Retail TouchPoints

APRIL 17, 2024

By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing. Strategies for Adapting in a Cookieless World As the industry braces for the gradual loss of data, priorities pivot.

Social Media 277

Social Media B2C B2B Customer Data 277

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 273

Merchant Services Shipping Costs Retail Social Media 273

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 322

Retail Customer Experience Technology Customer Data 322

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult. In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This allows businesses to respond quickly and effectively to the customer.

eCommerce 205

eCommerce Order Fulfillment Fulfillment Multi-channel 205

Retail TouchPoints

JANUARY 5, 2024

Those efforts have been complicated by the fact that while some consumers find it “creepy” that brands seem to know a lot about them, many consumers also want contextual, relevant communications and offerings from brands — and brands’ ability to collect, analyze and use customer data is essential to providing those offerings.

Recommendation 288

Recommendation Consumer Information Customer 288

Omnisend

MARCH 29, 2021

Experiment with some of today’s fashion ecommerce trends. Others aren’t merely trends, but new approaches that will endure. Read on for the biggest fashion ecommerce trends for this year, some of the best fashion ecommerce sites employing them, and a few foundational tips to get you started. Omnichannel Fashion Ecommerce.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. An agile infrastructure captures and ingests this clickstream/real-time data.

Multi-channel 222

Multi-channel POS Customer Data Mobile 222

Algopix

DECEMBER 2, 2020

New trends in online shopping have drastically changed the way consumers approach the buying process. AI advancements in retail catalog optimization are here to help by eliminating human error and improving the usability of customer data. Customers like it when businesses can provide relevant offers.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

MAY 3, 2023

This translates into using purchase history and customer base membership information to drive marketing campaigns. As we all know, in marketing, the main goal is to know the customer. “By Identifying customer trends and behavior required analyzing data in volume and speed that were beyond the capabilities of their in-house teams.

POS 235

POS Customer Experience Customer Technology 235

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. First-Party Data Marketing Is The New Norm.

Payment Services 82

Payment Services Small Business Retail Marketing Retail 82

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. And it generates natural language responses when receiving input from a user, making it potentially useful in a variety of business applications where a human-like conversation with customers is desirable.

Customer Experience 99

Customer Experience Retail Customer eCommerce 99

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. The Power of Post-Purchase CX Post-purchase issues tend to drive customers away.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

ecomdash

JULY 25, 2019

It’s crucial that ecommerce businesses stay up-to-date with trends to remain relevant with buyers and competitive with other online businesses. We’ve outlined some summer 2019 hot ecommerce trends you need to know about. 6 Top Ecommerce Trends for the Coming Months. We’re here to help you out! 1 – Artificial Intelligence (AI).

eCommerce 60

eCommerce Merchant Services Subscription Improvements 60

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 265

Social Media Consumer Information Marketing 265

RetailMinded

MARCH 16, 2024

Implementing AI into your inventory system means smarter purchasing decisions and improved turnover rates. Think of it as having a crystal ball that actually works for predicting product trends and customer preferences. AI steps in to streamline this crucial stage, slashing queue times and improving transaction efficiency.

Retail 98

Retail Point of Sale Operations Technology 98

MagentoBrain

FEBRUARY 21, 2023

The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore! This blog will take you to discuss the latest digital and online marketing trends in 2023, and how marketers can prepare and respond to these market trends.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

365 Retail

APRIL 19, 2024

To be more specific, Einstein Analytics allows marketing teams to track and measure customer engagement and campaign performance, as well as overall marketing ROI. Marketers can use these insights to optimize their marketing strategies, personalize customer interactions, and improve overall marketing effectiveness.

Marketing 52

Marketing Social Media Live Chat Channel 52

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. By using an omnichannel approach, retailers gain valuable insights into customer behavior, preferences, and trends.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

With strategic planning and a keen understanding of retail sales seasonality trends, retailers can leverage the energy of springtime to attract customers and boost sales. Showcase items that are in high demand during springtime, such as gardening supplies, outdoor furniture, spring fashion trends, seasonal foods, and wellness products.

Retail 77

Retail Outdoor Omnichannel Presentation 77

Algopix

OCTOBER 15, 2023

Customer journey mapping: Create detailed customer journey maps to visualize the path customers take from awareness to conversion, highlighting pain points and opportunities for improvement. Improved Customer Experience Customer experience is a critical factor in eCommerce success.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

RetailMinded

JUNE 16, 2021

Below are some tips to help improve your retail sales forecasting. Financial analysts study data to find great opportunities for investments and business decisions. In addition, a financial analyst analyzes results, conducts, variance analysis, recommend improvements, and identifies trends.

Improvements 52

Improvements Retail Technology Marketing 52

Retail TouchPoints

FEBRUARY 18, 2021

Count appointment-based selling as another existing trend that was supercharged by COVID-19. Brands from auto to beauty have embraced appointment-based service to improve shopper satisfaction and maximize revenue opportunities. Appointment-Based Benefits Apply Across Categories. Are Appointments in Your Future? 4 Keys to Success.

Retail 284

Retail Beauty and Health Books Omnichannel 284

RetailMinded

AUGUST 24, 2023

Imagine a system that learns from each transaction, customer interaction, and feedback and then makes real-time decisions to improve the shopping experience. You’re not just saving time or money but elevating the entire customer journey. Why Retailers Need AI More Than Ever Every day, retailers face countless challenges.

Retail 97

Retail eCommerce eCommerce Platforms Customer Experience 97

365 Retail

MAY 10, 2024

What are data gaps and how do they affect my ability to market effectively with first-party data? Exactly what they sound like, data gaps are the gaps organisations have in their customer data. Think of gaps as discrepancies between the data you have and the data you need.

White Paper 116

White Paper Retail Information Customer Data 116

GetElastic

JUNE 8, 2023

Like many tech trends that originate in China , social commerce seems promising for U.S. The growth of social commerce may seem at odds with the need for commerce brands to capture more first-party customer data. It is possible to experiment with social commerce channels, without giving up control of your customer data.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 96

Marketing Retail Customer Loyalty Games 96

RTP blog

JUNE 10, 2019

Additionally, according to the SDL Global CX Wake Up Call report, 73% of consumers satisfied by the customer experience will recommend a brand to others. Knowing where a retailer stands with its customers has never been more important. Oftentimes, this means finding meaningful patterns and trends.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. About Zaius Zaius loves your customers and was built to help you give them the best possible experience!

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? Let’s look at some of McKinsey’s recommendations from this report, and how you can put them into action today. That trend isn’t going away.

eCommerce 78

eCommerce Payment Services Retail Omnichannel 78

Kissmetrics

MARCH 5, 2021

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. What’s more, their diverse and ever-growing selection of Slack apps is only improving their service. For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management.

Marketing 287

Marketing Multi-channel Social Media Channel 287

RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options.

Technology 150

Technology Retail POS PayPal 150

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 201

Customer Loyalty Customer Retail Shipping Costs 201