Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. A crucial part of that positive CX is providing service in a customer’s native language.

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Retail Customer Experience Customer Retention Technology 269

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Brooklinen’s physical expansion was inspired by 227% year-over-year sales growth at its retail stores in Brooklyn and Manhattan.

Operations 234

Operations Shipping Costs Omnichannel Customer Data 234

RetailMinded

NOVEMBER 23, 2022

As a retailer, you likely already have a wealth of customer data. This data can include customer contact information, purchase history, and demographic information. In addition, analyzing customer data can help you to identify trends and anticipate future demand.

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Customer Data Cryptography Customer Retail 52

Retail TouchPoints

FEBRUARY 9, 2023

it was a groundbreaking retail concept, in many ways heralding a new era of personal computing and electronics. But that same wave of electronic innovation that gave rise to Batteries Plus also put a drain on the retailer’s business as ecommerce began to take hold. When the first Batteries Plus opened in 1988 in Green Bay, Wis.

Customer Data 165

Customer Data Customer Omnichannel Electronics 165

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Current customer Albertsons Cos. and all of those have a data and analytics element, which is what we’re helping them figure out.”

Merchant Services 251

Merchant Services Supplies Retail Customer Data 251

Retail TouchPoints

APRIL 4, 2024

Retail media experienced massive growth in 2023 and shows no sign of slowing in 2024. But even as retail media networks have proliferated , ad buyers still are limited in how many they can participate in. A lack of standardization across the retail media ecosystem. The culprit? The IAB is working to tackle that problem.

Retail 234

Retail X-cart Banking Definition 234

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

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Customer Data Customer Multi-channel Events 65

Retail TouchPoints

JUNE 9, 2023

Luxury retail brands are making sustainability a priority more than ever before. As luxury retail continues to move with the times, increasing sustainability is sure to become an even bigger part of their strategies for success going forward. Sustainability can be highly data-driven.

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Supplies Operations Shipping Costs Customer 209

Korona

DECEMBER 21, 2023

POS security is vital for any retail business. Learn how criminals can hack systems and how your business can protect itself from threats.

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POS Customer Data Retail Customer 52

Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? As a result, profitability is now a top priority for retail CEOs. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

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Retail Shipping Costs eCommerce Consumer 230

Retail TouchPoints

APRIL 3, 2023

Retail operations are an increasingly popular target for cybercriminals. Employing tactics ranging from social engineering to credit card skimming, criminals can attack anywhere along the supply chain, from payment system providers to customers. And the most common jumping board for cyberattacks on retail?

Payment Services 232

Payment Services Payments Retail Operations 232

Retail TouchPoints

SEPTEMBER 14, 2022

One could argue that few, if any industries have been impacted more by the pandemic, and now by inflation, more than retail. The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Consider that last year, retail ecommerce sales amounted to nearly $4.9 trillion by 2025.

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Retail Social Media Presentation Customer Loyalty 255

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Startups including Fashable and Verneek are generating unique use cases of generative AI for retail. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 And there’s plenty of money at stake.

Merchant Services 259

Merchant Services Shipping Costs Retail Social Media 259

Retail TouchPoints

AUGUST 10, 2022

Hurricane Season 2022 is underway, and with it comes the looming threat of outages and downtime for retailers. As we head into the peak of the season, retailers should review their disaster avoidance strategies as they seek to protect critical equipment and prevent downtime.

Small Business Retail 247

Small Business Retail Retail Telecommunications Events 247

Retail TouchPoints

NOVEMBER 12, 2020

Retail Ecommerce Ventures placed a $4 million stalking horse bid for the intellectual property of Stein Mart through a majority-owned subsidiary called Stein Mart Online. The assets available for sale include the Stein Mart brand as well as its private label brands, domain names, social media assets and customer data.

Sporting Goods 254

Sporting Goods eCommerce Social Media Retail 254

Retail TouchPoints

MARCH 8, 2021

Using the data at their fingertips, retailers can capture a more in-depth view of customers’ lives, allowing them to better understand their wants and needs — and ultimately use that picture to create a service experience that incorporates both technology and humans.

Customer Data 249

Customer Data Customer White Paper Technology 249

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

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Retail Social Media Multi-channel Channel 251

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

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Retail Customer Data Customer Experience Social Media 280

Retail TouchPoints

APRIL 20, 2022

To capitalize on this expected growth, cannabis retailers are focused on building trust and, most of all, standing out. Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. “Our

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Retail Social Media Technology Events 349

Retail TouchPoints

AUGUST 10, 2022

Retailers are facing a dilemma. Retailers can escape inflation’s grasp, and counter revenue erosion — but to do so, they must look far beyond their balance sheets. With UK inflation rising to 9.1% , its highest levels in 40 years, it’s no wonder that total UK retail sales in May declined by 1.1% compared to May 2021.

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Retail Technology Consumer Banking 232

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses. Here are the top innovative retail trends to watch in 2024.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

Shipping Costs 264

Shipping Costs eCommerce Retail Merchant Services 264

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 26, 2019

Managing retail operations holistically means focusing on each aspect of the business and managing each essential element of the operation effectively and efficiently. Your retail environment is unique. Sales – Retailing is about selling. To be profitable, you can just focus on the business as a whole.

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Operations Management Retail Customer Retention 59

Retail TouchPoints

NOVEMBER 12, 2020

Rillavoice speech analytics software is designed to enhance conversations between store associates and shoppers in physical retail settings. The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Social media or word of mouth? including CCPA.

Multi-channel 216

Multi-channel Customer Social Media Retail 216

RetailMinded

MARCH 16, 2024

Struggling to keep up with the pace of modern retail? The retail landscape is evolving rapidly, and maintaining productivity can feel like chasing a moving target. Retailers are discovering that AI can do more than just data analysis. You’re not alone. Enter Artificial Intelligence (AI) – your new strategic partner.

Retail 98

Retail Point of Sale Operations Technology 98

Retail TouchPoints

JUNE 9, 2023

By necessity, retailers are most concerned with the present day: they have to make sales and engage customers in the moment, no matter what channel they’re operating in. But retail executives also need to prepare for the future (no mean feat in an era of rapid and unexpected change).

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Presentation Customer Data Channel Operations 219

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 199

Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO. Can Retailers Win a Pricing ‘Game of Chicken’? “We

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Games Retail Definition Management 217

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

Small Business Retail 249

Small Business Retail Payment Services Retail POS 249

retailnext

SEPTEMBER 24, 2019

In today’s world, collecting data and basing decisions on the calculated data is critical to success, especially in the retail market. Identifying purchase patterns and creating a customer database offers an array of other benefits including: Identifying opportunities. Gauge customer and purchase trends.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Retail TouchPoints

JULY 28, 2022

How Can Businesses Bring Virtual Try-Ons to Their Customers? Retailers can offer virtual try-ons within their own ecommerce channels or partner with an ecommerce platform that offers virtual try-on as a feature. Retailers can license AR software to build their own virtual try-on features. Keep customer data safe.

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Retail Customer Data Information Consumer 220

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing?

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Omnichannel Multichannel Payment Services Retail 101

Wiser

AUGUST 28, 2023

A well-curated retail assortment bridges the gap between customer preferences and demand for the products offered, ensuring that each item in your inventory adds value to the customer and your business. Understand the demographics, psychographics, and buying behavior of your potential customers.

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Retail Fashion Information Customer Data 146

Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it.

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Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

AUGUST 11, 2021

Over the last year, retailers have endured a range of unprecedented challenges. As the global economy re-emerges from the pandemic, retailers must continue to remain vigilant and proactive to protect cardholder information and meet PCI DSS compliance. Employees are an organization’s first line of defense to protect customer data.

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Payment Services Retail Electronics Information 261

RTP blog

JANUARY 17, 2018

Yet this past summer Walmart — the largest brick-and-mortar retailer in the world — announced its acquisition of Bonobos, indicating it may not be all “doom and gloom” for retail stores. of total retail sales — because though the physical store may not be going away, it is transforming.

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Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies.

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Payment Services Payments Retail Sporting Goods 173