Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. These consumers also have a desire to create connections with their favorite brands. It diluted the whole thing.

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Omnichannel Department Stores Consumer Banking 297

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world? Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 251

Department Stores Fashion Consumer Omnichannel 251

Dynamic Action

AUGUST 18, 2023

Retailers who want to keep up must implement an omnichannel approach. The omnichannel experience entails a customer-centric approach to create a unified shopping experience for customers. Brands can develop an omnichannel retail experience by implementing an AI-driven visual merchandising platform like EDITED.

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Omnichannel Shipping Costs Channel Merchant Services 62

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 194

Retail Beauty and Health Omnichannel Operations 194

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 258

Department Stores Operations Consumer Channel 258

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 246

Multi-channel Payment Services Consumer Automotive 246

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. The pandemic has negatively impacted the department stores’ businesses.

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Fulfillment Department Stores Shipping Costs eCommerce 304

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

Omnichannel 197

Omnichannel Department Stores eCommerce Fulfillment 197

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. Flexible fulfillment enables retailers, manufacturers, and distributors to quickly pivot fulfillment strategies based on consumer trends and efficiently fulfill customer orders through a variety of channels, such as in-store, online, and marketplaces.

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Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 254

Shipping Costs Payment Services Merchant Services Payments 254

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 231

Clothing Payment Services Apparel Department Stores 231

Retail TouchPoints

JANUARY 25, 2021

Retailers With an Omnichannel Lead Flexed it During Holiday 2020. While individual retailers are still reporting holiday-specific results, what’s available already has started to paint a picture: those with strong omnichannel infrastructures were primed to excel. I don’t think stores are unimportant.

Omnichannel 223

Omnichannel Shipping Costs Department Stores Fulfillment 223

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. also focuses on ensuring that its tenant mix reflects the evolved needs and behaviors of modern consumers.

Events 279

Events Food and Beverages Beauty and Health Small Business Retail 279

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 272

eCommerce Omnichannel Channel Department Stores 272

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. While ASOS will retain operational and creative control of the Topshop brands, the new shared ownership model will ensure close collaboration between Nordstrom and ASOS.

Multi-channel 260

Multi-channel Multichannel Department Stores Fashion 260

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. Best Buy hadn’t released its Q1 results as of publication time, but Anderson expected the retailer’s product mix, digital investments and omnichannel focus to pay off once more.

Electronics 233

Electronics Apparel Retail Supplies 233

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace. Omnichannel is here to stay. Amazon is everywhere the customer is.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Steve Dennis

FEBRUARY 1, 2021

is planning to split its online and brick-and-mortar operations into two companies, and then take Saks.com public, immediately strikes me as one of the dumbest strategic decisions I have heard in a long, long time. The Bay has long suffered from the woes of unremarkable department stores. The reports that Hudson’s Bay Co.

Multi-channel 174

Multi-channel eCommerce Books Department Stores 174

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. In 2021, Ace Hardware was among the top-ranked retailers for omnichannel purchase according to Incisiv.

Subscription 62

Subscription Department Stores Omnichannel Retail 62

Retail TouchPoints

DECEMBER 16, 2020

Amazon recently announced that it is in talks with mall operators such as Simon Property Group to convert the vacant store space left by the closure of big department stores into warehouses and fulfillment centers. So are all these developments good for consumers? While larger retailers (e.g.

Fulfillment 229

Fulfillment Department Stores Mobile Recommendation 229

Retail TouchPoints

MAY 27, 2021

It’s true that some of this marketplace momentum can be attributed to retailers looking to take a bite out of Amazon’s pie by launching their own “Everything Stores” (Walmart and Target in particular come to mind). Regardless of the form the marketplace takes, the aim is the same — to keep consumers in your ecosystem for as long as possible.

Retail 229

Retail Fulfillment eCommerce Department Stores 229

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

Shipping Costs 332

Shipping Costs eCommerce Merchant Services Retail 332

Optimizely

AUGUST 27, 2019

But Fleet Feet VP of Digital and Franchise Operations Jason Jabaut keeps it pretty straightforward when it comes to futuristic technology. . How do we get a great sales associate and put that in the pocket of the consumer? It totally changes how we market to the consumer. A good system should reduce errors and improve results.

Channel 150

Channel Department Stores B2C Recommendation 150

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Retail 224

Retail Sporting Goods Department Stores Consumer 224

Ecommerce Platforms

MARCH 18, 2023

The term “retail” refers to the sale of goods and services to consumers. The retailer then sells the finished product to the end consumer for a profit. Similar to retail stores, ecommerce stores focus on delivering products or services to consumers in most cases. How Does Retail Work? What is Ecommerce?

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Retail 250

Retail Apparel Clothing Specialty Retailers 250

BigCommerce

MAY 4, 2018

This half-day event on June 5 is limited to only 250 attendees and includes speaking tracks from Jennifer Fleiss, Co-founder of Rent the Runway, Ken Natori, President of The Natori Company, Jenny Buchar, Senior Manager, Digital Operations at SkullCandy and others. A few years ago, the team decided to launch a direct-to-consumer channel.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

ChannelAdvisor

APRIL 11, 2022

For consumers around the world, it’s a way to access quality US products with affordable, and reliable delivery. The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. It attracts urban consumers with mid-level income who are seeking value.

Beauty and Health 95

Beauty and Health eCommerce Electronics Jewelry 95

ChannelAdvisor

APRIL 11, 2022

For consumers around the world, it’s a way to access quality US products with affordable, and reliable delivery. The Bay is the largest and oldest department store in Canada with a purpose of helping Canadians live their best style of life. It attracts urban consumers with mid-level income who are seeking value.

Beauty and Health 94

Beauty and Health eCommerce Electronics Jewelry 94

lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What are consumers planning? What do retailers have in store for them?

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

With a positive consumer confidence, good level of savings, and growing household incomes, consumers are once again ready to pamper their friends, families and close collaborators. 2010, $14.1B. 2015, $18.9B. 2019, $ 20.7B. 2020, $27.4B. As a result of the steady economic indicators, the savings rate is slightly ticking upward.

Jewelry 52

Jewelry eCommerce Platforms Point of Sale Gifts 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

With a positive consumer confidence, good level of savings, and growing household incomes, consumers are once again ready to pamper their friends, families and close collaborators. 2010, $14.1B. 2015, $18.9B. 2019, $ 20.7B. 2020, $27.4B. As a result of the steady economic indicators, the savings rate is slightly ticking upward.

Jewelry 52

Jewelry eCommerce Platforms Gifts Point of Sale 52

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2020

With a positive consumer confidence, good level of savings, and growing household incomes, consumers are once again ready to pamper their friends, families and close collaborators. 2010, $14.1B. 2015, $18.9B. 2019, $ 20.7B. 2020, $27.4B. As a result of the steady economic indicators, the savings rate is slightly ticking upward.

Jewelry 40

Jewelry eCommerce Platforms Gifts Point of Sale 40

ROI Revolution

AUGUST 5, 2021

Consumer spending habits returning to normal. Mastercard reports that their Q2 2021 revenue surged 36% over last year, a confident indication that consumer spending is rebounding after the pandemic made shoppers wary of making discretionary purchases. billion in consumer spending in Q2. increase over 2019. Ecommerce was up 8.3%

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. “During the pandemic, shoppers were really efficient,” said Tom McGee, President of the International Council of Shopping Centers (ICSC) in an interview with Retail TouchPoints.

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Outdoor Fulfillment Events Department Stores 255