Retail TouchPoints

SEPTEMBER 9, 2022

The agenda is designed to hit on all the core issues surrounding this space, from cybersecurity to finance and customer experience. CEOs, CIOs, CFOs and other executives involved in Web 3.0, 18-19, 2022, at Convene One Liberty Plaza in New York City. As a subsidiary of Emerald Holding, Inc.

Customer Loyalty 252

Customer Loyalty Consumer Goods Customer Experience Technology 252

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Improvements 208

Improvements Customer Social Media Retail 208

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Focus On Your Customer Experience.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

lateshipment

DECEMBER 17, 2023

Businesses assume the post-purchase phase of a customer journey to end with shipping and delivery Businesses assume returns are a cost-center that discourages customers from shopping with you again Businesses often operate with limited resources, making it challenging to dedicate the time and effort required for effective returns strategies.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Algopix

FEBRUARY 22, 2024

Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. What Are the 4 Types of Private Labels?

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 252

Retail Shipping Costs Improvements Customer Experience 252

Smile.io

AUGUST 11, 2020

Using a tool to automate your exchanges makes things much easier for your internal team and, more importantly, it creates a faster and smoother experience for your customer. If the end goal is a repeat customer then creating a smooth process should be the priority. Create long term customer loyalty.

Customer Loyalty 54

Customer Loyalty Customer Shipping Costs Shipping 54

Algopix

DECEMBER 19, 2023

Performance tracking is not just about meeting Amazon’s metrics; it’s a proactive approach to delivering exceptional customer experiences. Handling Customer Feedback and Reviews: Customer feedback and reviews wield significant influence.

eCommerce 108

eCommerce PPC Multichannel Merchant Services 108

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. Have a Clear Return Policy. It isn’t enough to have a clear return policy in place.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Algopix

DECEMBER 26, 2023

By offering maximum protection during transit, these solutions not only minimize the risk of damage but also serve as tangible evidence of a seller’s commitment to delivering an exceptional customer experience. Streamlined Bundling Services In an era of customer-centric commerce, efficient bundling is elevated to an art form.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 151

Supplies eCommerce Merchant Services Retail 151

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Frictionless and easy returns policies build trust with buyers and are a huge influencer of purchase. Step 1: Evaluate your returns policy. Let’s look at how exactly you can do that. .

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

lateshipment

AUGUST 10, 2022

“Be honest and loyal to the customer, be consistent with your branding, content, marketing, and communication policies, and be available for your customers.” – Kathryn Smithson, Chief Marketing Officer (CMO) at PathSocial . Stay truthful to your policies. Never compromise on customer service.

eCommerce 130

eCommerce Social Media Definition Shipping 130

Retail TouchPoints

MARCH 14, 2023

When you’ve left returns to a policy like 30, 60 or 90 days , and you’re leaving it to the consumer to send it back, you have a slow back. Retailers also need to make it easy and convenient for customers to make the returns in the first place in order to incentivize their decision being made in days, not weeks.

Shipping Costs 212

Shipping Costs Retail Fulfillment Channel 212

Retail TouchPoints

AUGUST 26, 2020

The price war “quick-fix,” however, is just one solution, and can have adverse long-term effects on profitability, price erosion and customer loyalty. Ultimately, altering prices may lead to confusion around quality and product performance, therefore threatening customer loyalty and dismantling product demand.

eCommerce 286

eCommerce Customer Loyalty PPC Social Media 286

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Retail TouchPoints

JANUARY 25, 2024

Many sites also require frequent password updates due to security standards or policies they abide by. Passkeys eliminate this once necessary but unwelcomed friction, leading to an improved user experience, deeper customer loyalty and higher conversion rates. The good news is that passkeys eliminate this problem.

Payment Services 237

Payment Services Cryptography Payments Improvements 237

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. The goal is to leverage technologies that not only streamline operations but also significantly improve the customer experience.

Retail 78

Retail Technology Customer Experience Operations 78

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. Go to Demo Library.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

lateshipment

AUGUST 17, 2023

Returns Experience Management (REM) is the strategies and practices that e-commerce businesses implement to effectively handle and optimize customer experience when dealing with product returns. Automated Return Workflows 5.

Management 130

Management eCommerce Payment Services Merchant Services 130

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. Intelligent operating platforms are the future of retail technology and will enhance experiences for both retailers and shoppers. RTP: How can in-store staff play a role in enhancing the in-store shopper journey?

Consumer 249

Consumer Supplies Fulfillment Technology 249

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 323

Shipping Costs eCommerce Merchant Services Retail 323

ESW

SEPTEMBER 1, 2023

Another reason for high return rates in consumer electronics is simply because return policies are so lenient. consumers believe a brand’s return policy is a direct reflection of how much they care about their customers. Here are some of the top retail return rates by reason: Defective/poor quality: 24.9% Buyer’s remorse: 13.6%

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. It is the lifetime loyalty of that customer –– and loyalty often determines who wins in various ecommerce verticals.

Channel 402

Channel Live Chat Multi-channel Customer 402

ESW

JULY 10, 2023

These strategies can help merchants save money and improve the customer experience. TRACK RETURNS TO INCREASE CUSTOMER SATISFACTION When shoppers make returns, they often do not usually get alerted about the status of the parcel and their refund until the item is received and the refund processed. and the U.K.

Merchant Services 140

Merchant Services eCommerce Shipping Costs Shipping 140

lateshipment

FEBRUARY 26, 2021

FAQs from customers during their post-purchase journey. #1: What you can do – Just like all the previous queries, the ideal response would be to create a situation where the customer already has the answer to this question. Mention your returns policy ahead of the purchase on your website. And how, you ask?

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130

lateshipment

SEPTEMBER 23, 2022

As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on time. Custom Return Rules. But what is the post-purchase phase?

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

DECEMBER 7, 2021

This is a great opportunity to use a customer loyalty program that rewards your customers for leaving reviews. This email from Smash + Tess is a great example of how to ask your customers to leave reviews. Make sure to ask about their policies for damaged product during shipment. All you have to do is ask.

eCommerce 70

eCommerce Apparel Customer Loyalty Shipping Costs 70

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. The Big Post-Purchase Customer Experience Gap in Online Retail (And What. It Really Means to Your Business).

Improvements 130

Improvements Customer Shipping Costs Payment Services 130

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52