Retail TouchPoints
MARCH 28, 2023
For many years, permissive returns policies have been the norm in ecommerce. retailers were revisiting their returns policies as of late 2022. Devising a new returns policy, then, entails managing a series of trade-offs that vary from one business to the next. With numbers like these, it’s no wonder that most U.S.
Retail TouchPoints
FEBRUARY 21, 2024
Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.
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Retail TouchPoints
MARCH 6, 2024
While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S. Of course, no good deed goes unpunished.
Retail TouchPoints
SEPTEMBER 25, 2023
Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer.
Retail TouchPoints
OCTOBER 27, 2021
But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.
Retail TouchPoints
AUGUST 28, 2023
billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.
Wiser
AUGUST 29, 2022
Most brands today are using what’s called a Minimum Advertised Price (MAP) policy to protect their business from resellers who could otherwise hurt their brand image, and profits, with too-low prices. Any experienced company knows how important a good MAP policy really is, both implementing it and enforcing it.
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