For Forever 21, Omnichannel Experiences are Key to Staying a Gen Z Favorite
Retail TouchPoints
MARCH 9, 2023
Even if you have great product, if you have a terrible experience, there are plenty of other people out there with great products. We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested. You’ve got to have great product and a great experience.”
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