How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth
Retail TouchPoints
JANUARY 2, 2024
Over the last decade, retail brands like H&M, Zara and Urban Outfitters have anticipated this trend and launched apps to keep up with the ecommerce boom — a smart move considering it’s predicted that m-commerce (or mobile commerce) will account for 40.4% of ecommerce sales in 2024. Skin Rocks took a similar approach.
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