365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 64

Customer Data Customer Multi-channel Events 64

Retail TouchPoints

DECEMBER 24, 2020

Data breaches pose a significant risk to digital retailers, leading to lost customer trust and potentially far worse. Whether it’s malicious code placed on a checkout page or a clever phishing attack, hackers will find a way to siphon off sensitive customer data. Embracing Application Encryption.

Customer Data 153

Customer Data Customer Jewelry Payment Services 153

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 340

Retail Customer Experience Technology Customer Data 340

RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options.

Technology 150

Technology Retail POS PayPal 150

GetElastic

DECEMBER 7, 2017

And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. The data is synced with the handheld device, and when sensors (and face recognition) confirm you’ve left, the items are added up like in any other online shopping cart.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

And no ecommerce technology comes closer does that better than checkout-less shopping. Sensor technology and video scans track your movement across the store. Sensor technology and video scans track your movement across the store. It’s not just a POS technology. Take Amazon Go’s “Just Walk Out” shopping experience.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

APRIL 1, 2024

Customers unable to access support in their native language are less likely to buy from that brand and more likely to churn. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. However, not all translation platforms are created equal.

Retail 320

Retail Customer Experience Customer Retention Technology 320

365 Retail

MARCH 2, 2023

The economic uncertainty is creating a great deal of pressure on high-street firms, which is why the time is right to invest in technology. Why Invest In Technology Now? Just What Can Technology Do For Business? Other tech-based initiatives enhance the in-store experience too, such as self-serve checkouts.

Technology 75

Technology Customer Experience POS Point of Sale 75

Groove

APRIL 16, 2024

It is worth noting, though, that Magento's massive list of features does present some drawbacks, namely the fact that the platform often requires a steep learning curve and isn't quite as user-friendly as some other options on our list. Like Magento, Salesforce Commerce Cloud is a relatively complex platform that may take some time to master.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Key to the technology backbone and backend ecosystem are routers and other networking equipment, not the most glamorous part of retail but indispensable nonetheless.

Technology 150

Technology Retail Operations POS 150

Retail TouchPoints

SEPTEMBER 29, 2023

Generative AI technology is progressing at breakneck speed and is predicted to change numerous aspects of our daily lives. Unlike other operational metrics, trust is intangible and gained over time but lost in an instant.

Customer Data 263

Customer Data Operations Technology Games 263

Retail TouchPoints

MARCH 20, 2024

In addition, conversational commerce uses AI, Natural Language Processing (NLP), and machine learning (ML) technologies to collect first-party data from consumers. This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction.

Small Business Retail 276

Small Business Retail Recommendation Consumer Customer Data 276

Retail TouchPoints

NOVEMBER 9, 2023

The rules are designed to ensure investors and other stakeholders are informed about breach events in a more timely and consistent manner. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

Retail 304

Retail BigCommerce eCommerce Platforms eCommerce 304

Retail TouchPoints

JULY 24, 2023

Some people check their email accounts hourly while others always have thousands of unread emails in their inbox. Some people have their app notification sounds on, while others may prefer to keep their phone light on apps altogether. Spamming” shoppers is a surefire way to lose customer respect and loyalty.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Retail TouchPoints

JUNE 16, 2022

The Home Depot will roll out more than 125,000 new hdPhones to associates in order to improve both the worker and customer experience at its stores. The devices, which are being introduced in collaboration with Zebra Technologies , HPE and Aruba , will enable faster communications among staff.

Mobile 279

Mobile Demo Improvements Customer Experience 279

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 358

Customer Loyalty Operations Improvements Customer Experience 358

Retail TouchPoints

APRIL 20, 2022

Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Everything from the millwork to the fixtures and technology drive a brand story. Plus, the interactive RFID stations are a ‘must-see.’

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

FEBRUARY 26, 2024

the past year was the most active to date for passing state-by-state data privacy laws. Following suit with GDPR and other jurisdictions globally, the U.S. is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. In the U.S., Reny is a Bentley University alum.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff.

Small Business Retail 303

Small Business Retail Retail Telecommunications Events 303

Retail TouchPoints

JANUARY 4, 2022

Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits. “We

Omnichannel 289

Omnichannel Customer Data Mobile Recommendation 289

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

POS 273

POS Customer Experience Customer Technology 273

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Mobile search optimization.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. A missed connection with your customer.

B2C 210

B2C Customer Data Omnichannel Point of Sale 210

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. The trick is to make sure the benefits outweigh the inconvenience of learning a new technology.

Retail 277

Retail Technology Customer Experience Consumer 277

Retail TouchPoints

AUGUST 29, 2023

Creating a competitive advantage in personalization is based on a company’s ability to capture, analyze and use personalized customer data, as well as understand, customize and optimize the customer journey, all at scale. Unify customer data and insights: We know customer data is critical for personalization.

Multi-channel 246

Multi-channel Retail Customer Experience Customer Data 246

Retail TouchPoints

APRIL 3, 2023

The growth of online shopping, self-checkout systems, point-of-sale transactions and other digital processes has created numerous opportunities for attackers. Employing tactics ranging from social engineering to credit card skimming, criminals can attack anywhere along the supply chain, from payment system providers to customers.

Payment Services 294

Payment Services Payments Retail Operations 294

Retail TouchPoints

JUNE 29, 2022

Advancements in security technology have helped retail businesses across the world better protect their physical property, valuable products, data and information, and their employees. Use a video management system: Video analytics software gives you valuable data and insights into your footage.

Small Business Retail 264

Small Business Retail Payment Services Retail POS 264

Optimizely

JANUARY 11, 2018

By ingesting the right customer data, dynamic segments grow and shrink as your customers move in and out of the segments — automatically triggering the right campaigns at the right time. This is a powerful technology for B2C marketers because it saves time and makes your marketing far more personalized than before.

Customer 334

Customer B2C Customer Data Improvements 334

365 Retail

APRIL 25, 2022

After 1095 days, the world of retail finally reunites at London’s Olympia tomorrow for the Retail Technology Show (26-27 April). To join thousands of senior retail professionals, 200+ technology vendors, 90+ retail luminary speakers and unlimited face-to-face networking opportunities, free registrations are still being taken: [link].

Technology 52

Technology Payment Services Retail Events 52

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 275

Consumer Customer Loyalty Customer Experience Recommendation 275

Retail TouchPoints

JULY 28, 2022

Other technology providers offer solutions that design some or all of a virtual try?on Virtual try-on technology introduces important privacy obligations. In particular, where virtual try-ons collect data about consumers’ hands or faces, state biometric laws may come into play. Keep customer data safe.

Retail 275

Retail Customer Data Information Consumer 275

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. There are a multitude of AI data analysis tools that claim to have the answer. Minimal implementation requirements.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold the fate of their bottom line.

eCommerce 218

eCommerce Retail Technology Customer Data 218

Retail TouchPoints

MARCH 9, 2023

“My daughter lives in technology. Even if you have great product, if you have a terrible experience, there are plenty of other people out there with great products. Even compared to other fashion brands, Forever 21’s inventory is vast and changes almost daily. said Hawkins.

Omnichannel 279

Omnichannel Social Media Mobile Fashion 279