Retail TouchPoints

APRIL 7, 2021

Signet Jewelers — parent company of Kay , Zales , Jared and Piercing Pagoda — is expanding its digital offerings with the acquisition of jewelry rental subscription platform Rocksbox. The move is part of a push to accelerate the growth of the company’s services category, a key component of Signet’s “Inspiring Brilliance” growth strategy.

Jewelry 148

Jewelry Subscription Fashion Customer Experience 148

RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty to meal kits.

Subscription 150

Subscription Payment Services Small Business Retail eCommerce 150

GetElastic

JUNE 4, 2019

It’s time to start thinking inside the box as more companies are embracing the subscription model. The largest subscription-based players generate more than $2.6B In 2018 , Amazon Subscribe & Save, Dollar Shave Club, Ipsy, Blue Apron and Birchbox were the five most popular subscription ecommerce sites. High customer churn.

Subscription 142

Subscription Payments Payment Services eCommerce 142

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. The subscription phenomenon. So what does 2022 hold for the subscriptions market? billion by 2025.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

BigCommerce

MARCH 30, 2018

Don’t even say it out loud: Subscription boxes are not dead. Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In 2011, subscription brands made an estimated $57,000,000.

Subscription 345

Subscription Payments eCommerce Payment Services 345

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Subscription 93

Subscription Payment Services Payments B2B 93

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. In order to fulfil these demands, data is essential.

Customer Experience 57

Customer Experience Payment Services Customer Clothing 57

Retail TouchPoints

OCTOBER 24, 2023

Home Depot CMO Molly Battin added that while it’s still too early to tell if metaverse platforms like Roblox reflect the “new reality” of customer experience, they have become a powerful vehicle for the brand to test new ways to reach new audiences, while still staying true to its core heritage.

Food and Beverages 238

Food and Beverages Workshop Games Consumer 238

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Despite the economic conditions, the subscription economy remains strong —the overall market has a predicted worth of up to $3 trillion.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Kibo

AUGUST 4, 2022

Subscriptions are one of the many ways retailers adapted their business models to accommodate evolving shopping behaviors driven by the pandemic. Analysts predict that US eCommerce subscription sales will grow 18% in 2022. And a Kibo survey found that 36% of consumers already have a product subscription. Why Offer Subscriptions?

Subscription 62

Subscription Management Beauty and Health Food and Beverages 62

Ecommerce Platforms

JANUARY 13, 2022

Convenience is the name of the game for online subscriptions. Many online consumers even seek out dozens of subscription offerings to streamline everything in their lives, from cooking to cleaning, and razors to gift giving. Subscriptions play an essential role in simplifying lives, but they also make for a wonderful business model.

Subscription 104

Subscription Shopify Payment Services Merchant Services 104

Retail TouchPoints

FEBRUARY 8, 2024

As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC. Media owners aren’t just providing a platform for advertisers.

Payments 271

Payments Payment Services Retail Channel 271

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors.

Subscription 207

Subscription B2B Mobile Customer Experience 207

Retail TouchPoints

APRIL 9, 2024

As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squad subscriptions and My Best Buy memberships.

Customer 253

Customer Subscription Customer Experience Technology 253

Kibo

AUGUST 3, 2022

Subscriptions are one of the many ways retailers adapted their business models to accommodate evolving shopping behaviors driven by the pandemic. Analysts predict that US eCommerce subscription sales will grow 18% in 2022. Kibo Subscriptions Management will help retailers drive sales and customer loyalty with ongoing, recurring orders.

Subscription 62

Subscription Beauty and Health Food and Beverages Customer Loyalty 62

Retail TouchPoints

AUGUST 8, 2022

But they can also open the door to a long-term relationship through subscriptions. According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. Subscribe More, Save More to Increase Share of Customer Wallet.

Merchant Services 221

Merchant Services Subscription Shipping Costs Gifts 221

Kibo

SEPTEMBER 8, 2022

Newspapers have been using the subscription business model for decades, and only in the last decade has the subscription model expanded into products. From dog food and razor blades to clothing and wine, subscriptions have made their way into many aspects of our everyday lives. Who’s signing up for product subscriptions.

Subscription 62

Subscription Food and Beverages Beauty and Health X-cart 62

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. Companies caught exploiting subscription practices would face severe penalties.”

Merchant Services 218

Merchant Services Payment Services Subscription Consumer 218

Optimizely

OCTOBER 10, 2018

The popularity of subscription boxes isn’t slowing down. But because subscription boxes are such a successful business model, the market has also gotten far more competitive. But because subscription boxes are such a successful business model, the market has also gotten far more competitive. I’ll be in the front of the line.

Subscription 150

Subscription Marketing Social Media B2C 150

Korona

AUGUST 23, 2022

And even better, they can order a subscription box and receive their products regularly without thinking about it. And the numbers speak for themselves – subscription business revenues are growing five times faster than S&P 500 companies. But the most critical question is how to start a subscription business.

Subscription 52

Subscription Payment Services Shipping Costs Payments 52

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? You’re not alone. How do I reduce churn?

Subscription 78

Subscription Merchant Services Payment Services Payments 78

Retail TouchPoints

MARCH 21, 2024

Fighting Subscription Fatigue as Consumers Shed Memberships As Prime has proven for years, getting customers into a paid membership program can pay off in spades for retailers. In fact, just as more retailers are adding subscription offerings, consumers are shedding them. So the big question is — what happens next?

Shipping Costs 222

Shipping Costs Subscription Consumer Games 222

Retail TouchPoints

APRIL 14, 2023

New Opportunities for Consumers and Brands Consumers like the flexibility of top-up cards to keep track of spending and access services even if they opt out of a subscription or do not qualify to sign up. Increased Levels of Data Privacy First, the promise to consumers is that their details are kept secure. In the U.S.

Payment Services 239

Payment Services Subscription Banking Information 239

Retail TouchPoints

FEBRUARY 28, 2024

However, the total number of active members who ended their subscriptions dropped 2% year over year, while the total number of average active subscribers increased 4%. McGrath will oversee the entire Rent the Runway customer journey, including brand and growth marketing, creative services, public relations and customer service.

Subscription 223

Subscription Fashion Customer Experience Marketing 223

Retail TouchPoints

APRIL 26, 2024

Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. The more we can learn about the dogs we serve, the better we can make their experience with us. We then funnel our insights and data back into our development process.

Toys 233

Toys Social Media Subscription Consumer 233

lateshipment

FEBRUARY 6, 2024

Talking about CLV, it’s a calculation used to assess the long-term financial value of a customer. Take this scenario, you possess a Netflix subscription that you renew for $22.99 The idea behind using Netflix as an example is that CLV is easy to calculate for a subscription-based business. every month.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

OracleBlogs

MAY 28, 2020

To help retailers shift into a new way of retail, the Oracle Retail Learning Subscriptions deliver an effective online learning program that employees can take at home or the office. The 30% off $297/per user for 1-year subscription promotion ends on May 31, 2020. Stores and Commerce Learning Subscription.

Subscription 59

Subscription Merchant Services Retail Omnichannel 59

Algopix

MARCH 23, 2024

Improved Customer Experience: Accurate product listings and efficient order fulfillment contribute to a positive customer experience, leading to higher satisfaction and repeat business. Pricing: Algopix offers subscription plans starting from $34.99

Shipping Costs 128

Shipping Costs eCommerce Subscription Fulfillment 128

ESW

JULY 6, 2023

Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. They just have to have a non-Amazon experience. Key Features of the Amazon Experience (and How Brands can Apply Them) So if Amazon is the standard, what do customers experience that sets the site apart?

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

BigCommerce

JANUARY 23, 2018

The biggest 2 of which are issuing the RFP and transferring the data. I’ll give you an RFP template you can print out and use right now –– and introduce you to the free services teams that will migrate your data for you. Finally, I’ll debunk the most common data migration myths out there. REMEMBER TO ACCOUNT FOR DATA MIGRATION.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

Omnisend

JUNE 8, 2021

Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy. Get started retaining more customers through always-relevant messaging that takes minutes to set up.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Retail TouchPoints

JANUARY 3, 2024

This shift, akin to an “Amazon Prime moment” for returns, focuses on aligning the returns process with customer convenience. Simplifying steps for customers, such as eliminating the need for printing labels or packaging, can make a significant difference. At the heart of this strategy is the analysis of customer return patterns.

Retail 248

Retail Shipping Costs Improvements Customer Experience 248

Retail TouchPoints

FEBRUARY 3, 2022

The collaboration with AWS will help Best Buy further apply cloud technology across its retail operations and support the ongoing evolution of its customer experiences. That service has now become a permanent part of the retailer’s offerings.

Demo 211

Demo Customer Experience Technology Subscription 211

Retail TouchPoints

NOVEMBER 1, 2023

Education campaigns and data sharing are helping identify known instances of friendly fraud. For example, customer service reps that embed right into the payment process can deter potential friendly fraud. And the data collected by payments can offer good evidence for dispute teams. Refunds are far less costly than chargebacks.

Merchant Services 254

Merchant Services Payment Services Payments eCommerce 254