Retail Technology Review

JUNE 30, 2020

Findologic, the search and navigation platform, has announced the launch of Lisa, an AI-based virtual shopping assistant, which uses intent signals and discovery to power improved on-site search to enhance customer experience and drive conversions.

Customer Experience 98

Customer Experience Improvements Customer Internet Retail 98

Sailthru

JANUARY 5, 2018

billion creating the ideal omnichannel customer experience, reports Internet Retailer. It’s in the customer’s pocket, it’s on the job site, it’s in their homes,” says Home Depot CEO Craig Menear. Over the next three years, Home Depot plans to spend $5.4

Omnichannel 68

Omnichannel eCommerce Internet Retail Search Marketing 68

Retail Technology Review

MARCH 22, 1580

While UK health & beauty retailers have vastly improved their e-commerce offerings during lockdown, their post-purchase customer experience (CX) lags behind that of other retail sectors, the latest data from parcelLab, the operations experience platform, revealed.

eCommerce 70

eCommerce Customer Experience Operations Improvements 70

Retail Technology Review

SEPTEMBER 17, 2019

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).

Online Retail 79

Online Retail Customer Retail Customer Experience 79

Retail Technology Review

SEPTEMBER 16, 2020

Global eCommerce platform, Kooomo, has announced a list of updates to its platform, which improve the experience for both the retailer and its end customers enabling retailers to focus on customer experience and competitiveness.

Customer 70

Customer eCommerce Platforms Retail Customer Experience 70

ROI Revolution

JUNE 27, 2019

We’ve had a great time meeting with current clients and partners, as well as forging new relationships with retailers and vendors. IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. Five Years In: What I’ve Learned About Building a 21st Century Retailer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

Dynamic Action

JANUARY 30, 2018

Prescriptive analytics for retail will overtake predictive analytics as one of several 2018 retail trends, according to new research from Forrester. Internet Retailing covered the new findings. Make customer needs priority No. Please find an excerpt below: Prescriptive analytics will overtake predictive analytics.

Retail 48

Retail Internet Retail Apparel Recommendation 48

ESW

JULY 1, 2019

Improving your branding is not something that happens with a few changes to your site. One strategy for encouraging first-time customers to become repeat customers is to inspire them to use the product more than once, make the product a normal part of their lives and eventually come to rely on the product. It takes time.

Small Business Retail 60

Small Business Retail Customer Retention Accessories Magazine 60

Retail TouchPoints

JANUARY 5, 2024

And while mainstream audiences have only recently started to grasp the vital role they play in our daily lives, we have actually made more improvements within retail logistics in the past 20 years than in the previous 150. That perception changed with the rise of the internet.

eCommerce 240

eCommerce Fulfillment Supplies Operations 240

Sailthru

SEPTEMBER 26, 2019

Brands like Sephora and Thrive Market have used personalization savvy and attention to customer experience to compete successfully in their industry, and in some cases, gain an edge over Amazon. This article originally appeared on Internet Retailer’s DigitalCommerce360.com.

Other 60

Other X-cart Multichannel Retail 60

ROI Revolution

JUNE 8, 2018

Alon talked about how when they decided to monetize the brand, they wanted to make sure that everything they did was to improve the customer experience and make it easier for people to find what they wanted. ” The next session was from Internet Retailer Research Director, Fareeh Ali.

Payment Services 60

Payment Services Payments Customer Experience Technology 60

ESW

FEBRUARY 5, 2020

Payment Processing A 2019 study by Internet Retailer, BlueSnap and Kount found that one of the biggest challenges for U.S. retailers looking to enter foreign eCommerce markets is currency and payment processing. It will also help to improve the customer experience, too.

Payment Services 103

Payment Services Merchant Services Shipping Costs Payments 103

OrderDynamics

JULY 23, 2019

As the Deloitte study: Global Powers of Retailing 2018 indicates, “90 percent of worldwide retail sales are still done in physical stores. But to compete with the convenience and endless aisle assortment offered online, meaningful customer experiences and brand engagement is crucial.

Arts 50

Arts Retail Channel Comparison Shopping 50

GetElastic

DECEMBER 16, 2021

FTD, Something Navy, Boll & Branch and Barefoot Dreams have chosen Nacelle to go headless and accelerate time to value while seeing dramatic improvements in webstore performance, developer velocity, and flexibility. Company Overview: Nacelle is the headless commerce platform for composing best-of-breed solutions. Number of Employees: 28.

Magento 113

Magento B2C Merchant Services B2B 113

BigCommerce

FEBRUARY 23, 2018

What is a Customer Loyalty Program? Customer loyalty refers to a customer’s willingness to work with or buy from a brand repeatedly as a result of positive customer experience, satisfaction, and the value the customer gets from the transaction. Who Needs a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

ROI Revolution

JUNE 7, 2018

The answer is simple… customer experience. From the beginning, they invested heavily in customer service. After a brief break, sessions returned with a presentation from Don Davis, Editor at Large of Internet Retailer. He mentioned that last year, Amazon was responsible for 42% of all US online retail sales.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

BigCommerce

MAY 4, 2018

IRCE – the Internet Retailer Conference & Exhibition – is an annual event held in June in Chicago, Illinois. Don Davis , Editor at Large, Internet Retailer. Looked at from a distance, the Top 1000 online retailers in North America had a terrific year in 2017. What Is IRCE? But the reality is more complex.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

PFS

APRIL 19, 2019

More than half of retail sales in the U.S. 2 It is more and more critical that retailers connect their online and offline channels through omnichannel commerce to ensure a consistent experience for today’s anytime, anywhere shoppers. 1] Berthene, April, 2019 Omnichannel Report, April 15, 2019, Internet Retailer. [2]

Omnichannel 75

Omnichannel Shipping Costs Retail Fulfillment 75

Inflow Insights

DECEMBER 3, 2019

Monetate and Certona are respectively rated the #2 and #1 Personalization Providers according to the Internet Retailer Top 1000. Note: Do you want to know more about getting started with personalization on your eCommerce store, or want to improve your personalization such as product recommendations?

eCommerce 144

eCommerce Recommendation Management Customer Experience 144

RTP blog

SEPTEMBER 22, 2017

A hot topic in today’s retail environment, it has proven to be demonstratively effective, with 90% of customers stating that individualized experiences have an impact on their buying decision and 80% of retailers reporting that personalization has increased their revenue.

Information 199

Information Internet Retail Recommendation Clothing 199

BigCommerce

DECEMBER 20, 2017

Here are the top 19 ecommerce growth strategies recommended by Internet Retailer 1000 brands and the experts that advise them, in order of priority. Community Building, Customer Engagement & CRM. Localization, Personalization and Customer Experience. What is customer experience?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

GetElastic

JANUARY 10, 2018

Following individuals across many touchpoints allows companies to improve their personalization efforts. While most of the focus has been on uses in B2C, B2B companies can use artificial intelligence to sift through customer data to create an “aggregate customer” from among individuals at the same company.

B2B 141

B2B Multi-channel B2C Customer Experience 141