Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Invest in Your People .

Customer Loyalty 197

Customer Loyalty Customer Retail Shipping Costs 197

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

ACH 235

ACH Multi-channel Technology Customer Retention 235

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential. Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak.

Payment Services 163

Payment Services Games Live Chat Customer 163

GetElastic

NOVEMBER 9, 2021

Further point of interest is that as B2B businesses were hit hard by COVID-19, they were forced to adapt from a digital perspective at alarming speed to survive - or took the opportunity to accelerate their digital strategy given their new circumstances. As B2B buyers become more tech savvy, their experience expectations change.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

Payments 218

Payments Payment Services Customer Experience Social Media 218

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Optimizely

DECEMBER 20, 2018

As part of this strategy , Need Supply uses dynamic email content to ensure they show the right editorials and products to the right customers at the right time. They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products. How do you do that?

Online Retail 259

Online Retail Marketing Retail Fashion 259

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Grow your retail business with ChainDrive CRM software that drives the customer experience at every touch point.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

lateshipment

OCTOBER 12, 2023

We know that as a brand, you must have worked on your SEO months ago and worked on various deals and marketing strategies to lock in the BFCM crowd. Here are a few last-minute tips and tricks that can help you with your whole BFCM strategy. It is important to send proper notifications to customers when the order is placed.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Kissmetrics

JANUARY 17, 2022

It is easier to build real, human connections with your audience if you know what data and strategies to use. One of the most effective strategies to build a personal connection is personalized marketing. Most marketers use the strategy on multiple channels. Improve Customer Retention. The good news?

Marketing 273

Marketing Recommendation Social Media Improvements 273

lateshipment

APRIL 2, 2021

Hybrid (omnichannel) marketing is the future now. In this IoT era, growing eCommerce brands can follow the footsteps of companies like Amazon and give customers what they want – a seamless shopping experience no matter what channel they’re on. And how you can do that, you ask? Sustainability will be given higher priority.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

365 Retail

JULY 12, 2023

Recognising the need to enhance its customer experience and implement personalised marketing strategies, Jigsaw has chosen to partner with Voyado. We are thrilled to be part of Jigsaw’s journey to deliver exceptional customer experiences across channels, in-store and online,” says Karl Stone, Head of Voyado UK.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Optimizely

DECEMBER 14, 2017

If you’re not keeping track of customer engagement, you could completely miss this slow process of pulling away from your brand — wrongly assuming that your customers are just as highly engaged as the day they first bought from your company. You can’t leave everything up to customer service!

Customer 210

Customer B2C Customer Loyalty Customer Data 210

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. Attendees will also learn how getting this messaging right can attract new customers and recapture the attention of existing customers. Tuesday: June 05.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

I’ll then suggest some effective strategies that independent retailers can use to stay ahead of the competition. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing. So let’s get to it!

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

FEBRUARY 2, 2021

To put it simply, WhatsApp vastly improves customer engagement possibilities by providing for all the essentials under one roof, including the ability to integrate AI support bots and promotional campaigns.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Optimizely

DECEMBER 14, 2017

If you’re not keeping track of customer engagement, you could completely miss this slow process of pulling away from your brand — wrongly assuming that your customers are just as highly engaged as the day they first bought from your company. You can’t leave everything up to customer service!

Customer 150

Customer B2C Customer Loyalty Customer Data 150

RetailMinded

SEPTEMBER 30, 2023

Personalization and Customer Engagement In an age where consumers are constantly bombarded with choices, personalization guides retailers toward meaningful interactions. Implementing ecommerce personalization strategies can significantly enhance the shopping journey by tailoring it to individual preferences.

Customer 96

Customer Retail Customer Retention Recommendation 96

Retail TouchPoints

JULY 21, 2022

After all, data privacy is now a business strategy conversation versus a strictly compliance-and-risk conversation. Over the last six months in particular, we’ve seen a huge shift with the inclusion of the CMO, audience acquisition teams and even first-party data strategy teams,” Redniss explained.

Marketing 273

Marketing Consumer Information Customer Retention 273

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. Myth #1: Omnichannel and multichannel are the same. Aberdeen Group ).

Omnichannel 304

Omnichannel Multichannel Multi-channel Customer Retention 304

Smile.io

NOVEMBER 10, 2021

Customer analytics helps you make informed business decisions that are influenced by the choices your customers make. Data from every step of the customer experience can help businesses strategize their marketing and sales efforts and lead generating strategies. Everybody ends up happy!

Customer 68

Customer Customer Retention Customer Experience Customer Data 68

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. And more loyalty will lead to better sales. Assortment and bundle selling 2.

Improvements 98

Improvements Payment Services POS Payments 98

Fabric

MARCH 14, 2023

In this second installment, we will dive deeper into the world of dropshipping, and explore some of the best tips and strategies for successfully dropshipping fashion and apparel products. 5 Tips and Strategies for Dropshipping Fashion and Apparel 1. Test, test, test!

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Omnisend

MAY 14, 2021

Videos can work extremely well in moving your content marketing strategy to the next level. Pump out some “how to” videos to assist customers with complex problems. With the average conversion rate at 2.17% for website visits, you need strategies for procuring sales from first-time visitors. Improve Customer Retention Rate.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

Omnisend

MAY 18, 2021

With the coronavirus pandemic, more and more customers are turning to ecommerce. Consequently, CBD sellers need to boast strong direct-to-consumer skills and marketing strategies, and connect with consumers to offer in-depth knowledge about CBD to enhance sales. This should also be assisted by a strong omnichannel strategy.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Omnisend

OCTOBER 8, 2020

Mat touched on the importance of bringing cohesion to your brand by preparing early for your holiday strategy, not only on your website but also through email, paid ads, SMS, and other marketing channels. Don’t overlook how you interact and treat your customers.

eCommerce 148

eCommerce Shopify Events Customer Retention 148

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. How can retailers make sure they are meeting these customer needs?

Customer Experience 148

Customer Experience Improvements Customer Retail 148

lateshipment

OCTOBER 16, 2020

With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. So, it is high time for retailers and store owners to rethink their strategy to survive the pandemic. Have an omnichannel approach.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Omnisend

APRIL 26, 2021

We’ll also look at some furniture ecommerce best practices, so you can learn how to easily and effectively incorporate these trends into your own strategy. Personalization in marketing has quickly become a customer expectation. Use Marketing Automation to Create a Personalized Customer Experience.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. Your customer retention behavior will naturally fluctuate with sale cycles and seasonality. With this comes a need for a seamless omnichannel loyalty experience.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Sailthru

JUNE 12, 2018

Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? Our goal was to discover how they approach customer retention and how they leverage it throughout their enterprises. We asked them: What are the top 2 internal barriers that prevent people from becoming repeat customers of your business?

Customer 60

Customer Customer Retention Omnichannel Technology 60

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Smile.io

JANUARY 27, 2022

Why You Need to Reward Your First Customers Right Away In uncertain times, loyal customers can mean everything to your business.Establishing a strong brand community from the get-go with your first customersis not only great for sustainable growth[[link] but can also solidify loya… The Smile.io

Sporting Goods 83

Sporting Goods Customer Loyalty Customer Events 83

Smile.io

FEBRUARY 1, 2023

Top 10 Examples of Social Responsibility as a Customer Retention Tool Could social responsibility actually make a business more profitable? We’re looking at the top 10 examples of CSR used as a customer retention tool. What is Omnichannel Marketing and How to Implement it for Your Ecommerce Store?

Food and Beverages 128

Food and Beverages Beauty and Health Gifts Accessories 128