Retail TouchPoints

MAY 16, 2024

. “Rich customer insights are essential for brands to quickly adapt to customers’ rapidly shifting needs in today’s omnichannel world,” said Shelly McDougal, Head of Product Operations and New Markets at Walmart Data Ventures in comments shared with Retail TouchPoints. Mirroring the strategy used in the U.S.,

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Merchant Services Multi-channel Subscription Omnichannel 234

BigCommerce

MARCH 30, 2018

Don’t even say it out loud: Subscription boxes are not dead. Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In 2011, subscription brands made an estimated $57,000,000.

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Subscription Payments eCommerce Payment Services 345

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

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Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

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Consumer Omnichannel Events Customer Experience 347

RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. In the evolving world of subscription retail, customer relationships are crucial, and innovative companies need to develop forward-looking skill sets to survive and thrive amid the competition.

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Subscription Payment Services Small Business Retail eCommerce 150

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. In this article, we'll explain why it's so beneficial to sell using a subscription model.

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Subscription Shopify Payment Services Merchant Services 104

Korona

APRIL 6, 2022

Subscription-based programs were already on the rise before COVID hit in 2020. Following the shutdown and the shift in consumer behavior, their popularity skyrocketed. A handful of companies, such as Netflix and Dollar Shave Club, are well-known successes of this subscription model, inspiring consumers to try more.

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Subscription Payment Services Shipping Costs Retail 98

ESW

AUGUST 3, 2020

It’s been over a year since we first analyzed the rise of eCommerce subscriptions , and a lot has changed. Subscription services exploded, eCommerce adoption increased. This article explores the current state of the eCommerce subscription economy, the impact of COVID-19 and the opportunities still available to DTC brands.

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Subscription eCommerce Payment Services Food and Beverages 103

Liveintent

JUNE 13, 2022

” We caught up with Stenberg to get his insights on the growth of email newsletters, threats of subscription fatigue, and the key to driving audience engagement. ” What do you say to those who believe subscription fatigue is bound to happen? . If that’s the resource level that you’re at, build from there.”

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Subscription Consumer Social Media Channel 62

Retail TouchPoints

OCTOBER 20, 2022

All backend operations will be fully managed by CaaStle through its “clothing-as-a-service” rental ecosystem, including reverse logistics and garment care. Fashion subscription service Stitch Fix is also continuing to experience declines in its business. However, Modern Luxury’s focus on the most elite segments of U.S.

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Fashion Magazine Subscription Clothing 293

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years. Payment security and alterations.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Retail TouchPoints

SEPTEMBER 21, 2022

Instead, they’ll use sites and their own branded marketplaces or wallets to reach consumers. He has spent 25 years building and operating digital businesses globally with experience in ecommerce, subscription, media, loyalty and rewards platforms, live events, music and sports. He has lived and operated companies in the U.S.,

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Consumer Marketing Games Social Media 196

GetElastic

DECEMBER 8, 2021

Subscriptions based solutions are a great example of this in action, offering predictable revenues for the selling organisation, whilst increasing options for buyers that drives affordability and positively impacts loyalty. PYMNTS.com say “The luxury car subscription market is set to grow by 71% by 2022”. Renewal processes.

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Subscription Payment Services B2C Payments 78

365 Retail

JANUARY 9, 2024

In December 2023, the UK witnessed a modest rise in consumer card spending, increasing by 2.3% However, the entertainment and travel sectors saw a surge as consumers eagerly booked experiences and getaways for 2024. Streaming and Digital Content Surge Digital content and subscriptions recorded a substantial 11.6%

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Travel Consumer Leisure Department Stores 104

ESW

AUGUST 30, 2017

Subscription programs can strengthen customer loyalty , reduce inventory risk, increase the lifetime value of each customer and boost ROI. And consumers have learned to love them. The growth of subscription box services has been exponential over the past four years.

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Subscription Operations eCommerce Customer Loyalty 60

Kibo

NOVEMBER 1, 2022

As you may have heard, Kibo has spun off the personalization business, which now operates as its own entity under the Monetate Brand. We found that the buyers and markets we originally served together were naturally beginning to bifurcate and as such our business operations did as well. Welcome to the New Kibo!

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Subscription Payments Management Payment Services 118

FastSpring

APRIL 23, 2024

The subscription management system doesn’t support multi-product transactions. FastSpring is an experienced merchant of record that provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Digital invoices.

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Payment Services Merchant Services Payments Subscription 114

Omnisend

JUNE 17, 2021

Subscriptions can make this dream world a reality. In this same vein, subscriptions strengthen your customer relationships by providing customers with multiple touchpoints and regular opportunities to engage. Why Offer a Subscription Service? Implementing subscriptions takes this to the next level.

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Subscription Shipping Costs Customer Merchant Services 78

Retail TouchPoints

AUGUST 7, 2023

Beyond Window Shopping Business customers are consumers too, and they want things on demand and with the convenience of a one-stop shop. Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors.

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Subscription B2B Mobile Customer Experience 228

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. The company divided it logistics network into eight regions designed to operate self-sufficiently, with commonly purchased items placed into multiple locations throughout the country.

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Shipping Costs Fulfillment Shipping Customer Loyalty 256

ESW

JANUARY 21, 2019

Subscription services make up a particular niche within the eCommerce world. From big names like Dollar Shave Club and HelloFresh to smaller, niche services like Expack, subscription boxes have been growing in popularity in recent years. On one hand, subscription services offer an exciting, convenient option for consumers.

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Subscription eCommerce Customer Experience Omnichannel 74

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

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Retail Beauty and Health Omnichannel Operations 230

Retail TouchPoints

MARCH 4, 2021

Disney has announced plans to significantly reduce its brick-and-mortar footprint, beginning with the closure of at least 60 Disney Stores across North America as the retailer bolsters its ecommerce operation. The company currently operates approximately 300 Disney Stores worldwide; Disney has not yet shared which locations will be impacted.

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eCommerce Social Media Apparel Subscription 244

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. Essentially, The Amazon Effect refers to the ways in which consumer expectations have changed as a result of shopping with the dominant online marketplace. Subscriptions are a great way to earn automatic income.

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eCommerce Payment Services Customer Shipping Costs 139

FastSpring

APRIL 11, 2019

We’ve seen explosive growth in the field of subscription and recurring billing with more and more software and SaaS companies discovering how impactful implementing a subscription model can be for their long-term growth plans. To help you make an informed decision, we’re exploring the subscriptions trends in today’s market.

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Subscription Payment Services Payments Shipping Costs 76

365 Retail

APRIL 20, 2022

The UK Government has today announced new rules “to protect consumers’ hard-earned cash” and the hospitality sector by releasing plans to make illegal hosting a fake review and paying someone to write a fake review. New measures requiring legal changes, such as tackling fake reviews, will come into effect following parliamentary approval.

Consumer 62

Consumer Leisure Small Business Retail Subscription 62

Retail TouchPoints

FEBRUARY 8, 2024

These experiences could go further through partnerships with supermarkets, where a QR code enables the consumer to fill their shopping basket with all the ingredients for a week’s worth of recipes and buy them with one tap on their mobile device.

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Payments Payment Services Retail Channel 291

Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. Consumers spent a total of $10.8 eCommerce Returns: What To Expect In Early 2021. internet shopping day ever. a 73% increase from the previous five-year average

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eCommerce Fulfillment Subscription Consumer 363

Algopix

MARCH 23, 2024

One tool that can significantly streamline your operations and enhance your selling experience on Amazon is a UPC scanner. Benefits of Using UPC Scanners for Amazon Sellers Time Efficiency: Manually inputting product information can be time-consuming and prone to errors. Pricing: Algopix offers subscription plans starting from $34.99

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Shipping Costs eCommerce Subscription Fulfillment 128

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

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Retail Beauty and Health Omnichannel Operations 191

Retail TouchPoints

MAY 9, 2024

Medication subscriptions are priced at $269 per month, with an introductory price of $219. Customers of Whole Health Rx, powered by WellSync , first complete an online questionnaire regarding their medical history and goals, as well as a live video interview for further assessment, if deemed necessary.

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Fulfillment Subscription Customer Retail 228

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

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eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Wiser

OCTOBER 11, 2023

Primarily, they provide a framework that guides business operations, decision-making, and goal setting. B2C (Business-to-Consumer): This is the most common model where businesses sell products or services directly to consumers. C2C (Consumer-to-Consumer): Here, consumers sell products or services to other consumers.

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Payment Services Shipping Costs eCommerce Drop Ship 148

lateshipment

FEBRUARY 6, 2024

Take this scenario, you possess a Netflix subscription that you renew for $22.99 The idea behind using Netflix as an example is that CLV is easy to calculate for a subscription-based business. In a report by Salesforce, 52% of the consumers said they would switch to a different business if the CX was not personalized.

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eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

JANUARY 3, 2024

It might involve a time-consuming trip across town, navigating traffic and juggling work or family schedules. This service aligns with the modern consumer’s desire for convenience and efficiency, transforming returns from a burdensome task into a seamless part of the online shopping experience.

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Retail Shipping Costs Improvements Customer Experience 266

Retail TouchPoints

MARCH 31, 2022

Today’s shoppers are operating in a completely unrestrained informational environment, full of seemingly endless places to get input during the purchase journey. What this means is that consumers aren’t following the pathways on which our research and marketing models have been based for decades.

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Marketing Online Retail Information Consumer 275

Retail TouchPoints

NOVEMBER 1, 2023

Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. Friendly Fraud and Consumer Awarenes s Third, a lack of customer awareness will also contribute to chargeback fraud. However, until consumer awareness increases, chargeback fraud may grow in volume.

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Merchant Services Payment Services Payments eCommerce 276