Forrester eCommerce

JUNE 3, 2021

Creating connected, empowered, consumers in healthcare will address three major industry pain points: containing chronic care costs, keeping individuals healthy, and decreasing healthcare inequalities. Healthcare organizations must create cost friendly consumer engagement strategies to reap these benefits.

Consumer 308

Consumer Improvements Technology Customer 308

Retail TouchPoints

SEPTEMBER 11, 2023

The goal is to improve engagement, customer loyalty and the bottom line. According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. Why is experiential retail having a moment?

Technology 246

Technology Point of Sale Customer Experience Customer Loyalty 246

Retail TouchPoints

MAY 10, 2023

For consumer-packaged goods (CPG) brands wanting to lead their category at major retailers, it’s critical to be strategic and adaptable with a logistics strategy. CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data.

Supplies 259

Supplies Technology Shipping Costs Food and Beverages 259

Forrester eCommerce

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. If not, you should consider it.

Improvements 349

Improvements Technology Blog Customer Loyalty 349

Retail TouchPoints

OCTOBER 12, 2023

Consumers are cautious and somewhat “on watch” when it comes to AI, but they know they’ll need to reconcile their reservations. According to Morning Consult, 52% of consumers are convinced that AI is here to stay. Immersive digital technologies will only continue to expand both in reach and accessibility in the coming years.

Technology 269

Technology Other Consumer Fashion 269

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. That’s a very conversational interaction,” she said.

Technology 235

Technology eCommerce Outdoor Consumer 235

Groove

AUGUST 10, 2021

Front end developers create everything consumers interact with directly, and they implement visual, interactive elements for people to engage with. Back end developers are usually responsible for creating and maintaining technology at the back end of a website. Front End Website Developers. Full Stack Website Developer.

Improvements 370

Improvements eCommerce Web Design BigCommerce 370

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

FEBRUARY 13, 2023

Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising. According to the PYMTS report, 71% of financial institutions plan to improve their use of these solutions within the next six to 12 months.

Merchant Services 265

Merchant Services Payment Services Technology eCommerce 265

Retail TouchPoints

JUNE 3, 2024

As consumers become increasingly proactive and sophisticated when it comes to their health, they are more interested in purchasing wearable technology than ever before. Brands and consumers alike can create change by investing in textiles that offer inherent physiological benefits. However, monitoring only goes so far.

Clothing 245

Clothing Electronics Fashion Apparel 245

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 309

Customer Experience Technology Customer Fulfillment 309

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 259

Apparel Technology Payment Services Games 259

Retail TouchPoints

DECEMBER 20, 2021

Consumer habits changed drastically last year as people went online to shop. According to McKinsey , 75% of consumers tried a new shopping behavior due to economic pressure, store closings and changing priorities, and the data we are seeing internally shows 50% of shoppers now intend to shop both in-store and online.

Consumer 353

Consumer Retail Travel Omnichannel 353

Retail TouchPoints

JANUARY 25, 2021

Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns. These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. The industry, valued at $5.2 billion in 2016, is projected to reach $26.15

Technology 159

Technology Consumer Retail Other 159

Retail TouchPoints

DECEMBER 30, 2022

Even as technology evolves favoring merchants, criminals always seem to bounce back with a new modus operandi — indeed, they have moved on from attacking merchants directly to skimming card data from the consumer browser. Once installed, criminals have access to everything that is entered by the consumer.

Merchant Services 308

Merchant Services Payment Services Payments Consumer 308

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. New digital opportunities.

Technology 253

Technology eCommerce Shipping Costs Games 253

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 260

Consumer Supplies Fulfillment Technology 260

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Personalization is now a hygiene and customers have come to expect it regardless.

Consumer 239

Consumer Customer Loyalty Customer Experience Recommendation 239

Retail TouchPoints

JUNE 28, 2021

The impetus for this technology was the surge in ecommerce demand generated by the pandemic, which caused popular items to sell out quickly. Personal shoppers previously used a manual process to determine the right substitution, but with 100 different factors that can go into every decision this could be extremely time consuming at scale.

Improvements 327

Improvements Technology Recommendation eCommerce 327

Retail TouchPoints

NOVEMBER 11, 2022

While we head into another holiday peak season, it’s clear change from the back end needs to happen in order to keep up with consumer demands on the front end. Many warehouse operations are looking to technology to upgrade every facet of their daily operations. Technological Renovations. Let’s take a look at how this plays out.

Operations 241

Operations Improvements Supplies Fulfillment 241

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. From the insights and experience of more than 1,800 consumer goods leaders, here are several strategies and approaches that businesses can adopt.

Consumer Goods 224

Consumer Goods Operations Consumer Supplies 224

Retail TouchPoints

AUGUST 12, 2021

Online surveys have long reigned near the top of the ad testing toolkit by providing the fastest, most efficient way to gather valuable consumer feedback throughout the creative process. But realizing these benefits has generally required that researchers forfeit the open-ended questions that allow them to truly “hear” the consumer’s voice.

Improvements 315

Improvements Social Media Consumer Technology 315

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. Over the last few years, consumers have come to expect personalization from the retail brands that they love.

Consumer 314

Consumer Marketing Mobile Customer Experience 314

Kissmetrics

DECEMBER 9, 2020

Unguided systems will create an algorithm and then look for ways to improve it going forward. Using Machine Learning to Improve Your Marketing. The long and short of it is machine learning can be used to improve just about every part of your digital marketing efforts. Personalization matters for consumers.

Improvements 313

Improvements Marketing Toys Consumer 313

RTP blog

SEPTEMBER 25, 2017

By Susan Wall, Oracle + Bronto Consumers today want it all when they shop. As time goes on, and as consumers continue to weave seamlessly in and out of channels, their expectation for a smooth, frictionless shopping experience will continue to rise, making it vital that retailers meet their needs every step of the way. Just ask Alexa.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement. This is an exciting opportunity to find and scale the next big ideas in technology and retail.”.

Improvements 261

Improvements Retail Books Technology 261

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. To avoid giving customers this unpleasant experience, retailers must connect their omnichannel touch points with cloud technology, and then continue to advance their stores to keep up with changing customer expectations. Here’s how.

Consumer 238

Consumer Omnichannel Retail Technology 238

Retail TouchPoints

JUNE 3, 2024

Six-foot subs, chips and chicken wings are staples; in fact, among the 39% of consumers who planned to participate in March Madness watch parties, half gravitated to these types of salty snacks — but 39% planned to indulge in candy and chocolate, according to Hershey ’s Consumer Insights team.

Omnichannel 249

Omnichannel Social Media Consumer Games 249

Retail TouchPoints

JANUARY 28, 2022

The new technology investment will allow Finish Line to manage inventory across its 890 Finish Line and JD Sports branded mall locations, Finish Line shops inside Macy’s as well as both the Finish Line and JD Sports websites.

Omnichannel 252

Omnichannel Improvements Technology Operations 252

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Joe Yan: Our strategic focus right now is to to keep improving the customer experience. When Wish debuted in 2010 it took the U.S.

Shipping Costs 328

Shipping Costs Consumer Supplies Shipping 328

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? 17, provided plenty of answers in the form of tips, technology use cases, real-world success stories and a raft of innovative ideas.

Consumer 255

Consumer Merchant Services Social Media Technology 255

Retail TouchPoints

SEPTEMBER 30, 2021

As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

Consumer 270

Consumer Social Media Improvements Customer Loyalty 270

Retail TouchPoints

NOVEMBER 17, 2023

Market conditions are dynamic, and consumer preferences change — retailers and manufacturers need to adapt to these factors quickly. Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies. Using substitution tactics, retailers can recalibrate inventory levels.

Shipping Costs 249

Shipping Costs Customer Experience Supplies Improvements 249

Retail TouchPoints

MAY 31, 2024

Integrating advanced technology into retail operations is becoming increasingly crucial as market demands evolve. Consumers now expect next-day delivery, click-and-collect, swift returns and near-flawless accuracy as the new norm.

Retail 227

Retail Technology Operations Improvements 227

Retail TouchPoints

JUNE 9, 2022

The majority of consumer goods and retail (CGR) companies have accelerated their digital journeys over the last two years to better serve the growing number of online shoppers. CGR CIOs are more likely than counterparts in other industries to focus strongly on improving employee experience (45% versus 32%).

Consumer Goods 230

Consumer Goods Consumer Retail B2C 230

ESW

NOVEMBER 16, 2023

Specialization enables ESW to expand its reach in unlocking global direct-to-consumer ecommerce growth for merchants New York, NY—November 16, 2023—ESW, a global direct-to-consumer (DTC) ecommerce company, today announced it is now a Gold Partner in Adobe’s Technology Partner Program.

Merchant Services 88

Merchant Services Technology Payment Services Payments 88

Retail TouchPoints

MAY 17, 2024

However, with consumer sentiment low and economic concerns still front of mind, this approach could backfire. With the constant pressure on revenue and profitability, retailers need to rethink their returns strategies to protect their margins while providing a frictionless experience for consumers. Immersive experiences.

Fulfillment 262

Fulfillment Technology Apparel Clothing 262