Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Advanced customer support.

Consumer 227

Consumer Customer Loyalty Customer Experience Recommendation 227

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And how are companies using AI classification to revolutionize the customer experience?

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 200

eCommerce Order Fulfillment Fulfillment Multi-channel 200

Retail TouchPoints

SEPTEMBER 14, 2022

One could argue that few, if any industries have been impacted more by the pandemic, and now by inflation, more than retail. It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank.

Retail 272

Retail Social Media Presentation Customer Loyalty 272

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Today, the global FinTech industry is valued at over $310 billion, and this figure is expected to reach more than $600 billion by 2025. Improving Customer Experience. Providing Payment Data. Buy Now Pay Later.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 264

Social Media Multi-channel Customer Loyalty Shopify 264

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers.

Merchant Services 202

Merchant Services eCommerce Channel Mobile 202

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. Personalization at Scale One of the standout features of AI in marketing is its ability to deliver personalized experiences to consumers on a massive scale.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Kissmetrics

JANUARY 17, 2022

Keep in mind that different approaches might be more effective based on your audience, industry, and business model. Segmentation helps brands to understand their customers better and target their products accordingly. You can also use segmentation to identify where the customer is in their journey or to encourage sales.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider?

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

UpSellIt

FEBRUARY 26, 2024

Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Optimizely

JANUARY 10, 2019

The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition. Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

Retail TouchPoints

OCTOBER 5, 2020

The 360-degree customer view is the Holy Grail of today’s retail industry. Consumers are increasingly demanding personalized, seamless experiences, and organizations need to act promptly to stay ahead of these expectations. Essentially, this all comes down to customer analytics. The Risks and Rewards of Third-Party Data.

Customer 149

Customer Retail Automotive Customer Data 149

Wiser

AUGUST 28, 2023

Utilizing social media, customer surveys, and review platforms can facilitate the collection of this feedback. Integrating these insights into your retail assortment strategy allows for dynamic adaptation to customer needs and expectations, leading to increased customer loyalty and sales.

Retail 146

Retail Fashion Information Customer Data 146

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. By using an omnichannel approach, retailers gain valuable insights into customer behavior, preferences, and trends.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Smile.io

FEBRUARY 2, 2024

  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size. 

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

365 Retail

FEBRUARY 23, 2022

In fact, the value of the subscription box market has more than doubled in size since Royal Mail’s last report on the industry, thanks in part to the Covid-19 pandemic and the more general acceleration in online retail growth. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Smile.io

DECEMBER 7, 2023

Filtering and segmentation for improved program effectiveness One of the benefits of using CRO tools like Lucky Orange to optimize loyalty programs is the ability to analyze customer data based on specific parameters like demographics, browsing behavior, or which campaign drove them to your site.

Shopify 93

Shopify Customer Loyalty Blog Improvements 93

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Smile.io

NOVEMBER 29, 2023

  🧲 “A lot of companies in this space don’t really fight to win over customers in the long term because they know that customers need the shoes from them rather than the brand needing the customers to buy the shoe. We want to focus on volume, customer loyalty, and retention for the long term.”

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Security – Since most retail transactions are purchases, high levels of data security and encryption, including PCI compliance, are critical. This assists with customer data protection and privacy regulations.

Technology 150

Technology Retail Operations POS 150

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. And absolutely no industry has remained untouched from the economic shocks of […]. The world has already declared COVID as a global pandemic.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

Sailthru

FEBRUARY 5, 2019

In research sponsored by Mastercard, “The Age of Personalization: Crafting a Finer Edge,” HBR surveyed 600 business executives in various industries about personalization. Two-time winner Sephora has built such customer loyalty that 80% of Beauty Insiders refuse to consider a competitor, according to 1010data.

Recommendation 60

Recommendation Customer Experience Customer Loyalty Customer Data 60

RetailMinded

FEBRUARY 18, 2023

It decreases the amount of money a brand would spend on acquiring new customers by leveraging simple tactics to identify loyal customers and promote the best-selling products or services. In this post, we shall share the top 8 tips to encourage customers into making repeat purchases. Capturing feedback is simply not enough.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Retail TouchPoints

FEBRUARY 18, 2021

“There are some business types — for example large grocery or big box stores — where appointments may not be a requirement in the future,” said Cimarron Buser, President and CEO of the Appointment Scheduling & Booking Industry Association (ASBIA) in an interview with Retail TouchPoints.

Retail 280

Retail Beauty and Health Books Omnichannel 280

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. . Providing Customers with a Personalised Retail Experience.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Omnisend

APRIL 26, 2021

With more and more people shopping online each year, the global ecommerce industry is booming like never before. Enter, home goods and furniture ecommerce, an industry that’s booming online, as more people are staying at home and taking care of their nests. In 2020, the furniture industry grew to $115.2 Reading Time: 9 minutes.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Ecommerce Optimization Basics.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

FastSpring

MAY 13, 2021

When it comes to increasing conversions on your site, you want the customer experience to be as simple as possible. Don’t make your customer search your website for specific product pages in order to complete a purchase. Benefits of a Fast Website: · Better customer experience. Ecommerce Optimization Basics.

Payment Services 78

Payment Services Shopping Carts eCommerce Mobile 78

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Prescriptive analytics suggests actionable steps based on analyzed data.

Retail 41

Retail Operations Information Customer Loyalty 41

Ecommerce Platforms

OCTOBER 4, 2022

There are over 20 themes to choose from, inspired by various industries. You can choose fonts, change your website’s color scheme, add content, customize images, and more. Data Analytics. With Shopline’s Pro versions (more about pricing in a sec), you can review up to a year’s worth of data. Client Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Omnisend

DECEMBER 15, 2020

Better customer expectation management and needs assessment. Also, polished interactions in all communication channels are the foundation for an excellent customer experience. Fine-tune your support channels to meet your customers’ expectations and increase conversion.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retalon

FEBRUARY 14, 2024

Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41