For Forever 21, Omnichannel Experiences are Key to Staying a Gen Z Favorite
Retail TouchPoints
MARCH 9, 2023
“My daughter lives in technology. Even if you have great product, if you have a terrible experience, there are plenty of other people out there with great products. “We We don’t have an issue with awareness; our customer knows who we are, and if we have the products she’s looking for, she interested.
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