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Building Connected Commerce in the Age of Loneliness

Retail TouchPoints

Of course, not everyone can be Apple, but a more personalized customer service approach doesn’t require that much complexity. Even instituting a live chat with a real person, not a robot, can be beneficial. It happens in direct messages and private conversations, on review sites and live chats.

Live Chat 241
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How eCommerce Impacts B2B Account Management

GetElastic

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141
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Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

It seems like the internet is filled with an endless supply of online course building tools. This Kajabi Review outlines who might want to consider this platform, and we go through the top features for making your online courses the best they can be. Should You Consider Kajabi to Sell Online Courses? Need hosting?

Live Chat 106
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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

Whether creating text-based content, webinars or online learning courses , your content needs to first answer your customer’s questions so that they don’t have to speak to a live agent on your team. Ticketing systems can combine perfectly with live chat software and chatbots too. With tools like Advocate.ly Conclusion.

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

Online shoppers are in an absolute frenzy during the holidays, so of course, return rates are going to go up,” said Johnson. Impacted Supply Chains Managing returns doesn’t just take up time, resources and money. But it’s surprising to see how few brands are prepared for this uptick.

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

It’s a leading order management and shipping platform for helping retailers execute efficient shipping processes. The platform also provides access to discounted shipping rates, helps users prepare shipping labels, and comes with a wide range of order and inventory management features. Inventory Management. Returns Management.

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ShipStation Review (Jan 2023): What You Need to Know

Ecommerce Platforms

It’s a leading order management and shipping platform for helping retailers execute efficient shipping processes. The platform also provides access to discounted shipping rates, helps users prepare shipping labels, and comes with a wide range of order and inventory management features. Inventory Management. Returns Management.