TouchPoints

JANUARY 5, 2024

Visa has launched a new Web3 Loyalty Engagement Solution designed to “usher in the future of customer engagement and loyalty” with a suite of immersive products that brands can offer their customers, including gamified giveaways , augmented reality treasure hunts and new ways to earn and spend loyalty points.

Consumer 264

Consumer Mobile Payments Payment Services Travel 264

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

POS 278

POS Gifts Events Mobile 278

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 276

Mobile Mobile eCommerce eCommerce Shipping Costs 276

Retail TouchPoints

JANUARY 20, 2022

Mobile solution provider Vibes has launched Mobile Wallet as a Channel, a platform designed to help retailers use native mobile wallet apps, Apple Wallet and Google Pay to deliver personalized mobile experiences for marketing and loyalty purposes.

Mobile 278

Mobile Retail Gifts Download 278

Forrester eCommerce

MAY 21, 2020

The COVID-19 pandemic has put a major dent in our mobile lifestyles. But even as many of us shelter in place or stay at home, our smartphones are still with us, offering a necessary link to the outside world. In a typical morning, you can probably expect to receive messages from family members and friends […].

Mobile 264

Mobile Consumer Technology Customer 264

Retail TouchPoints

AUGUST 8, 2023

Right now, retailers are selfishly positioning their customer journey to benefit their marketing efforts, not the end consumer. While data sourcing customer information can be a key part of any marketing strategy, it could also be the reason you’re losing revenue. Here’s why.

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Customer Social Media eCommerce Consumer 246

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. More Customers Will Embrace Connected Experiences.

Mobile 312

Mobile Vend Customer Experience Technology 312

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The mobile devices support communications throughout the entire store and in the parking lots, via both text messaging and walkie-talkie communications. stores by the end of 2022.

Mobile 279

Mobile Demo Improvements Customer Experience 279

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 240

Consumer Payment Services Point of Sale POS 240

Forrester eCommerce

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Consumer Asia Pacific Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

Banking 195

Banking Mobile Consumer Financial Services 195

Retail TouchPoints

FEBRUARY 6, 2024

The problem is, consumers don’t seem to want them. A survey we recently conducted of 2,000 consumers found that the vast majority of shoppers (85%) were uninterested in using AI to help make purchasing decisions. And this problem will only become more intractable if consumers can’t shake their skepticism about AI.

Recommendation 298

Recommendation Customer Hobbies Technology 298

Groove

JANUARY 31, 2022

This payment processing system gives businesses the opportunity to expand their mobile sales tremendously. What Is Mobile Express Checkout? Mobile express checkout is PayPal’s mobile version of their express checkout service. Drive Conversions & Mobile Sales. Keep Security Your Top Priority. TLS Connection.

Merchant Services 195

Merchant Services Payment Services Payments Mobile 195

Retail TouchPoints

AUGUST 2, 2022

DTC frozen food delivery service Yelloh (known as Schwan’s Home Delivery until earlier this year) has tapped Amazon Web Services (AWS) to deliver a slate of technology-enabled personalized experiences for both its customers and employees.

Mobile 289

Mobile Retail Customer Experience Improvements 289

Forrester eCommerce

JULY 1, 2019

Mobile is the dominant digital touchpoint in retail and mobile apps play critical role – consumers who down load a retailer’s app are likely to be more loyal, but that does not mean they wont uninstall the app if it does not meet their expectations!

Mobile 350

Mobile Retail Consumer Improvements 350

Kissmetrics

DECEMBER 8, 2020

Optimizing mobile ads is a tactic in almost every business owner’s toolbox. But is that all mobile ads are good for? Is that even what mobile ads are best for ? If you’re using your mobile ads to sell, sell, sell, you may be wasting a lot of your ad spend, to be honest. Mobile ads themselves aren’t a waste of money.

Mobile 363

Mobile Social Media Article Payment Services 363

Kissmetrics

JUNE 8, 2021

A few years ago, Google launched its mobile-friendliness update and made page load speed one of its mobile search engine ranking factors. Accelerated Mobile Pages, or AMP. What Are Accelerated Mobile Pages (AMP)? In simple terms, Accelerated Mobile Pages is an open-source project designed to optimize faster mobile pages.

Mobile 324

Mobile Definition Marketing SEO 324

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Over the last few years, consumers have come to expect personalization from the retail brands that they love.

Consumer 317

Consumer Marketing Mobile Customer Experience 317

Groove

JUNE 3, 2020

Optimizing a mobile shopping cart design is a critical component in not only creating a positive user experience but also reducing shopping cart abandonment and capturing revenue. 5 Tips for a Mobile Shopping Cart Design. In this blog, we're sharing tips on how to optimize your mobile shopping cart design: Have one clear CTA.

Shopping Carts 284

Shopping Carts Mobile Payments Payment Services 284

Retail TouchPoints

APRIL 30, 2021

PDI , a global provider of enterprise management software for the convenience and fuel industries, has purchased the GasBuddy mobile app, which drivers use to find and share real-time fuel prices. The app has 5 million active mobile users, representing billions of fuel gallons and hundreds of millions of dollars of convenience retail spend.

Mobile 279

Mobile Consumer Management Information 279

RTP blog

JANUARY 17, 2018

More and more retailers are creating new kinds of shopping experiences — mostly by converging the physical space with digital tools and technologies — to win over customers. Today’s connected, empowered and tech-savvy customers want the best of both worlds — online shopping customization and personalization with in-store services.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

AUGUST 16, 2022

The importance of winning loyal customers depends on one-to-one customer personalization and engagement based on customers’ behavior and intent. The “Cold Start Problem” asks how personalized experiences can be offered to consumers who are anonymous or first-time users.

eCommerce 264

eCommerce Consumer Merchant Services Recommendation 264

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 295

Mobile Payment Services Technology POS 295

Retail TouchPoints

AUGUST 17, 2023

has appointed Massimo (Max) Magni as its new Chief Customer and Digital Officer. Magni is a 20-year-plus veteran of McKinsey & Company with extensive experience working across a host of iconic brands in apparel, beauty, consumer goods, hospitality and grocery. Macy’s, Inc. Magni will begin on Aug.

Customer 246

Customer Apparel Gifts Consumer Goods 246

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience.

Retail 290

Retail Mobile Consumer Operations 290

Groove

JANUARY 28, 2019

Add in the number of sales made exclusively on mobile devices and the importance of mobile optimization becomes unavoidable. The challenge for many businesses, however, is developing a mobile strategy that makes sense for them. Mobile eCommerce Trends. Reach your customers whenever and wherever they are ready to connect.

Mobile eCommerce 270

Mobile eCommerce Mobile eCommerce Social Media 270