ESW

SEPTEMBER 1, 2023

American consumers spent an astounding $1.29 trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. So how can consumer electronics brands reduce the number of holiday returns this year?

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Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. Becoming proficient at navigating these obstacles is key to protecting retail profits. Five Key Automated Threats Impacting Retailers’ Bottom Line. Bad Bots are Siphoning Profits.

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Payment Services Merchant Services Retail Gifts 306

GetElastic

DECEMBER 23, 2019

Reflecting on what resonated the most with you, our valued readers, we pulled the top 10 ecommerce articles from 2019. Check ‘em out: The truth about Apple Pay for ecommerce Apple reported retail giants J.Crew and Lululemon have raised mobile conversion with Apple Pay by 20% or more. Find out if Apple Pay is right for you.

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Article Cryptocurrencies B2B Customer Experience 88

Retail TouchPoints

AUGUST 5, 2020

Eye tracking is a common way for retailers to research buying behavior, but until recently eye trackers have been extremely limited in scope. This is leaving retailers in the dark when it comes to truly understanding customers. But eventually, COVID-19 will pass and we’ll be faced with a different retail landscape.

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Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. I have seen it everywhere, from my time as a retail and hospitality business owner to working with some of the best operators in the industry.

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Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. According to Grand View Research , the global IoT retail market was valued at $42.38 billion in 2022 and is expected to grow at a CAGR of 28.4%

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Retail TouchPoints

JULY 12, 2023

The past few years have been a rollercoaster ride for the retail industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

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Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic.

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eCommerce Retail Payment Services Social Media 306

RetailMinded

APRIL 7, 2022

After two decades, however, the millennial generation is beginning to slip into the annals of retail, a thing of the past, set to be replaced as the generation that preceded it. This group of consumers are prepared to shop wherever best suits them in the moment and without preference as to the vehicle they use to find what they want.

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Consumer Retail Omnichannel eCommerce 98

BigCommerce

SEPTEMBER 14, 2018

Thinking of dipping your toes into the direct to consumer waters? Merchants who sell everything from razors to pet food to mattresses to meal kits have seen the writing on the retail wall. Today we’ll explore five essential elements your brand needs to know for going direct to consumer. Why brands are going direct to consumer.

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Consumer Shipping Costs Merchant Services Games 305

RetailMinded

MARCH 14, 2022

According to WSJ , “64% of consumers list recycling and reusing among their top three concerns” which spells it out pretty clearly: brands are expected to address their impact on the climate, regardless of industry. . Tell Consumers How You’re Going to Change . Consumers want to see your business being accountable.

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Consumer Retail Supplies Information 92

Talkoot

DECEMBER 5, 2017

Why Direct To Consumer Ecommerce Brands Are Winning Over Retail. Yes, direct to consumer product companies are taking over the entire value chain. But online is disrupting the traditional retail value chain in another way. The story gets consumers to click on the buy button or pick the product off the shelf.

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Retail TouchPoints

MARCH 16, 2023

[Editor’s note: This is the third article in our series on AI in retail. Be sure to check out our other stories on consumer attitudes toward AI and store design applications.] All this excitement is generating a disconcerting combination of fear and urgency among retailers, but according to Hill that’s no reason to sit it out.

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SEO Retail Merchant Services Social Media 321

Retail TouchPoints

SEPTEMBER 1, 2022

At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin. In traditional retail, you always want to minimize your inventory holding costs to avoid paying for something you might not be able to sell. Excess Inventory Eats into Profits.

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Retail TouchPoints

MARCH 1, 2022

As it has for several years, Black History Month 2022 boasted a sizeable assortment of retailer programs designed to spotlight products made by Black- and BIPOC-owned companies. She noted that the new and urgent question for Black business owners (and for the retail industry at large) is, “How do you want to scale?

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Beauty and Health Retail EDI Department Stores 259

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

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eCommerce Consumer Retail Payment Services 156

Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. Internal team members (who Ikea Retail call “coworkers”) also provide data to further fuel the AI engine and ensure forecasts adapt to shifting variables.

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RetailMinded

JULY 29, 2023

The retail landscape is undergoing a monu mental shift, and the numbers prove it. According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. To stay competitive, understanding consumer behavior and making the proper changes is vital.

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Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

The retail landscape is undergoing a monu mental shift, and the numbers prove it. According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. To stay competitive, understanding consumer behavior and making the proper changes is vital.

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Payment Services Consumer Retail Social Media 52

Retail TouchPoints

JUNE 6, 2022

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on how to drive large-scale social change through collaboration. Almost a decade later, the term is absolutely still valid when it comes to defining the status quo in the retail industry.

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Retail Operations Channel Supplies 290

Retail TouchPoints

JULY 26, 2022

Editor’s note: This article has been condensed and repurposed from an existing article from Salesforce. With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. Loyalty Shifts to Value.

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Retail TouchPoints

MARCH 29, 2023

Given the rapid growth of online retail over the past few years, brand owners have become increasingly vigilant about the distribution of their products, in many instances by third-party resellers, on these online platforms. This article offers a quick review of common brand policing challenges that brand owners face on online platforms.

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Shipping Costs Retail Presentation Consumer 256

Retail TouchPoints

FEBRUARY 22, 2021

You can’t check out a news site or industry publication without seeing articles about how COVID-19 has disrupted countless industries, including retail. With that in mind, here are some of the key factors (and new normals) that retail stores must pay attention to as they work to create this outcome. . Go Back in Time.

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Retail Customer Experience Article Technology 273

Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. When they close the checkout, they’re back on the article if they want to continue shopping or reading or doing something else.”. “So

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Merchant Services Article Fulfillment eCommerce 278

ESW

JUNE 23, 2023

trillion by 2026, making up 27% of all retail sales. And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands.

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Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried.

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Social Media Multi-channel Consumer Comparison Shopping 299

Retail TouchPoints

JANUARY 4, 2021

The repercussions to the traditional retail sector in the wake of the COVID pandemic are well documented and experienced far and wide. The rollout of affordable 3D scanners, powerful smartphones equipped with augmented reality (AR) capabilities and advances in 3D imaging mean that the digital retail experience is changing dramatically.

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Retail Merchant Services Online Retail Department Stores 316

Retail TouchPoints

FEBRUARY 6, 2023

Successful retailers have put a lot of effort over the years into understanding their customers’ buying personas. By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. Some retailers have offered incentives (e.g., They know that their customers are not monolithic.

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Customer Loyalty Improvements Customer Retail 147

Retail TouchPoints

APRIL 27, 2021

As the popularity of BNPL increases, it is important for consumers and merchants to weigh the benefits and the drawbacks of using/offering these payment options. BNPL services allow consumers to buy and take home their purchases on the spot, without having to wait until products are paid off to receive them. A survey by cardify.ai

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Merchant Services Payment Services Payments Consumer 130

Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. Before the pandemic, ecommerce accounted for approximately 16% of all retail. Today, every one in five purchases is made online, largely due to changing consumer habits in the wake of lockdowns and other restrictions.

Payment Services 264

Payment Services Retail Multi-channel Payments 264

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

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Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

MARCH 15, 2021

retail industry, as many consumers now solely rely on online shopping. Nearly one in five retailers were dependent on 2020’s holiday sales, and many of those sales came from online rather than in-store. This article will address why and how businesses should be thinking about digital accessibility.

Small Business Retail 278

Small Business Retail Retail Technology Management 278

ChannelAdvisor

OCTOBER 9, 2023

The UPC barcode has played a starring role in retail and commerce for almost 50 years. But as the world and commerce have evolved, so have the demands of today’s consumers. Here are several ways this more robust barcode can make the supply chain more efficient and bring more information to the fingertips of consumers.

Consumer 52

Consumer eCommerce Supplies Information 52

ChannelAdvisor

OCTOBER 9, 2023

The UPC barcode has played a starring role in retail and commerce for almost 50 years. But as the world and commerce have evolved, so have the demands of today’s consumers. Here are several ways this more robust barcode can make the supply chain more efficient and bring more information to the fingertips of consumers.

Consumer 52

Consumer eCommerce Supplies Information 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 4, 2023

The holiday season of 2023 promises to be a mixed bag of discounts, smart spending and changes in consumer behavior. The holiday season is not just a time for festive decorations and joyous celebrations; it’s also the most lucrative time of the year for retailers. From bustling U.S.

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Shipping Costs Social Media Retail Multi-channel 83

Retail TouchPoints

OCTOBER 30, 2023

This facility enables merchants to offer their international consumers a simple and transparent service that suits customers’ needs, while simultaneously supplementing their margin through additional fees without incurring any extra charges. Benefits for Retailers 1. As evidenced by the data showing U.S.

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Payment Services Merchant Services Payments Point of Sale 293

Steve Dennis

FEBRUARY 10, 2024

In 2018 I started sharing my annual retail predictions. But some—like “physical retail isn’t dead—boring retail is” and my dour outlook on many much hyped disruptor brands (aka “wobbly unicorns”)—have held up pretty darn well. Once in a generation inflation also served to prop up many retailers same-store sales.

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Retail Department Stores eCommerce Article 88