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NRF 2023 Spotlights Profitability, Workforce Enhancements and Media Network Opportunities

Retail TouchPoints

But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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Augmented Reality In Retail: The New Normal

RTP blog

By Pieter Aarts, roOomy To stay competitive in today’s technology-driven world, it’s crucial that retailers implement new solutions that exceed expectations for both their customer experience and their back-end operations. In addition, multiple home furnishings companies – including IKEA , Amazon , and Target.

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How Cloth & Company Saved Time and Money With its 3D Virtual Showroom Collaboration

Retail TouchPoints

Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom. This approach came naturally to Cloth & Company, which puts technology at the heart of its operation.

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Address Labor Shortages by Creating Attractive Retail Career Paths

Retail TouchPoints

Levi’s used an eight-week “boot camp” to train 43 workers with no previous background in data and technology about AI. The brand also created a class for people with basic or outdated data and analytics skills to update their experience, according to reporting in VentureBeat.

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Building Loyalty via Meaningful Online CX: Advice from Clarks, Frederic Fekkai and Hanna Andersson

Retail TouchPoints

Alex Richardson, Chief Technology and Digital Officer at haircare retailer Frederic Fekkai Brands , noted during the presentation that “Even though we only have about 20 SKUs, we found a lot of customers didn’t know quite which product to use, since you can just walk into Target or Ulta Beauty and look at the shelves of products.

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City Furniture Overhauls Ecommerce Approach to Create Highly Customized Shopper Journeys

Retail TouchPoints

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience. “For

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4 Ways Retailers Use Digital Technology to Improve the Brick-and-Mortar Experience

Sailthru

more retail stores will close, with apparel, electronics and home furnishings being hit especially hard. The catch is that consumers favor physical stores that are enhanced by technology. They react accordingly, using Bluetooth Low Energy (BLE) personal area network technology to transmit messages to an app-user passing by.